To Collect Panel Logs
1.
Insert a USB drive into the USB port on the control
panel.
2.
Press
HOME
>
More
>
Diagnostics
>
Panel
Diagnostics
>
Copy Panel Logs to USB
.
Sending Files to Ross Video
Log files can be quite large, making electronic transfer
the easiest way to transfer them. Ross Video has a
transfer application specially set up to send logs and setup
files.
Note:
It is recommended that when sending multiple log files
that you ZIP the files together with a text file describing the
situation and a detailed description of the surrounding conditions.
To Send Files To Ross Video
1.
In your web browser, navigate to
2.
Enter the username (
customer
) and password
(
guestwho
) and click
Submit
.
3.
If a folder does not exist for your facility, please
click
to create a new folder and name it after
your facility.
4.
Click on the new folder and click
to upload a
new file.
a)
In the
File Number
box, select the number of
files you want to upload.
b)
In the
File
field, click
Choose File
and select
the file you want to upload.
c)
Click
Accept
to upload all the selected files.
5.
After all the files have been uploaded, send an email
to your Ross Video support specialist with the folder
path and a description of the problem.
Acuity Setup Manual (v9.2) — Port Monitoring and Logs •
103
Summary of Contents for Acuity 4410AR-020
Page 1: ...Acuity Setup Manual v9 2...
