Hardware Installation and Reference Guide
Common Troubleshooting
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7
Common Troubleshooting
7.1
General Troubleshooting Procedures
If the router is not operational after power-on, follow the procedures for troubleshooting.
Check the device installation
The device is not working properly
Check the power connection
Check the LEDs on the device
Check the cable connection
Contact Technical Support of Ruijie Networks
7.2
Common Faults
7.2.1
Fault 1: The LED is still off after the router is powered on.
(1) Verify that the adapter has power input.
(2) Verify that the adapter is functioning properly,
7.2.2
Fault 2: The Ethernet port does not work after the Ethernet cable is plugged in.
(1) Verify that the peer device (switch, AP or other client) is working properly.
(2) Verify that the Ethernet cable is capable of providing the required data rate and is properly connected.
7.2.3
Fault 3: The client cannot find the router.
(1) Verify that the device is properly powered.
(2) Verify that the Ethernet port is correctly connected.
