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10
Processing a Chip and PIN Refund
TERMINAL DISPLAY
DESCRIPTION
On the Ready screen Press the
Menu
button once.
Select
F2
for Refunds
You will be prompted to key in your password (
You should
change this for security reasons from the default, please
see page 7)
Press
OK
once the password is entered.
Insert the Cardholder’s Card into the reader with the chip
facing up and towards the keypad.
Key in the
amount
in pence
(i.e. 1545 for £15.45)
then
press
OK
The terminal will make connection to the acquirers system
to obtain an Authorisation code. Ensure the card is
not
removed during this process as it will
VOID
the refund
Once the terminal has received the authorisation from the
acquirers system to complete the refund, the terminal will
prompt you to remove the card
The first receipt the terminal will print is the
Merchant
copy,
retain this and then press
OK
to print the
Customer copy
The terminal is now ready to take the next transaction