3
Rinnai Service and Support
(
800-621-9419
)
Rinnai America also provides the following web sites for support:
•
www.rinnai.us
–
our main site for all product, sales, and service information. Of Note
—a comprehensive documents library is
available at the sales/service link. Website registration is required for access.
Rinnai America’s phone support structure consists of the following departments:
•
CRC
– Consumer Response Center – Fielding general calls, consumer questions, etc.
• Available in office from 8 a.m. to 8 p.m. EST
,
Monday - Friday
•
Parts and Warranty Department
– Fielding parts orders and warranty issues
• Available in office from 8 a.m. to 5 p.m. EST, Monday – Friday
•
Technical Support Department
– Fielding technical issues related to the function of all
Rinnai Products
• Available in office from 8 a.m. to 8 p.m. EST, Monday – Friday AND
24
/
7
/
365
on call support for technicians who are at the
service location.
•
Engineering / Applications Department
– Fielding issues related to product applications
including sizing
• Available in office from 8 a.m. to 5 p.m. EST (The engineering dept does not size heating appliance applications—an industry
accepted Btu heat loss calculation must be performed by the installer)
Summary of Contents for Energysaver ES38
Page 1: ...Rinnai ENERGYSAVER Direct Vent Wall Furnace Installation Fundamentals ...
Page 30: ...30 View of Properly Installed Unit ...
Page 50: ...50 Vent Termination OUTSIDE VIEW OF CORRECTLY INSTALLED TERMINATION ...
Page 60: ...60 Extended Venting And High Altitude Installation Procedures ...
Page 74: ...74 Decorative Covers For Vent Extension Kits ...