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LIMITED WARRANTY - TERMS AND CONDITIONS
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LIMITED WARRANTY - TERMS AND CONDITIONS
GENERAL NOTE
This limited warranty is provided by Riello Canada Inc. ("Riello") the
following Riello products sold and installed in the United States and
Canada:
Condexa PRO NA 75 P
Condexa PRO NA 117 P
This warranty is provided to the original purchaser as long as the
boiler remains installed at its original place of installation. This
warranty is provided in respect of the boiler heat exchanger and its
insulation, casing and approved accessories designated by Riello.
The warranty is conditional upon:
− The proper installation of the boiler by a qualified HVAC
mechanical contractor or installer trained and certified in
accordance with applicable laws and regulations of the ju-
risdiction in which the boiler is installed ("the Qualified Con-
tractor"); and
− Proper operation and maintenance of the boiler in accor-
dance with the boiler operation manual and service bulle-
tins as issued by Riello from time to time and the mandatory
maintenance schedule provided in the Riello Installation &
Operation Manual For Contractors.
Installation or maintenance of the boiler by a person other than a
Qualified Contractor shall void this warranty.
Any component of a boiler returned to Riello in connection with this
warranty agreement remains the property of Riello.
WARRANTY TERMS & CONDITIONS
PARTS WARRANTY
Riello warrants that the boilers and approved accessories designat-
ed by Riello shall be free of defects in manufacture, material and
workmanship for 18 months from shipment or TWELVE (12) MONTHS
from start-up (whichever comes first).
Furthermore, Riello will warrant parts for boilers mentioned in this
certificate for an additional FOUR (4) YEARS bringing the total parts
warranty to FIVE (5) YEARS provided the boiler is registered on the
riello website, www.riello.com, within NINETY (90) DAYS.
The obligation of Riello under this warranty shall be to repair or
replace those parts determined by Riello to be defective in material
or workmanship.
This warranty is only in respect of boilers for which payment has
been made in full.
TEN (10) YEAR WARRANTY OF PRIMARY and SECONDARY PLATE HEAT EX-
CHANGERS
Riello warrants that the heat exchanger(s) of the boiler shall be free
from leakage, thermal shock and condensate corrosion, and shall
be free from defects in material and workmanship for TEN (10) YEARS
from the date of manufacture, which date is found within the boil-
ers serial number on the data plate so long as the boiler has been
registered at www.riello.com.
The obligation of Riello under this ten year heat exchanger warranty
shall be to repair or replace those parts of the heat exchanger de-
termined by Riello to be defective in material and workmanship in
the heat exchanger as determined by Riello.
WARRANTY EXCLUSION
− If the boiler is not installed by a qualified, Riello-trained
heating contractor.
− Any costs for labor for the examination, removal or re-in-
stallation of allegedly defective Boiler parts, and transporta-
tion thereof to and from Riello facilities in North America or
Italy, or as determined by Riello.
− Failures or malfunctions resulting from: Failure to properly
install, operate or maintain the Boilers in accordance with
our published Installation, Operation and Maintenance
Manual or Users Information Manual provided with the
product.
− Failure to install a low loss header or provide proper hydron-
ic separation where required.
− Damage to the Boilers or any of its original or authorized
replacement parts or other accessories designated by Riello
as standard equipment caused by excessive temperatures
or pressures, unsuitable fuels, fuel impurities, improper fuel
mixture, fuel or gas explosion, electrical, chemical or elec-
trochemical reaction, water impurities, unsuitable water
conditions which may have caused unusual deposits within
the water side and heat exchanger combustion area of the
pressure vessel within the Boiler, water treatment chemicals,
or water conditioning systems, electrical failures, insurrec-
tion, riots, war, or acts of God, combustion air contaminated
externally, air impurities, sulfur or sulphuric action or reac-
tion, dust particles, corrosive vapors, oxygen corrosion, and
situating the Boiler in an unsuitable location or continuing
use of the Boiler after onset of a malfunction or discovery
of a defect.
− Deformation occurs due to freezing; improper storage or
handling.
− If the appliance is not installed in accordance with all appli-
cable local and national codes and regulations.
− If the boiler is not installed in a clean, dry area.
− Any alterations are made without written authorization by
the manufacturer.
