However, before contacting Technical Support, here are a few tips to help us to help you:
• Make sure you have followed all the steps shown in this manual
• Check that the controller is correctly connected to your computer
• Confirm that your PC is functioning normally
At Saitek, we aim to offer comprehensive and thorough technical support to all of our
users. So, before you call, follow the guidelines below to ensure that you have all of the
information necessary for us to help you.
1.
Know the problem
- make sure that you are clear about the problem you are having
and that you can describe the events that led up to it.
2.
Check the Troubleshooting guide
– check that your problem is not covered in the
Troubleshooting
section of this manual.
3.
Know your hardware
- if it is possible, have the following information to hand:
• The make and model of the computer you are using
• The name and version of the game you were using when you started
having problems
• The make and model of your computer’s motherboard
• The make and model of your computer’s sound card
4.
Be ready
- if possible, please try and ring whilst sitting at the computer with all the
relevant information and hardware to hand. If you are having a problem with a
particular game or application, make sure that you have it loaded.
5.
Be patient
- we try our best to deal with customer queries as quickly as possible. At
times it may be necessary to refer queries on to our specialist staff. Please be
patient!
To contact your local Saitek Technical Support Centre, please look up the relevant contact
details on the separate Technical Support Centre sheet that came packaged with this
product.
TECHNICAL SUPPORT
Can’t get started – don’t worry, we’re here to help you!
Did you know that nearly all the products that are returned to us as faulty are not faulty at
all - they have just not been installed properly?
So, if you experience any difficulty with this product, please visit our website or contact
one of our friendly technical support staff who will be pleased to help you.
Our website
www.saitek.com
is designed to help you get the best performance from
your Saitek product. And if you still have problems, we also have teams of product
specialists around the world you can call for advice and support. Contact details are
provided on the Technical Support Centre list provided with this product. Saitek is dedicat-
ed to helping you enjoy your purchase – please call us if you have any difficulties or wor-
ries.
The Saitek Website
If you have access to an Internet connection, many of your technical queries may be
answered with a simple visit to the Saitek Website at:
www.saitek.com
The technical support area will provide you with all the information you need to get the
most out of your controller, solve any problems you might have and provide you with the
latest game configurations.
The site also contains regularly updated material, including information about:
• Current and forthcoming products
• Driver upgrades
• Game configurations (Profiles)
• Links to useful sites
Contacting Saitek
If you do not have access to the Internet, or if the website cannot answer your question,
you will need to contact your local Saitek Technical Support Team.
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