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Useful Contact Numbers

Lloyds Cardnet: 01268 567 100 – Merchant Helpdesk
Lloyds Cardnet: 01268 822 822 – Auth Number (Customer Present)
Lloyds Cardnet: 01268 278 278 Auth Number (Customer Not Present)

HSBC: 08457 02 33 44 – Merchant Helpdesk
HSBC: Please see terminal screen for authorisation number

First Data Merchant Service: Authorisation Number – 08442 57 94 00

AIB (GB) Merchant Services: 028 9031 5050 – Merchant Helpdesk
AIB (GB) Merchant Services: 08457 44 99 44 – Auth 24/7(Visa/Mastercard)

Elavon: 0845 850 0195 – Merchant Helpdesk
Elavon: 0845 850 0197 – Authorisation Number

WorldPay: 08457 61 62 63 – (Option 1) Merchant Helpdesk
WorldPay: 08457 600 500 – Authorisation Number

Barclays Business: 08448 11 66 66 – Merchant Helpdesk
Barclays Business: 08448 22 20 00– Authorisation Number

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Summary of Contents for EFT930

Page 1: ...0 EFT930 Mobile GPRS Terminal Quick Reference Guide...

Page 2: ...Till Rolls 5 Changing Your Passwords 6 Taking Card Payments 8 Processing a Chip and PIN Refund 10 Processing a Mail Order Customer Not Present CNP Sale 11 Processing a Banking Report 12 Troubleshooti...

Page 3: ...action data is transmitted from the terminal to the bank Heartbeat The terminal has a built in system that connects automatically to the TMS every 4 weeks This is to ensure the software on the termina...

Page 4: ...arning and powers off then the battery must be recharged before further use of your terminal is possible for a minimum of 6 hours DO NOT attempt to use your terminal without its battery pack DO NOT at...

Page 5: ...rinter Feed Function Buttons Keypad Power On Printer Feed Chip Pin Slot Magnetic Strip Enter Back Space Cancel Menu Button Display Battery Icon Signal Strength Network Status Date and Time Handset Num...

Page 6: ...ngage the two catches Press the paper feed key when the terminal has powered up Till Roll Text If you wish to amend the till roll text please contact our Technical Helpdesk on 0800 54 24 123 Please no...

Page 7: ...n Twice Press F3 Due to recent changes some Acquirers insist the password is amended before the terminal is dispatched The default password can be found on the confirmation letter that was emailed or...

Page 8: ...efore processing a refund To change your Refund Password please follow the below instructions Please note your Supervisor Password will remain unchanged TERMINAL DISPLAY DESCRIPTION Press Menu Twice P...

Page 9: ...ght The terminal will make connection to the Acquirers system to obtain an Authorisation code Ensure the card is not removed during this process as it will VOID the transaction The first receipt which...

Page 10: ...pt for the customer to sign You must retain this Check the signature Press F1 for an invalid signature Press F2 for a valid signature If the signatures match then the terminal will print a copy of the...

Page 11: ...towards the keypad Key in the amount in pence i e 1545 for 15 45 then press OK The terminal will make connection to the acquirers system to obtain an Authorisation code Ensure the card is not removed...

Page 12: ...rip and is the last 3 digits Key in the numbers from the CARDHOLDER S Postcode i e for HA7 2JE key in 72 then press OK Key in the numbers from the CARDHOLDER S address i e 412 for 4A 12 High Street th...

Page 13: ...in conjunction with the Banking report at the end of your trading day to ensure that your takings match those received by your acquirer If the totals do not match please contact your acquirer see pag...

Page 14: ...e them to contact their Card Issuer A referral has occurred Call the Authorisation Centre on the number displayed or printed by the terminal for voice authorisation of this transaction The card issuer...

Page 15: ...on Press 0 Press 3 Press 3 Press 2 Press 1 Press 1 Press the Red Cancel button to return to the READY screen The battery icon will display half a charge Once you have carried out this procedure leave...

Page 16: ...IM with a clean dry cloth Reinsert the SIM Card as shown in the picture Power the machine back on Wait 30 seconds and the signal bars should reappear If the signal bars do not reappear then please con...

Page 17: ...g Not Ready Once every 4 weeks your terminal will dial up to the Terminal Management System TMS to update the terminal software If at any stage during this process the power or signal strength is redu...

Page 18: ...Helpdesk on 0800 54 24 123 Terminal displaying NOT READY Ensure you have a minimum of 4 signal bars on your terminal Press Menu once Press F4 for Setup The terminal will now connect to the network an...

Page 19: ...gevity If you are taking your terminal outside of the UK remember to contact our Customer Service Department on 0800 54 23 123 at least 4 working days before you travel If your terminal is lost report...

Page 20: ...options press the Menu button once and use the centre button to navigate your way through this menu To gain access to each option press OK To access some of the options the terminal requires the Super...

Page 21: ...sk on 0800 54 24 123 Cash Back Without this enabled you do not have the ability to perform cash back transactions To add this function to your terminal please call our Technical Helpdesk on 0800 54 24...

Page 22: ...on number First Data Merchant Service Authorisation Number 08442 57 94 00 AIB GB Merchant Services 028 9031 5050 Merchant Helpdesk AIB GB Merchant Services 08457 44 99 44 Auth 24 7 Visa Mastercard Ela...

Page 23: ...800 54 23 123 for further information NEW Release Roaming SIM We offer a range of contract terms to suit your business needs Contracts starting from 12 months to out right purchase options 123Send has...

Page 24: ...Long Term Contracts and Purchased Terminals Repair Options Call free 0800 54 23 123 Contracts starting from just 3 days Exhibitions Live Events Auctions Busy periods Festivals Sample Sales Country Fa...

Page 25: ...mmend 123 Today HOW Go online www 123send net friend Call 0800 54 23 123 Email friend 123send net NEW 25 00 Recommend 123Send and when your friend signs up we ll send you 25 00 conditions apply Refer...

Page 26: ...25 Personal Notes Use this space to make any notes...

Page 27: ...26 Personal Notes Use this space to make any notes...

Page 28: ...27 Sales 0800 54 23 123 Technical Helpdesk 0800 54 24 123 123 Send 120 Leman Street London E1 8EU www 123send net Scan this using any QR reader and be connected to the 123Send website...

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