20
Troubleshooting
The product has been designed to highlight particular errors by flashing the on board LED lights. The lights will flash a
number of times corresponding to the error that is occurring. Please see the table below for the meaning of each of the
number of flashes.
Symptom
Cause
Corrective Action
Product will not operate. Electrical connection issue.
Low water reading.
Ensure product has working electrical
connection.
Refill the water tank(s) of the product.
See “Low Water / Refilling the Water
Tanks” above.
Product will not operate.
The LEDs only operate.
Low water reading.
Product is not level.
Refill the water tank(s) of the product.
See “Low Water / Refilling the Water
Tanks
” above.
Ensure the product is level by checking
the on-board level (Fig. 9).
LEDs blink twice and
product beeps twice.
Product is approaching low water.
Refill the water tank(s) of the product.
See “Low Water / Refilling the Water
Tanks” above.
Little or no mist
generation.
Transducer not operating correctly.
Transducer is dirty.
Transducer is not sitting correctly in
sump.
Fan is obstructed or blocked.
Nozzle is not on sump correctly.
Nozzle is blocked.
Check operation of transducer.
Clean sump and transducer thoroughly.
Switch off product, take nozzle off sump
and ensure transducer is fitted in sump
correctly.
Remove air filter and clean. Ensure it is
placed back in product correctly.
Ensure nozzle is sitting on sump
correctly.
Clean sump, transducer and nozzle
thoroughly.
The flame effect has too
much smoke.
Flame effect setting is too high.
Turn down the flame effect. Give the
product time to adjust to the new
setting.
Bluetooth receiver stops
working.
Loose connection.
Check connection to jack (Fig. 12).
Remote control stops
working.
Bluetooth range issue.
Bluetooth receiver connection is
loose.
Remote control batteries need
replacing.
Check positioning of Bluetooth receiver.
Ensure it is not encased in metal or
concrete.
Check connection to jack (Fig. 12).
Replace batteries with two new AAA
batteries.
