15
Troubleshooting (continued)
Connection Issue
On rare occasions the signal bars, shown in the top right hand corner of the screen, may disappear.
Please follow the instructions below to resolve the issue.
INSTRUCTION
DESCRIPTION
Switch off the terminal using the yellow key
and button with three dots on. Press
simultaneously and hold until the terminal
switches off
Remove the SIM card
Wipe the SIM with a clean dry cloth
Reinsert the SIM Card (as shown in the
picture)
Power the machine back on
Wait 30 seconds and the signal bars should
reappear
If the signal bars do not reappear then please contact our Technical Helpdesk on 0800 54 24 123.
Multiple Terminals
Your terminal is set up to work on a specific network. If you have more than one terminal it is
important that the SIM cards are not moved from one terminal to another as it may result in the
terminal not functioning. This will also affect our records which may cause a delay in resolving any
issue you may have with the terminal.
