Repairs & returns
RETURNING EQUIPMENT FOR REPAIR
To best help you, we ask you to contact us before returning your product.
We understand the need for promptly handling repairs. You can greatly help us process, repair &return your
equipment speedily by providing us clear and detailed information about the problems with your equipment.
Please always include your full company contact details in/with the parcel.
If, in our opinion, a repair is not economic we will contact you to discuss your options.
Please tell us if you require a cost estimate before we start working on your unit.
If you decide not to go ahead with the repair after receiving our estimate nor purchase a replacement, we
will make a standard administration freight to cover the inspection and cost of returning the
products to you.
Repair or replace?
When considering whether to repair or replace we would suggest you consider the following:
a) The cost of a new replacement?
b) Do current models have new features or options which you would find useful?
c) The warranty period of a replacement vs the repair limited warranty?
b) Your cost to return the product for repair? Sending parcels can be surprisingly expensive.
c) The cost of the product repair?
d) The processing & return delivery cost?
What if my product fails shortly after the warranty expires?
Fortunately this does not happen often but is difficult for both of us when it does. The official answer is that a
warranty is for a specific period, having said that we do not wish to be unreasonable. If you have a product
which fails just outside of warranty please contact us to discuss your case, we may be able help you.
Safetrack Support
+46 40 44 53 03
SAFETRACK BAAVHAMMAR AB
Möllebergavägen 339-24, 245 93 Staffanstorp, Sweden
Phone. +46 (0)40 44 53 00
[email protected] www.safetrack.se
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Return of used/faulty Econect units.
We insist that you do
not
return used/faulty Econect units with the battery still inside.
Please contact us for instructions on how to remove the battery.
IMPORTANT
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