8
Taking a Payment using Chip and Pin
TERMINAL DISPLAY
DESCRIPTION
Insert the Customer Card into the reader with the chip
facing up and towards the keypad.
The terminal will check the card type then display the
screen shown left
Key in the
amount
in pence
(i.e. 1545 for £15.45) then press
OK
The screen will now display the amount entered for
the customer to confirm and enter their PIN.
Hand the terminal to the customer
Using the keypad ask the customer to enter their
4
digit
PIN, then press
OK
The terminal will confirm the PIN entered is correct
and then prompt the customer to hand the terminal
back to the merchant. If the PIN number entered is
incorrect the terminal will prompt to re-enter. The
customer has
3
attempts to get it right.
The terminal will make connection to the Acquirers
system to obtain an Authorisation code. Ensure the
card is
not
removed during this process as it will
VOID
the transaction.
The first receipt which the terminal will print is the
Merchant
copy, tear this off and then press
OK
to
print the Customer copy
Remove the card. Tear off customer copy. Check the
transaction has been verified and
not Declined / Void
or Cancelled
The terminal is now ready to take the next transaction.
If the terminal shows “Call Auth Centre” Please call
your acquirer. The telephone number will be displayed
on the screen. Follow the on screen prompts.
All queries relating to payments that are being paid into your bank account must be directed
to your acquiring bank (see page 21 for contact details)
You must only enter the Authorisation Code provided to you by the Authorisation Centre.
Failure to do so could result in the money not being paid into your account.
