16
Troubleshooting (continued)
Taking Your Terminal Outside of the UK
If you are planning to use the terminal outside of the UK you need to:
1) Refer to your acquirer to ensure that you able to transact outside of the UK and
2) Contact our Customer Service team on 0800 54 23 123 so they can enable international roaming
at
least 4 working days before
travelling. There is an additional cost for the set up of this service.
Please note we are unable to configure terminals to work in certain countries
PLEASE BE AWARE 123SEND CANNOT BE HELD RESPONSIBLE FOR NETWORK ISSUES.
PLEASE REFER TO SECTION 3 OF YOUR TERMS AND CONDITIONS FOR FURTHER
CLARIFICATION.
PLEASE ENSURE YOUR TERMINAL IS SWITCHED OFF AND REMOVE THE BATTERY FROM
THE TERMINAL WHEN ON AN AEROPLANE.
Terminal Displaying ‘Not Ready’
Once every 4 weeks your terminal will dial up to the Terminal Management System (TMS) to
update the terminal software. If at any stage during this process the power or signal strength is
reduced then it will be unable to complete the download. To rectify this you will need to carry out a
TMS call. To perform this function follow the below steps:
TERMINAL DISPLAY
DESCRIPTION
Press Menu
Press F4 Setup
The terminal will connect to the Terminal
Management System and download any
software changes
Once complete the terminal will return to
the ‘Ready’ screen and you will be able to
take transactions again.
Security Alert
If this message is displayed on your terminal please contact the Technical Helpdesk immediately.
Do not attempt to carry out any repairs on the terminal as it will only further damage the terminal
and you maybe liable for any costs to repair the terminal. You will not be able to process any
transactions whilst the terminal displays this message.
