Ricoh SH-P1 M020 Field Service Manual Download Page 256

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622

Paper tray unit communication error
bank 1

1. Disconnect harnesses
2. Defective Paper tray unit
3. Defective engine board
4. External noise

Three consecutive errors occur during
polling, after the paper tray unit has
successful I2C communication.

• No paper tray can be used

when this SC occurred.

• Turn the Power Switch Off and On.
• Connect the harnesses properly.
• Replace the Paper tray unit.
• Replace the engine board.

623

Paper tray unit communication error
bank 2

1. Disconnect harnesses
2. Defective Paper tray unit
3. External noise

Three consecutive errors occur during
polling, after the paper tray unit has
successful I2C communication.

• No paper tray can be used

when this SC occurred.

• Turn the Power Switch Off and On.
• Connect the harnesses properly.
• Replace the Paper tray unit.

624

Paper tray unit communication error
bank 3

• Disconnect harnesses
• Defective Paper tray unit
• External noise

Three consecutive errors occur during
polling, after the paper tray unit has
successful I2C communication.

• No paper tray can be used

when this SC occurred.

• Turn the Power Switch Off and On.
• Connect the harnesses properly.
• Replace the Paper tray unit.

6. Troubleshooting

254

Summary of Contents for SH-P1 M020

Page 1: ...Model SH P1 Machine Code M020 M021 Field Service Manual 29 July 2011...

Page 2: ......

Page 3: ...components with your bare hands 6 To prevent a fire or explosion keep the machine away from flammable liquids gases and aerosols Health Safety Conditions Toner and developer are non toxic but if you g...

Page 4: ...Devices and Radiological Health CDRH prohibits the repair of laser based optical units in the field The optical housing unit can only be repaired in a factory or at a location with the requisite equi...

Page 5: ...e Core Tech Manual for details Screw Connector E ring C ring The following notations are used in text to describe the direction of paper feed lengthwise and sideways The annotations SEF and LEF denote...

Page 6: ...4...

Page 7: ...perational Space Requirements 21 Power Supply 21 Controller Options 23 Overview 23 Installing the SD Memory Card Options 24 SD Card Application Move 26 IEEE 802 11 a g Wireless LAN 28 IEEE 1284 Interf...

Page 8: ...g the New PM parts 52 Operation Check 52 4 Replacement and Adjustment General Precautions 53 Precautions on Disassembly 53 Releasing Plastic Latches 54 After servicing the machine 54 Covers 56 Right C...

Page 9: ...85 By pass Tray unit 85 By pass Feed Roller 85 By pass Friction Pad 87 By pass Paper Sensor 88 Duplex 89 Duplex Unit 89 Duplex Entrance Sensor 89 Duplex Relay Sensor 90 Paper Exit 93 Paper Overflow S...

Page 10: ...lutch 116 By pass Feed Clutch 116 Paper Feed Clutch 117 Fans 118 Overview 118 AIO Fan 118 Exhaust Fan 119 PSU Fan 119 Transfer Thermistor 120 Other Electrical Components 121 HDD option for M020 121 DI...

Page 11: ...Undo Exec 235 Menu Mode 237 Controller Board DIP Switches 240 Card Save Function 241 Overview 241 Procedure 241 6 Troubleshooting Service Call Conditions 245 Summary 245 SC Code Descriptions 246 Erro...

Page 12: ...7 Energy Saving Energy Save 281 Energy Saver Modes 281 Energy Save Effectiveness 282 Paper Save 284 Effectiveness of Duplex Combine Function 284 INDEX 287 10...

Page 13: ...1 Product Information Specifications See Appendices Appendices Basic Specifications Appendices Controller Specifications 11 1...

Page 14: ...Remarks Mainframe 45 47 ppm M020 45 ppm A4 SEF 47 ppm LT SEF Mainframe 50 52 ppm M021 50 ppm A4 SEF 52 ppm LT SEF Options Item Machine code Remarks Paper Feed Unit TK1120 A M386 Without casters Paper...

Page 15: ...nal for M020 IEEE 1284 Interface Board Type A 5 B679 IEEE 802 11a g interface Unit Type L 4 M344 For NA IEEE 802 11a g Interface Unit Type M 4 M344 For EU Gigabit Ethernet Board Type A 3 G874 Gigabit...

Page 16: ...Item Machine code Remarks SD Card for Fonts Type C 1 M352 For EU 1 Product Information 14 1...

Page 17: ...r 2 Cartridge AIO type 3 Development roller 4 By pass feed tray 5 By pass feed roller 6 Paper feed roller 7 Friction pad 8 Registration roller 9 Transfer roller 10 Drum 11 Pressure roller 12 Hot rolle...

Page 18: ...Drive Layout 1 Paper exit motor 2 Relay clutch 3 By pass feed clutch 4 Paper feed clutch 5 Registration clutch 6 Main motor 7 Duplex motor 1 Product Information 16 1...

Page 19: ...1 Paper feed through duplex unit 2 Paper exit to the paper stack 3 Paper feed from tray 1 4 Paper feed from by pass tray 5 Paper feed from optional PFU tray 2 6 Paper feed from optional PFU tray 3 Ove...

Page 20: ...7 Paper feed from optional PFU tray 4 8 Paper feed from optional PFU tray 5 1 Product Information 18 1...

Page 21: ...ype G 256 MB D362 p 23 p 24 Memory Unit Type I 512 MB D435 Hard Disk Drive Type 4310 M394 IEEE 802 11a g interface Unit Type L NA 1 M344 IEEE 802 11a g interface Unit Type M EU 1 M344 IEEE 1284 Interf...

Page 22: ...t Less than 0 1 mg m3 Do not install the machine where it will be exposed to direct sunlight or to direct airflow from a fan air conditioner air cleaner etc Do not install the machine where it will be...

Page 23: ...0 mm 7 9 B Right 100 mm 4 0 C Front 350 mm 13 8 D Left 100 mm 4 0 Power Supply Make sure that the wall outlet is near the machine and easily accessible After completing installation make sure the plug...

Page 24: ...North America 120 127 V 60 Hz 12 A Europe Asia 220 240 V 50 60 Hz 8 A Image quality guaranteed at rated voltage 10 Operation guaranteed at rated voltage 15 2 Installation 22 2...

Page 25: ...I F slot is used for one of the optional I F connections only one can be installed Gigabit Ethernet 3 IEEE802 11a g Wireless LAN 4 or IEEE 1284 interface board 5 SD Card Slots Slot 1 1 Upper is used f...

Page 26: ...ions Installation Keep SD memory cards out of reach of children If a child swallows an SD memory card consult a doctor immediately Do not subject the card to physical shocks The VM card is optional fo...

Page 27: ...ure the cover Do not touch the card while the printer is in use It may come loose even if pushed only slightly The slot cover must be reattached You can confirm that the SD card was installed correctl...

Page 28: ...Do steps 1 2 again if you want to move another application program 3 Exit the SP mode Be very careful when you do the SD Card Appli Move procedure The data necessary for authentication is transferred...

Page 29: ...Check that the application programs run normally Undo Exec Undo Exec SP5873 002 lets you copy back application programs from an SD card to the original SD card You can use this program when for exampl...

Page 30: ...ognize the option see p 40 at the end of this section IEEE 802 11 a g Wireless LAN Installation Procedure Unplug the main machine power cord before you do the following procedure You can only install...

Page 31: ...ear an appliance or any type of equipment that generates strong magnetic fields Put the machine as close as possible to the access point UP Mode Settings for Wireless LAN Enter the UP mode Then do the...

Page 32: ...The allowed range for the channel settings may vary for different countries In some countries only the following channels are available Range 1 11 channels default 11 8 WEP Encryption Setting The WEP...

Page 33: ...WEP Key Select Used to select the WEP key Default 00 UP mode Name Function SSID Used to confirm the current SSID setting WEP Key Used to confirm the current WEP key setting WEP Mode Used to show the m...

Page 34: ...Check the contents of the package 2 Remove the two screws and remove the cover of the slot in which the 1284 interface board is installed 3 Fully insert the IEEE 1284 interface board 2 Installation 32...

Page 35: ...f the board was not installed properly repeat the procedure from step 3 For details on printing the configuration see p 40 at the end of this section Gigabit Ethernet Unplug the main machine power cor...

Page 36: ...ort and USB port of the printer and cover each port with its protective cap 3 Remove the two screws and remove the cover of the slot in which the Gigabit Ethernet board is installed 4 Fully insert the...

Page 37: ...LAN cable to the machine 7 Make sure that the machine can recognize this option see p 40 at the end of this section Memory Unit Type G 256MB I 512MB Only for M020 Unplug the main machine power cord be...

Page 38: ...protruding part of the vacant slot and then carefully insert the module at an angle 4 Keeping the module at an angle press it down until it clicks into place 5 Align the controller board with the top...

Page 39: ...ly the memory capacity will appear under Total Memory on the configuration page The table below shows the total SDRAM module capacities Standard Extended Total 256 MB 256MB 512 MB 256 MB 512 MB 768MB...

Page 40: ...tion above 4 Insert the protrusion on the front end of the hard disk board into the notch on the back panel of the controller board Be sure to set the hard disk board parallel with the controller boar...

Page 41: ...en the controller board to the printer with the two screws After finishing installation you can check whether the hard disk is properly installed Print the configuration page from the List Test Print...

Page 42: ...lumn IC Card Reader External options Attaching Location To enable good communication between the IC card reader and the IC card install the IC card reader at the position above A Position the IC card...

Page 43: ...et 1 Fixation screws 2 Installation Procedure Unplug the main machine s power cord before starting the following procedure The number of optional paper feed units that can be attached depends on the l...

Page 44: ...tape and cardboard from the optional paper feed unit A 2 Pull the paper tray of the main unit part way out then remove the tape and cardboard in the paper tray and push the tray back in 3 Lift the pri...

Page 45: ...into the paper tray s Adjust the side and end fences as necessary If loading 81 2 x 14 paper remove the end fence and set it in the special compartment 7 Insert the paper tray s back in the paper tra...

Page 46: ...op three optional units A 2 Between the unit with casters forth optional and the third optional unit B Fixing the units together 1 Pull out the paper trays of the paper feed units to be fixed 2 Instal...

Page 47: ...Fix the paper feed unit at the rear side A with the two screws that come with the paper feed unit Never detach the stabilizers of the paper feed unit with casters M389 Paper Feed Unit TK1120 M386 45...

Page 48: ...the main machine s power cord before starting the following procedure The number of optional paper feed units that can be attached depends on the location where the machine is installed A Up to three...

Page 49: ...Pull the paper tray of the main unit part way out then remove the tape and cardboard in the paper tray and push the tray back in 3 Lift the printer using the inset grips on both sides of the printer...

Page 50: ...e paper tray unit s 6 Load paper in the paper tray s Adjust the side and end fences as necessary If loading 81 2 x 14 paper remove the end fence and set it in the special compartment 7 Insert the pape...

Page 51: ...ree optional units A 2 Between the unit with casters forth optional and third optional unit B Fixing the units together 1 Pull out the paper trays of the paper feed units to be fixed Paper Feed Unit T...

Page 52: ...2 Fix the paper feed unit at the rear side A with the two screws that come with the paper feed unit Never detach the stabilizers of the paper feed unit with casters M389 2 Installation 50 2...

Page 53: ...Maintenance Kit when the PM counter reaches 120 k After the user replaces the fusing unit in the maintenance kit the machine automatically resets the PM counter Item Quantity Remarks Fusing unit 1 Tr...

Page 54: ...ing unit there is a new unit detection mechanism It is not necessary to reset the PM counter After Installing the New PM parts 1 Turn on the main power switch 2 Output the SMC logging data with SP5 99...

Page 55: ...g the power cord 4 Work on a flat and clean surface 5 Replace with authorized components only 6 Do not force plastic material components Make sure all components are returned to their original positio...

Page 56: ...r Feed 1 Do not touch the surface of paper feed rollers 2 To avoid misfeeds the side and end fences in each paper tray must be positioned correctly so as to align with loaded paper size Releasing Plas...

Page 57: ...5 Make sure all wires are properly connected and routed 6 Make sure wires are not jammed between parts of the machine General Precautions 55 4...

Page 58: ...Covers Right Cover 1 Pull the standard tray A out 2 Gently push the front cover release button B and open the front cover C 3 Open the rear cover D 4 Replacement and Adjustment 56 4...

Page 59: ...afely release it from the power switch by pulling the cover forward and outward slightly and then release it from the Inlet socket by pushing the cover backward slightly Left Cover 1 Pull the standard...

Page 60: ...board unit B out Knob screw A x 2 4 Open the rear cover p 56 5 Left cover A B x 4 hooks C x 2 Upper Cover 1 Right cover p 56 2 Left cover p 57 3 Open the front cover and the rear cover 4 Replacement...

Page 61: ...4 4 screws A 5 Operation panel p 62 6 Part A of upper cover 7 Part B of upper cover Hooks C x 2 Front Cover 1 Pull out the standard paper tray 2 By pass tray p 85 3 Open the front cover B Covers 59 4...

Page 62: ...4 Right cover p 56 5 Left cover p 57 6 Close the front cover B 7 Release the tension spring A 8 Reopen the front cover B 4 Replacement and Adjustment 60 4...

Page 63: ...9 Front cover A Hooks x 2 Remove the by pass tray unit before removing the front cover Close the front cover before releasing the tension spring Rear Cover 1 Open the rear cover Covers 61 4...

Page 64: ...the rear cover easily release the right hook by pushing the cover against the left side of mainframe lightly and then pull out the right corner Operation Panel 1 Left cover p 57 2 Open the front cover...

Page 65: ...3 Operation panel A B x 1 hooks x 2 Covers 63 4...

Page 66: ...on Laser beams can seriously damage your eyes Caution Decal Locations Laser Unit Turn off the main switch and unplug the machine before attempting any of the procedures in this section Laser beams can...

Page 67: ...4 Grounding wire A and 2 connectors B C x 2 grounding screw x 1 5 Laser unit A x 4 Never touch the surface of the mirror with bare hands When reinstalling the laser unit Laser Unit 65 4...

Page 68: ...g pins as shown above Then secure the laser unit Polygon Mirror Motor Turn off the main switch and unplug the machine before attempting any of the procedures in this section Laser beams can seriously...

Page 69: ...over A Grounding screw x 1 x 1 x 2 tape x 1 Keep the tape B above The tape is necessary when reassembling the laser unit 4 Polygon mirror motor A x 4 x 1 Laser Synchronization Detector 1 Laser unit p...

Page 70: ...2 Laser synchronization detector A x 1 4 Replacement and Adjustment 68 4...

Page 71: ...emove the transfer roller A as shown above Do not touch the transfer roller surface Set the transfer roller with its green end indicated by the arrow in the upper right photo on the right side Make su...

Page 72: ...it make sure that the unit is cool enough The fusing unit can be very hot 1 Open the rear cover A 2 Release the lock levers B 3 Pull the fusing unit C out Hot Roller and Pressure Roller Sections 1 Fus...

Page 73: ...cover A x 1 3 Fusing right cover B x 1 4 Separate the fusing unit A into the hot roller section B and the pressure roller section C x 4 Fusing Lamp 1 Fusing unit p 70 2 Fusing left and right covers p...

Page 74: ...he fusing unit 5 Lamp right stay C x 1 6 Remove the screw D on the right terminal of the fusing unit 7 Fusing lamp A Hot Roller Do not touch the fusing lamp and rollers with your bare hands 1 Hot roll...

Page 75: ...roller right stay C x 1 6 Remove the c ring D 7 Hot roller A bearing x 2 insulator x 2 Slowly pull out the hot roller from the hot roller section making sure not to damage the hot roller on the strip...

Page 76: ...thermistor B x 1 x 1 Thermostats 1 Hot roller p 72 2 Thermostats A x 2 Do not reuse thermostats that are already opened Safety is not guaranteed if you do this Pressure Roller 1 Pressure roller sectio...

Page 77: ...2 Fusing entrance guide A x 3 3 Pressure roller A bearing x 2 Fusing Cleaning Roller 1 Pressure roller section p 70 2 Pressure roller p 74 Fusing 75 4...

Page 78: ...3 Fusing cleaning roller A 4 Replacement and Adjustment 76 4...

Page 79: ...r tray before removing the paper feed roller 2 Press the paper feed roller A to the left side and remove it Friction Pad 1 Remove the paper tray from the machine before removing the friction pad 2 Fri...

Page 80: ...reinstalling the friction pad follow this order 1 Place the spring A 2 Gently push the friction pad A down into the slot while bending the Mylar sheet B slightly outward 4 Replacement and Adjustment...

Page 81: ...friction pad To prevent the friction pad from catching on the Mylar sheet place the friction pad while bending the Mylar sheet slightly outward Paper End Sensor 1 All optional paper tray units 2 Pull...

Page 82: ...are detached from the machine before lying it down Take care when handling this machine because of its weight Approximately 23 kg 51 lb 8 Remove the feeler A by bending the bushing slightly in the dir...

Page 83: ...Paper end sensor A Hooks x 3 x 1 Remaining Paper Sensors 1 and 2 1 All optional paper tray units 2 Pull the standard paper tray out 3 AIO unit 4 Fusing unit p 70 5 Transfer roller p 69 Paper Feed 81...

Page 84: ...are detached from the machine before lying it down Take care when handling this machine because of its weight Approximately 23 kg 51 lb 8 Remove the feeler A by bending the bushing slightly in the dir...

Page 85: ...Remaining paper sensor 1 A and remaining paper sensor 2 B Hooks x 3 For each sensor x 1 For each sensor Registration Sensor 1 Open the Front cover 2 AIO unit 3 Sensor cover A Hooks x 4 Paper Feed 83...

Page 86: ...4 Registration sensor A x 1 4 Replacement and Adjustment 84 4...

Page 87: ...unit 1 Pull the standard paper tray out 2 Open the by pass tray 3 Bend two hooks A inward slightly and release them 4 Pull the by pass tray A obliquely down and remove it By pass Feed Roller 1 Left co...

Page 88: ...2 Right cover p 56 3 Front cover p 59 4 Remove the AIO unit 5 Engine board with bracket p 103 6 Paper guide A x 2 7 Actuator A 8 By pass feed clutch p 116 4 Replacement and Adjustment 86 4...

Page 89: ...C Before attaching the paper guide confirm that the actuator and the by pass feed roller are installed securely and that they move smoothly By pass Friction Pad 1 By pass feed roller p 85 2 By pass f...

Page 90: ...By pass Paper Sensor 1 Left cover p 57 2 Engine board with bracket p 103 3 By pass feed clutch p 116 4 By pass paper sensor A Hooks x 3 x 1 4 Replacement and Adjustment 88 4...

Page 91: ...rear cover easily release the right hook while pushing the cover against the left side of mainframe lightly and then pull the right corner out Then remove the whole rear cover Duplex Entrance Sensor...

Page 92: ...uplex entrance sensor A x 1 hook x 1 Duplex Relay Sensor 1 Left cover p 57 2 Engine board with bracket p 103 3 Controller box p 97 4 Rear cover p 61 5 Duplex motor p 129 4 Replacement and Adjustment 9...

Page 93: ...6 Remove 2 screws and release 2 hooks Duplex 91 4...

Page 94: ...he blue arrows with a small screwdriver and then remove the gear B 8 Duplex motor gear assembly A 9 Disconnect the connector C 10 Remove the Duplex relay sensor E being careful not to snag the feeler...

Page 95: ...ow sensor A x 1 hooks x 3 Remove the paper overflow sensor while lifting the feeler up Use a small minus screwdriver to release the hooks of the sensor When reinstalling the Paper Overflow Sensor Make...

Page 96: ...4 2 connectors A B and the spring C 5 Duplex junction solenoid A x 2 4 Replacement and Adjustment 94 4...

Page 97: ...6 Paper exit sensor A x 1 hooks x 3 Paper Exit 95 4...

Page 98: ...Electrical Components Controller Board 1 Remove the controller board B Knob screw x 2 A 2 Remove the 2 NVRAMs A if replacing the controller board 4 Replacement and Adjustment 96 4...

Page 99: ...into the original position Location A is for an NVRAM labeled 512 2 and location B is for an NVRAM labeled 512 1 The screws on the controller board are knob screws Gently turn these screws when removi...

Page 100: ...Controller box A x 9 Screws B are different from other seven screws PSU and PSU cover 1 Right cover p 56 2 Fusing unit p 70 3 Control Board unit p 57 4 Rear Cover p 61 4 Replacement and Adjustment 98...

Page 101: ...5 PSU cover A x 2 B 6 6 screws C D E One screw E is different from the other five screws 7 PSU assembly G All connectors A B D E F x 2 C Electrical Components 99 4...

Page 102: ...8 PSU C x 6 9 PSU protection cover D x 2 Two screws A B are different from the other four screws Engine Board 1 Left cover p 57 4 Replacement and Adjustment 100 4...

Page 103: ...er A x 2 3 Disconnect all connectors on the Engine board 4 Open the front cover if closed When replacing the engine board remove the EEPROM A from the old engine board and install it on the new board...

Page 104: ...5 SC995 01 occurs 6 Enter the SP mode and then select SP5 811 004 7 Enter the serial number with SP5 811 004 and then exit the SP mode 8 Turn the main power of the machine off and on Make sure you pr...

Page 105: ...2 Engine board bracket A x 4 One screw B is different from the other three screws Engine Board with Bracket 1 Left cover p 57 2 Control unit connector cover A x 2 Electrical Components 103 4...

Page 106: ...ine board When replacing the engine board remove the EEPROM A from the old engine board and install it on the new board 4 Engine board with bracket B x 4 One screw A is different from the other 3 scre...

Page 107: ...1 Right cover p 56 2 RFID A x 1 x 1 hook x 1 HVPS High Voltage Power Supply 1 Right cover p 56 2 Remove the HVPS unit A x 2 x 4 hook x 1 Operation Panel unit Keyboard Unit 1 Operation panel p 62 Elec...

Page 108: ...rd unit A x 1 x 6 hooks x 2 Lift up the black tab on the connector to release the cable The flat cable connector is very small and fragile Take extra care when releasing it 4 Replacement and Adjustmen...

Page 109: ...et B are now accessible When reinstall the Keyboard unit The insulation sheet A must be located between the flat cable and the keyboard unit Operation panel controller and LCD unit 1 Operation panel p...

Page 110: ...2 LCD assy A x 1 x 3 hooks x 2 3 Remove the operation panel controller B from LCD unit A x 2 x 4 4 Replacement and Adjustment 108 4...

Page 111: ...en unplug the AC power cord 7 Remove the SD Card containing the NVRAM data from Slot 2 Lower 8 Replace the NVRAMs on the Controller Board with a new ones p 96 9 Plug in the AC power cord and then turn...

Page 112: ...he SMC data SP5 990 001 if possible 3 Turn the main switch off 4 Install an SD card into SD card slot 2 Lower Then turn the main power on 5 Copy the EEPROM data to an SD card SP5 824 001 if possible 6...

Page 113: ...P and UP mode settings If SP5 824 001 EEPROM Data Upload and SP5 825 001 EEPROM Data Download cannot be performed for some reason manually enter all data on the SMC report factory settings Electrical...

Page 114: ...andard paper tray unit 2 Left cover p 57 3 Release hooks and pull the tray set switch A out as indicated by the arrows B x 1 hooks x 2 4 Paper size detection sensor board A x 2 x 2 Rear left Interlock...

Page 115: ...pper cover part p 58 5 Rear left interlock switch A x 1 x 2 Rear right Interlock Switch 1 Right cover p 56 2 Left cover p 57 3 Upper cover p 58 4 Upper cover part p 58 5 Rear right interlock switch A...

Page 116: ...Front Interlock Switch 1 Left cover p 57 2 Engine board with bracket p 103 3 AIO fan p 118 4 Duct A of the AIO fan blower x 1 5 Front interlock switch A x 2 4 Replacement and Adjustment 114 4...

Page 117: ...4 clutches on the machine as shown in the following photograph A Registration clutch B Relay clutch C By pass feed clutch D Paper Feed clutch Registration Clutch 1 Left cover p 57 2 Engine board with...

Page 118: ...3 Registration clutch A x 1 Relay Clutch 1 Left cover p 57 2 Engine board with bracket p 103 3 Relay clutch A x 1 By pass Feed Clutch 1 Left cover p 57 4 Replacement and Adjustment 116 4...

Page 119: ...ed clutch C x 1 x 1 The by pass feed clutch can rotate only one revolution A forced rotation over one revolution may cause trouble Paper Feed Clutch 1 Left cover p 57 2 Engine board with bracket p 103...

Page 120: ...Fans Overview 1 Exhaust fan 2 Transfer thermistor temperature sensor 3 AIO fan Blower 4 PSU fan AIO Fan 1 Left cover p 57 2 Engine board p 100 4 Replacement and Adjustment 118 4...

Page 121: ...1 x 2 Make sure to mount the AIO fan properly Otherwise air will blow the wrong way Exhaust Fan 1 Right cover p 56 2 Exhaust fan A x 2 x 1 x 2 PSU Fan 1 Left cover p 57 2 Engine board with bracket p 1...

Page 122: ...3 Controller box p 97 4 PSU fan A x 2 x 1 x 2 Transfer Thermistor 1 Pull the standard paper tray out 2 Left cover p 57 3 Transfer thermistor A x 2 x 1 4 Replacement and Adjustment 120 4...

Page 123: ...Other Electrical Components HDD option for M020 1 Controller board p 96 2 HDD A x 3 x 1 DIMM option for M020 1 Controller board p 96 Other Electrical Components 121 4...

Page 124: ...M A up and then remove the DIMM A Do not touch the contacts of DIMM That could cause a bad contact Duplex Junction Solenoid 1 Left cover p 57 2 Engine board bracket p 100 3 Controller board box p 97 4...

Page 125: ...4 2 connectors A B and the spring C 5 Duplex junction solenoid A x 2 Toner End Sensor 1 AIO unit 2 Left cover p 57 3 Engine board with bracket p 103 Other Electrical Components 123 4...

Page 126: ...4 Plate spring A x 1 5 Toner end sensor B x 1 4 Replacement and Adjustment 124 4...

Page 127: ...Overview 1 Duplex junction solenoid 2 Feed exit motor 3 Duplex motor 4 Main motor 5 Registration clutch 6 Relay clutch 7 Paper clutch 8 By pass feed clutch Main Motor Gear Assy 1 Left cover p 57 Drive...

Page 128: ...sembly gently to avoid popping the spring 7 Main motor gear assembly x 5 Gears A B contain springs Take care as they can easily pop off When reinstalling the gear assembly hold gears A B with your han...

Page 129: ...ew B is different from the others All connectors have already been disconnected when the engine board had been removed 4 Main motor A x 4 A protection seal is attached at A on the new main motor Peel...

Page 130: ...tor 1 Left cover p 57 2 Upper cover p 58 3 Engine board with bracket p 103 4 Controller box p 97 5 Move the exit motor A frontward slightly and remove it x 2 6 Release the belt A 4 Replacement and Adj...

Page 131: ...p 57 2 Engine board with bracket p 103 3 Controller box p 97 4 PSU fan p 119 5 Duplex motor A x 1 x 2 Move the duplex motor to the left as shown by the arrow to remove it All connectors were disconnec...

Page 132: ...4 Replacement and Adjustment 130 4...

Page 133: ...I O Timeout setting will have no effect I O Timeouts will never occur bit 4 SD Card Save Mode 0 Disable 1 Enable Enable Print jobs will be saved to an SD Card in the GW SD slot Card Save Function in S...

Page 134: ...d these jobs will not be printed properly bit 4 DFU bit 5 DFU bit 6 DFU bit 7 DFU 1001 Bit Switch 003 Bit Switch 3 0 1 bit 0 DFU bit 1 DFU bit 2 PCL5e c Legacy HP compatibility 0 Disable 1 Enable Enab...

Page 135: ...le Single copy 1 Enable Multiple copy If a paper size or type mismatch occurs during the printing of multiple copies only a single copy is output by default Using this BitSw the device can be configur...

Page 136: ...6 Method for determining the image rotation for the edge to bind on 0 Disable 1 Enable If enabled the image rotation will be performed as in the specifications of older models for the binding of page...

Page 137: ...ch 9 0 1 bit 0 PDL Auto Detection timeout of jobs submitted via USB or Parallel Port IEEE 1284 Disabled Immediatel y Enabled 10 seconds To be used if PDL auto detection fails A failure of PDL autodete...

Page 138: ...tiple collated copies are being printed 0 default JOB END is sent by the device to the client after the first copy has completed printing This causes the page counter to be incremented after the first...

Page 139: ...1005 001 Printer Version Displays the version of the controller firmware 1007 Supply Display Enables or disables the display for information on each supply 1007 006 Fuser CTL 0 or 1 0 0 OFF 1 ON Print...

Page 140: ...e changed in 0 1 mm steps with each key press DFU Denotes Design or Factory Use Do not change this value SP1 xxx Feed 1001 Lead Edge Reg Leading Edge Registration Adjusts the printing leading edge reg...

Page 141: ...By pass Thick3 1001 005 By pass Thin 1001 006 Tray1 Plain 1001 007 Tray1 Thick1 1001 008 Tray1 Thick2 1001 009 Tray1 Thick3 1001 010 Tray1 Thin 1001 011 Tray2 Plain 1001 012 Tray2 Thick1 1001 013 Tra...

Page 142: ...1001 027 Duplex Thick1 1001 028 Duplex Thick2 1001 029 Tray5 Plain 1001 030 Tray5 Thick1 1001 031 Tray5 Thick2 1001 032 Tray5 Thick3 1001 033 Tray5 Thin 1002 Side to Side Reg Side to Side Registration...

Page 143: ...ray3 1002 005 Tray4 1002 006 Duplex 1002 007 Tray5 1003 Regist Buckle Registration Buckle Adjustment Adjusts the relay clutch timing at registration Relay clutch timing determines the amount of paper...

Page 144: ...pass Thick3 1003 005 By pass Thin 1003 006 Tray1 Plain 1003 007 Tray1 Thick1 1003 008 Tray1 Thick2 1003 009 Tray1 Thick3 1003 010 Tray1 Thin 1003 011 Tray2 Plain 1003 012 Tray2 Thick1 1003 013 Tray2 T...

Page 145: ...Tray5 Plain 1003 030 Tray5 Thick1 1003 031 Tray5 Thick2 1003 032 Tray5 Thick3 1003 033 Tray5 Thin 1103 PreRotate Temp PreRotate Temperature Adjustment 1103 001 PreRotate Temp Adjusts the prerotate te...

Page 146: ...190 5 deg 1105 100 Ready LL Adjusts the fusing temperature for standby mode after reloading LL 140 to 205 200 1 deg 1105 101 Ready MM Adjusts the fusing temperature for standby mode after reloading M...

Page 147: ...he bypass tray 1 to 2 1 1 1 1 rotation 2 2 rotations 1953 Switch FAN Ctrl DFU 1953 001 Main FAN 0 to 1 1 1 SP2 xxx Drum 2001 Charge Voltage DFU Charge Roller Bias setting 2001 001 Charge Voltage Adjus...

Page 148: ...1 2201 DV Roller Bias DFU Development roller bias adjustment 2201 001 DV Roller Bias Adjusts the development bias for printing 100 to 800 600 1 V 2301 Transfer Current Adj Transfer roller Current Adj...

Page 149: ...rid Vertical Line 21 Full Dot Pattern 6 Grid Horizontal Line 22 Full White Pattern 7 Grid Pattern Small 23 Grayscale Horizontal Margin 8 Grid Pattern Large 24 Grayscale White Horizontal Margin 9 Argyl...

Page 150: ...um Noise due to friction between blade and drum SP5 xxx Mode 5001 All Indicators On 5001 001 All Indicators On Turns on or off the all indicators on the operation panel 5024 mm inch Selection Measurin...

Page 151: ...5056 001 Coverage Counter Display or does not display the coverage counter on the LCD 0 to 1 0 1 0 Not displayed 1 Displayed 5169 CE Login Login as a CE 5169 001 CE Login If you will change the print...

Page 152: ...ing is done at the factory before delivery The setting is GMT expressed in minutes 1440 to 1440 300 1 min step Japan 540 Tokyo NA 300 NY EU 60 Paris CH 480 Peking TW 480 Taipei AS 480 Hong Kong KO 540...

Page 153: ...so the eight digit setting for 002 or 003 becomes a seven digit setting 3rd Day of the week 0 Sunday 1 Monday 4th The number of the week for the day selected at the 3rd digit If 0 is selected for Sun...

Page 154: ...ID SDK is the Software Development Kit This data can be converted from SAS VAS when installed or uninstalled DFU 5401 201 SDK1 Certification Method 5401 210 SDK2 UniqueID 5401 211 SDK2 Certification M...

Page 155: ...d 1 Password NULL permitted 5411 006 Detail Option 5413 Lockout Setting Local address book account lock 5413 001 Lockout On Off Turns on or off the account lock for the local address book account 0 to...

Page 156: ...ccess to the machine with the same ID and password 0 to 60 15 1 min 5415 Password Attack Password attacking threshold setting 5415 001 Permission Number Sets the threshold number of attempts to attack...

Page 157: ...tion when an excessive number of access attempts have been detected 0 to 9 3 1 second 5417 004 Attack Max Num Sets a limit on the number of requests received for certification in order to slow down th...

Page 158: ...thentication failure occurs 0 to 1 0 1 0 OFF 1 ON 5501 PM Alarm Interval PM Alarm interval setting 5501 001 Printout 0 to 9999 0 1 0 Alarm off 1 to 9999 Alarm goes off when Value 1 to 9999 PM counter...

Page 159: ...1 0 OFF 1 ON 5507 009 Cartridge When switched on this function informs the Remote supply center that the toner cartridge is almost empty near end 0 OFF 1 ON 5507 080 Toner Call Timing Selects the timi...

Page 160: ...l 0 or 1 1 1 0 OFF 1 ON 5515 006 Communication Test Call 5515 007 Machine Information Notice 5515 008 Alarm Notice 0 or 1 0 1 0 OFF 1 ON 5515 009 Non Genuine Toner 0 or 1 1 1 0 OFF 1 ON 5515 010 Suppl...

Page 161: ...S Memory Control Service 5801 008 Printer Initializes the printer defaults programs registered the printer SP bit switches and the printer CSS counter 5801 010 GWWS NFA Deletes the Netfile NFA managem...

Page 162: ...o stop The machine will not stop immediately after the Enter key is pressed 5803 Input Check Displays signals received from sensors and switches SP Modes other than those listed in this table are not...

Page 163: ...3 015 Duplex Relay SN Duplex Relay sensor 0x00 to 0x01 0x00 0x01 5803 016 Paper Ext Inv SN Paper Exit Inverter sensor 0x00 to 0x01 0x00 0x01 5803 017 Paper End Sensor Paper end sensor Standard Tray 0x...

Page 164: ...y 0 to 1 0 1 5803 041 PFU1 Tray Set SN Tray Set sensor Standard tray 0 to 1 0 1 5803 042 PFU1 Paper End SN Paper End sensor Standard tray 0 to 1 0 1 5803 043 PFU1 T2 Trans SN Transport sensor Standard...

Page 165: ...055 PFU3 T4 Rest SN Paper Rest sensor 2rd Opt Paper Tray 0 to 1 0 1 5803 056 PFU4 Tray Set SN Tray Set sensor 3rd Opt Paper Tray 0 to 1 0 1 5803 057 PFU4 Paper End SN Paper End sensor 3rd Opt Paper Tr...

Page 166: ...d 0 to 1 0 1 5804 007 Paper Ext Motor L Paper Exit Motor Low speed 0 to 1 0 1 5804 008 PaperExt MT Rev H Paper Exit Motor Reverse High speed 0 to 1 0 1 5804 009 PaperExt MT Rev L Paper Exit Motor Reve...

Page 167: ...LD 2 0 to 1 0 1 5804 021 LD1 and LD2 Force Test LD 1 and LD 2 0 to 1 0 1 5804 022 Fusing Unit Fuse Fusing Unit Fuse blow 0 to 1 0 1 5804 024 HVPS Charge HVPS unit Charge 0 to 1 0 1 5804 025 HVPS Devel...

Page 168: ...eed 0 to 1 0 1 5804 043 PFU1 Motor L Paper Tray Motor Standard Paper Tray Low Speed 0 to 1 0 1 5804 044 PFU1 PaperFeed CL Paper Feed Clutch Standard Paper Tray 0 to 1 0 1 5804 045 PFU2 Motor H Paper T...

Page 169: ...d CL Paper Feed Clutch 3rd Opt Paper Tray 0 to 1 0 1 5807 Destin Model 5807 001 Destination Code Sets the destination code 1 to 7 2 1 1 DOM Japan 2 NA North America 3 EU Europe 4 China 5 Asia 6 Taipei...

Page 170: ...elephone number Use these SP modes to input service and support telephone numbers Enter the number and press OK Press the Clear key to delete the telephone number 5812 001 Telephone Use this to input...

Page 171: ...ion by SSL when calling the RCG 0 to 1 0 1 0 Uses the RCG certification 1 Does no use the RCG certification 5816 008 RCG Connect T O Specifies the connect timeout interval when calling the RCG 1 to 90...

Page 172: ...lays the external RCG installation status 0 to 2 0 0 External RCG not registered 1 External RCG registered 2 Device registered 5816 023 Connect Mode N M This SP displays and selects the embedded RCG c...

Page 173: ...mmunication between embedded RCG N and the gateway This setting is necessary to set up embedded RCG N This port number is customer information and is not printed in the SMC report 5816 065 HTTP Prox A...

Page 174: ...e certification update request 13 The notification of the request for certification update has completed successfully and the system is waiting for the certification update request from the rescue GW...

Page 175: ...tting determines if the operator can confirm the previous version of the firmware before the firmware update execution If the option to confirm the previous version is selected a notification is sent...

Page 176: ...ny time to poll the Remote supply center 5816 201 Instl Condition Displays a number that indicates the status of the Remote service device 0 Neither the registered device by the embedded RCG nor embed...

Page 177: ...URL in answer to the inquiry request Displayed only when the result is registered at the GW URL 5816 206 Instl Rgstltn Executes Embedded RCG Registration 5816 207 Instl Rgstltn Rst Displays a number...

Page 178: ...on 12004 Attempted setting with illegal entries for certification and ID2 Confirmation error Incorrect certification 12005 Remote communication is prohibited The device has an Embedded RC gate related...

Page 179: ...rrect request number format 5816 209 Instl Clear Releases the machine from its embedded RCG setup 5816 250 Print Com Log Prints the communication log 5821 NRS Address 5821 002 RCG IP Address Sets the...

Page 180: ...bi directional communication on the parallel connection between the machine and a computer 0 to 1 1 0 Off 1 On 5828 052 ECP Centro Disables and enables the ECP feature 1284 Mode for data transfer 0 t...

Page 181: ...45 Active IPv6 Link Local This is the IPv6 local address referenced on the Ethernet or wireless LAN 802 11 in the format Link Local address Prefix Length The IPv6 address consists of a total 128 bits...

Page 182: ...eless Auto setting on the Ethernet or wireless LAN 802 11 0 to1 1 0 Off 1 On IPV6 Addresses Ethernet and the Wireless LAN 802 11 reference the IPV6 Link Local address Prefix Length The IPV6 address co...

Page 183: ...ible Displays or does not display the Web system items 0x0000 to 0xFFFF 0xFFFF 0 Not displayed 1 Displayed bit0 Net RICOH bit1 Consumable Supplier bit2 15 Reserved all 5828 237 Web shop Link Displays...

Page 184: ...sk error 5837 Program checksum 5837 001 Program checksum Displays the checksum for the engine firmware 5840 IEEE 802 11 5840 006 Channel max Sets the maximum range of the bandwidth for the wireless LA...

Page 185: ...x12 72M reserved 0x09 22M reserved 5840 011 WEP Key Select Selects the WEP key Bit 1 and 0 00 Key1 01 Key2 Reserved 10 Key3 Reserved 11 Key4 Reserved This SP is displayed only when the IEEE802 11 card...

Page 186: ...0 044 11g Slot Time Selects the slot time for IEEE802 11 0 to 1 0 1 0 20 seconds 1 9 seconds This SP is displayed only when the IEEE802 11 card is installed 5840 045 WPA Debug Lvl Selects the debug le...

Page 187: ...1 Setting 1 Default 00000000 do not change Netfiles Jobs to be printed from the document server using a PC and the DeskTopBinder software 5842 002 Setting 2 Adjusts the debug program mode setting Bit7...

Page 188: ...s items for delivery server settings 5845 003 Retry Interval Determines the time interval between retries before the machine returns to standby after an error occurs during an image transfer with the...

Page 189: ...ian immediately after power on grants full address book access to all users Procedure 1 Turn the machine off 2 Install the new HDD 3 Turn the machine on 4 The address book and its initial data are cre...

Page 190: ...eration may not succeed if the controller board or HDD is damaged 5846 052 Restr All AddrB Copies back all directory information from the SD card to the flash ROM or HDD Upload the address book from t...

Page 191: ...the password 0 to 32 0 1 This SP does not normally require adjustment This SP is enabled only after the system administrator has set up a group password policy to control access to the address book 5...

Page 192: ...for password entry to access the local address book Specifically this SP limits the password entry to symbols and defines the length of the password 0 to 32 0 1step This SP does not normally require a...

Page 193: ...Transmission 1 by 1 2 Periodic transmission 5849 Installation Date Displays or prints the installation date of the machine 5849 001 Display Displays the installation date of the machine 5849 002 Prin...

Page 194: ...debugging information generated by the event selected by SP5858 will be stored if an error is generated 2 to 3 2 1 2 HDD 3 SD Card 5857 005 Save to HDD Specifies the decimal key number of the log to b...

Page 195: ...57 013 Dsply SD Space Displays the amount of space available on the SD card 5857 014 SD to SD Latest Copies the last 4MB of the log written directly to the card from shared memory onto an SD card 5857...

Page 196: ...Key 4 5859 005 Key 5 5859 006 Key 6 5859 007 Key 7 5859 008 Key 8 5859 009 Key 9 5859 010 Key 10 5860 SMTP POP3 IMAP4 5860 002 SMTP Srvr Port No Input the SMTP server port number 5860 003 SMTP Authent...

Page 197: ...0 to 10000 300 5860 009 Mail Receive Protocol Selects the protocol for the mail reception 1 to 3 1 1 1 POP3 2 IMAP4 3 SMTP 5860 013 POP3 IMAP4 Auth If POP before SMTP is enabled then you can use this...

Page 198: ...1 hour 5860 021 MDN ResRFC2298 Determines whether RFC2298 compliance is switched on for MDN reply mail 0 to 1 1 1 0 No 1 Yes 5860 022 SMTPAut FieldRep If SMTP authentication is enabled this SP mode de...

Page 199: ...0 0 Enabled 1 Disabled 5866 005 Add Date Field Adds or does not add the date field to the header of the alert mail 0 or 1 0 0 Not added 1 Added 5869 RAM Disk Setting 5869 001 Mail Function This SP en...

Page 200: ...ove section 5873 001 MoveExec Executes the move from one SD card to another 5873 002 UndoExec This is an undo function It cancels the previous execution 5878 Option Setup 5878 001 DataOverwriteSec Pre...

Page 201: ...5893 001 SDK 1 5893 002 SDK 2 5893 003 SDK 3 5893 004 SDK 4 5893 005 SDK 5 5893 006 SDK 6 5902 Test Print Prints the test pattern that you selected with SP5 902 003 Press EXECUTE to execute 5902 001 1...

Page 202: ...rn Small 8 Grid Pattern Large 9 Argyle Pattern Small 10 Argyle Pattern Large 11 Independent Pattern 1dot 12 Independent Pattern 2dot 13 Independent Pattern 4dot 14 Trimming Area 15 Hound s Tooth Check...

Page 203: ...te Cross Margin 5907 Plug Play 5907 001 Plug Play Sets the brand name and the production name for Windows Plug Play This information is stored in NVRAM If the NVRAM is defective or has been replaced t...

Page 204: ...achine Alert messages are not displayed when the AIO or PM parts reach the limits of their yield Pressing the Menu button displays the meter charge count The service technician must reset the PM count...

Page 205: ...1 5997 009 TREE_INIT 0 to 3 0 1 5997 010 EVENT 0 to 3 0 1 5997 011 SP 0 to 3 0 1 5997 012 OTHER 0 to 3 0 1 5997 013 MEMORY 0 to 3 0 1 SP7 xxx Data Log 7001 Operation Time 7001 001 Operation Time Disp...

Page 206: ...99 0 1 7403 SC History 7403 001 Latest Displays the most recent service calls successive groups of 10 7403 002 Latest 1 7403 003 Latest 2 7403 004 Latest 3 7403 005 Latest 4 7403 006 Latest 5 7403 007...

Page 207: ...unter Paper Jam Displays the total number of jams 0000 to 9999 0 1 7504 Paper Jam Loc Displays the total number of jams by location A Paper Late error occurs when the paper fails to activate the senso...

Page 208: ...t 4 On 017 Regist Sn On 020 Paper Exit On 023 Inverter Sn On 027 Duplex Relay On 053 P Feed 2 Off 054 P Feed 3 Off 055 P Feed 4 Off 056 P Feed 5 Off 057 Regist Sn Off 060 Paper Exit Off 063 Inverter S...

Page 209: ...Display contents are as follows CODE is the SP7 504 nnn number SIZE is the ASAP paper size hexadecimal value see below table TOTAL is the total jam error count SP7 502 DATE is the date the jams occurr...

Page 210: ...ion Engine Version Engine 7801 109 Version PFU1 Version Standard Paper Tray 7801 119 Version PFU2 Version 1st Optional Paper Tray 7801 140 Version PFU3 Version 2nd Optional Paper Tray 7801 141 Version...

Page 211: ...03 007 Trans Rol Rate Transfer Roller used rate 0 to 255 0 1 7803 008 Feed Rol Pages Feed Roller Page numbers 0 to 99999999 0 1 7803 010 Feed Rol Rate Feed Roller used rate 0 to 255 0 1 7804 PM Count...

Page 212: ...e data stored in this SP is used for problem analysis 7901 002 Number of Lines 7901 003 Location 7904 Near End Timing 7904 001 Maintenance Kit Sets the Near End Timing of the Maintenance Kit 0 to 2 1...

Page 213: ...K 7931 006 Color ID Displays 0 for the color of the toner Black this is the only setting for this machine 0x00 to 0xFF 0x00 0x01 7931 007 Maintenance ID Displays the maintenance ID 0x00 to 0xFF 0x00 0...

Page 214: ...artridge requires refilling Default 2 7931 015 R Total Counter Displays a number in the range 0 to 99999999 this is the total count at time of installation 0 to 99999999 0 1 7931 016 E Total Counter D...

Page 215: ...AIO log Returns a value of 0 if the number stored in the cartridge is not recognized This is information on the AIO ID Chip so if the AIO was not installed if the AIO was not set properly or if the fr...

Page 216: ...and changes into a 16 character string in order to convert it to ASCII However only 10 bytes can be used to communicate with the controller so the 16 bytes are truncated to 10 bytes 7941 006 Log2 Ref...

Page 217: ...is setting updates automatically through a serial interface with the machine when the new unit is installed Default 8 7941 012 Log3 R TCounter Displays a logged number in the range 0 to 99999999 in th...

Page 218: ...into a 16 character string in order to convert it to ASCII However only 10 bytes can be used to communicate with the controller so the 16 bytes are truncated to 10 bytes 7941 018 Log5 Refill Flag Disp...

Page 219: ...s to network applications such as Web Image Monitor Utilities developed with the SDK Software Development Kit are also counted Group 8 SP codes are limited to 17 characters forced by the necessity of...

Page 220: ...1 001 Prints Duplex This SP counts the amount of paper front back counted as 1 page used for duplex printing Last pages printed only on one side are not counted 0 to 99999999 0 1 8421 T PrtPGS Dup Com...

Page 221: ...r compliance with ISO standards for the reduction of paper consumption Pages that are only partially printed with the n Up functions are counted as 1 page 8441 T PrtPGS Ppr Size These SPs count by pri...

Page 222: ...255 Other Custom These counters do not distinguish between LEF and SEF 8451 PrtPGS Ppr Tray These SPs count the number of sheets fed from each paper feed station 0 to 99999999 0 1 8451 001 Bypass Tra...

Page 223: ...ters are not the same as the PM counter The PM counter is based on feed timing to accurately measure the service life of the feed rollers These counts are based on output timing Blank sheets covers ch...

Page 224: ...IN These SPs count by finishing mode the total number of pages printed by the Print application 0 to 99999999 0 1 852x 001 Sort 852x 002 Stack 852x 003 Staple 852x 004 Booklet 852x 005 Z Fold 852x 006...

Page 225: ...tput broken down by color output regardless of the application used In addition to being displayed in the SMC Report these counters are also displayed 0 to 99999999 0 1 8591 O Counter These SPs count...

Page 226: ...s the number of development roller rotations for development 0 to 99999999 0 1 8781 Toner_Botol_Info 8781 001 BK This SP displays the count for the number of toner bottles used The count is done based...

Page 227: ...ack dot coverage in the range 11 20 0 to 99999999 8871 Cvr Cnt 21 30 8871 001 BK This SP counts the number of prints that had a percentage of black dot coverage in the range 21 30 0 to 99999999 8881 C...

Page 228: ...ime Engine not operating Includes time while controller saves data to HDD Does not include time spent in Energy Save mode 8941 003 Energy Save Time Includes time while the machine is performing backgr...

Page 229: ...rts K printing only so the counts for 015 and 017 are identical 8999 001 Total SP8381 001 Total output sheets fed out 8999 007 Printer BW Total output for black white 8999 013 Duplex SP8411 001 Total...

Page 230: ...Support Network application RPCS RPCS printer device driver Postscript Postscript printer device driver PCL PCL printer device driver PDF PDF printer device driver PJL PJL printer device driver Font...

Page 231: ...have these meanings Upload Copying data from the printer to the SD card Download Copying data from the SD card to the printer Network Connection A print job sent to the machine during firmware update...

Page 232: ...ne to start the upgrade You will see a series of messages If you selected Engine for example you would see ROM Update Updating Updated Power Off On The Power Off On message appears after about 90 sec...

Page 233: ...All to print the SMC Report 2 Exit the SP mode 3 Turn off the main power switch 4 Remove the SD card slot cover A x 1 B 5 Insert an SD card into Slot 2 D Lower 6 Turn on the main power switch 7 Enter...

Page 234: ...e SD card to the NVRAM after the NVRAM has been replaced If the NVRAM data file cannot be downloaded successfully the settings must be restored manually using the SMC report that was printed before NV...

Page 235: ...VRAM data has been downloaded successfully The machine cannot do the download if the file name in the SD card is different from the printer serial number 9 Exit the SP mode 10 Turn off the main power...

Page 236: ...d is used Store the original SD card in a safe location after the procedure The original SD card cannot be used but it must be saved because 1 the original card is the only proof that the user is lice...

Page 237: ...n application to its original SD card The application is moved from Slot 1 C Upper to Slot 2 D Lower 1 Turn off the main power switch 2 Remove the SD card slot cover A x 1 B 3 Insert the SD card that...

Page 238: ...12 Turn on the main power switch 13 Confirm that the application operates normally 5 System Maintenance Reference 236 5...

Page 239: ...Stored Print are not included in the printed list Menu Mode Tree Here is quick summary of the menus 1st Level 2nd Level Paper Input Paper Size Bypass Tray Paper Size Tray 1 Paper Size Tray 2 Only when...

Page 240: ...Print Multiple Lists Config Page Error Log Network Summary Supply Info List Menu List PCL Config Font Page PS Config Font Page PDF Config Font Page Hex Dump System Print Error Report Auto Continue Mem...

Page 241: ...u Security Options Extended Security Firmware Version Network Security Level Auto Erase Memory Setting Erase All Memory Transfer Log Setting Host Interface I O Buffer I O Timeout Network USB Settings...

Page 242: ...Switches The controller board DIP switches must always be set as shown below Controller Board Default DIP SW Settings DIP SW Setting 1 ON 2 OFF 3 OFF 4 OFF Do not change these settings 5 System Mainte...

Page 243: ...all files created on the card by the card save function Previously stored files on the SD card can be overwritten or left intact Card Save SD has Add and New menu items Card Save Add Appends files to...

Page 244: ...exit SP Mode 9 Press the Menu button 10 Use the arrow keys and select List Test Print 11 Use the arrow keys and select Card save ADD or Card save New 12 To enable the newly configured settings select...

Page 245: ...17 Remove the SD card after main power switch is turned off Card Save Function 243 5...

Page 246: ...5 System Maintenance Reference 244 5...

Page 247: ...n the operation panel when the defective feature is used Set the main power switch to off then to on C SCs that are not shown on the operation panel They are recorded internally Recorded only D These...

Page 248: ...ff and On Connect the harness properly Replace the Polygon motor driver board 203 D Polygon motor error 1 OFF timeout Polygon motor driver board harness loose or disconnected Polygon motor driver boar...

Page 249: ...m does not go into the photo detector Defective GAVD Defective LD Driver Defective LDB Defective BCU The laser synchronizing detection signal for the start position of the other LDs are not output wit...

Page 250: ...oller current leak Cartridge charge roller defective High voltage supply board defective Disconnect harness The PWM duty output exceeded 50 for longer than 200 ms indicating a leak in the charge rolle...

Page 251: ...ithin 1 second after the main motor starts to rotate or The machine does not detect a main motor lock signal for 250 ms continuously while the main motor is rotating Remove foreign materials on the dr...

Page 252: ...the PSU fan mechanism PSU fan harness loose or broken The CPU detects a PSU fan lock signal for more than 2 seconds Remove foreign materials from the PSU fan Turn the Power Switch Off and On Connect...

Page 253: ...This SC cannot be reset by turning the power off and on This SP should be reset by a CE SP5810 01 can reset this SC 542 A Fusing temperature warm up error Defective thermistor Thermistor improper inst...

Page 254: ...he thermistor detects over 250 oC Replace the Controller board This SC cannot be reset by turning the power off and on This SP should be reset by a CE SP5810 01 can reset this SC 545 A Fusing lamp rem...

Page 255: ...ro cross frequency error AC line noise High frequency Zero cross signals of wavelength 50 60 Hz were not detected within 5 seconds after the fusing relay switched on No action needed This SC will perf...

Page 256: ...nesses 2 Defective Paper tray unit 3 External noise Three consecutive errors occur during polling after the paper tray unit has successful I2C communication No paper tray can be used when this SC occu...

Page 257: ...frames 3 times in 100 milliseconds 1 Turn the machine power Off and On 2 Keep away from noise sources 3 Replace the engine board harness 4 Replace the engine board 669 D EEPROM communication error Ex...

Page 258: ...g cannot recover from the error Replace the RFID unit Replace the AIO unit Turn the Power Switch Off and On 683 C RFID unit check error External noise When the unit checking is performed a transmissio...

Page 259: ...shows which error bit is ON 0x6261 bad dir 0x554C UL Other For more details about this SC code error execute SP5990 to print an SMC report so you can read the error code The error code is not display...

Page 260: ...d cannot be used by the 1394 I F 1 Change the interface board 2 Replace the controller board 853 B Wireless LAN Error 1 Wireless LAN card missing was removed Improper installation of the Wireless LAN...

Page 261: ...F Error Bad USB card connection Defective controller board The USB driver is not stable and caused an error 1 Connect the USB card correctly 2 Replace the controller board 858 A Data encryption conve...

Page 262: ...on of data on the hard disk failed 1 Format the HDD 859 B HDD data encryption error Power loss during encryption 9 Encryption of data on the hard disk failed 1 Format the HDD 859 B HDD data encryption...

Page 263: ...ller board 863 D HDD data read failure HDD defective If the bad sectors are generated at the image partition the bad sector information is written to NVRAM and the next time the HDD is accessed these...

Page 264: ...annot execute and this SC code is displayed 1 Download the correct program for the machine to the SD card 867 D SD card error 2 SD card removed SD card is removed The SD card in the boot slot when the...

Page 265: ...The machine detected that the HDD was not operating correctly at power on The machine detected that the HDD was not operating correctly could neither read nor write while processing incoming email 1...

Page 266: ...after the Delete All option was used The source of this error is the Data Overwrite Security Unit B660 running from an SD card 1 Turn the main switch off on and try the operation again 2 Install the...

Page 267: ...cted in the handling of the log data at power on or during machine operation This can be caused by switching the machine off while it is operating 1 Disenable log encryption 2 Initialize the HDD See S...

Page 268: ...ected in the handling of the log data at power on or during machine operation This can be caused by switching the machine off while it is operating 1 Update the firmware 2 Replace the NVRAM 3 Replace...

Page 269: ...on the SD card 990 D Software performance error Software defective 1 The software attempted to perform an unexpected operation due to 1 software bug 2 incorrect internal parameter 3 insufficient worki...

Page 270: ...SC code 1 Turn the machine Off and On 995 D CPM setting error 01 Defective engine board 1 Input the serial number with SP5811 004 and turn the main power switch off on 02 Defective NVRAM on the contr...

Page 271: ...efective No applications start within 60 sec after the power is turned on 1 Check the setting of SP5875 001 If the setting is set to 1 OFF change it to 0 OFF 2 Connect the RAM DIMM ROM DIMM correctly...

Page 272: ...the paper again To reset the error open the front cover and then close it Y2 Remove misfeed in Tray 3 Opn cls Frt Cov Paper jam at Y2 Remove the jammed paper in the source tray and then load the pape...

Page 273: ...eck network settings 103 203 The IP address setting is incorrect Check the IP address subnet mask and gateway address Consult your network administrator Classification Code Error A classification code...

Page 274: ...exists Link local Address 109 209 The same IPv6 address already exists Consult your network administrator Pv6 Address already exists Stateless Address 109 209 The same IPv6 address already exists Con...

Page 275: ...kit soon Replace the maintenance kit Replace print cartridge Print Cartridge replacement is required Out of toner The toner has run out Replace the AIO Replace print cartridge Print Cartridge replace...

Page 276: ...xists 102 202 The IPv4 address specified for the printer is already in use by another device on the network Consult your network administrator The selected job has already been printed or deleted This...

Page 277: ...y SP7 507 shows the paper jam history CODE Indicates the jam code SIZE Indicates the paper size code TOTAL Indicates the total counter SP7 502 001 DATE indicates the date when the jam occurred Paper J...

Page 278: ...transport sensor Optional paper feed tray Jam Codes and Display Codes Code Display Description LCD Display 0 Jam clearance 1 See p 278 Initial jams Remainder cover open etc See p 278 3 PFU1 tray front...

Page 279: ...ct paper Y3 15 PFU5 tray front cover 3rd optional tray sensor does not detect paper Y4 17 PFU1 tray front cover Registration sensor does not detect paper A1 20 Front rear cover Fusing unit Paper exit...

Page 280: ...ations Code Display Sensors LCD Display 1 PFU1 tray front cover Standard tray PFU1 No sensor A1 1 PFU2 tray front cover 1st optional tray sensor Y1 1 PFU3 tray front cover 2nd optional tray sensor Y2...

Page 281: ...usting the printing registration using a trimming pattern Use the scanner positioning pin P N A0069104 for this adjustment 1 Remove the upper cover See Upper Cover 2 Put a positioning pin in one of th...

Page 282: ...the streaks 2 Identify the component in the table below that is causing the problem based on the size of the measured interval then inspect that component Interval Width approx Check 96 mm OPC Drum di...

Page 283: ...ng the fusing temperature The green area in this diagram represents the amount of energy that is saved when the timers are at the default settings If the timers are changed then the energy saved will...

Page 284: ...e settings please try to make sure that the Auto Off timer is not too long Try with a shorter setting first such as 5 minutes then go to a longer one such as 15 minutes if the customer is not satisfie...

Page 285: ...e values of SP8941 001 to 005 At the end of the measurement period read the values of SP8941 001 to 005 again Find the amount of time spent in each mode subtract the earlier measurement from the later...

Page 286: ...ount of paper used This means that less energy overall is used for paper production which improves the environment 1 Duplex Reduce paper volume in half 2 Combine mode Reduce paper volume in half 3 Dup...

Page 287: ...ow to calculate the paper reduction ratio when compared with Single sided copying with no 2 in 1 combine mode Paper reduction ratio Number of sheets reduced A Number of printed original images B x 100...

Page 288: ...7 Energy Saving 286 7...

Page 289: ...Model SH P1 Machine Code M020 M021 Appendices 29 July 2011...

Page 290: ......

Page 291: ...ing Environment 9 Operation Panel LED Specifications 9 Appendices Controller Specifications 11 Controller Board 11 Printing Functions 12 Printer Drivers 12 Supported Environments 14 Controller Interfa...

Page 292: ...2...

Page 293: ...dpi 1 200 x 600 dpi 600 x 600 dpi Printing Speed 45 50 ppm A4 SEF 47 52 ppm LT SEF First Print 7 5 sec or less A4 LT SEF Std Tray Dimensions WxDxH 410 x 435 x 400 mm 16 2 x 17 1 x 15 8 in Weight Appro...

Page 294: ...Recycled Paper Envelope Paper Weight Standard Tray 52 220 g m2 14 59 lb Op Paper Tray 52 220 g m2 14 59 lb By pass tray 52 220 g m2 14 59 lb Duplex tray 60 163 g m2 16 43 lb Warm up Time 20 sec or le...

Page 295: ...m2 14 59 lb Paper capacity 550 sheets Dimensions w x d x h without protuberances 400 x 445 x 150 mm 15 7 x 17 5 x 5 9 in Weight 7 0 kg or less 15 5 lb or less Paper Tray 550 x 1 with casters Paper Siz...

Page 296: ...8 mm B N B N N Legal SEF 8 1 2 x14 mm A A B N A Letter SEF 8 1 2 x11 mm A A B N A HLT SEF 5 1 2 x 8 1 2 B NA A B NA A B N A LEF 5 1 2 x 8 1 2 B N B N N Exec SEF 7 1 4 x10 1 2 B B B N A F SEF 8 x 13 B...

Page 297: ...14 in B N N N 160 356 mm 6 3 14 in N B N N A Width 64 216 mm 2 5 8 5 in B N N Length 140 900 mm 5 5 35 in B N N Papers A Supported and the size is automatically detected B Need to input paper size by...

Page 298: ...The printable area may vary depending on paper size printer language and printer driver settings Envelopes 1 Appendices Specifications 8 1...

Page 299: ...ss M021 72 dB or less M020 75 8 dB or less M021 76 dB or less Standby M020 46 5 dB or less M021 48 dB or less M020 46 5 dB or less M021 48 dB or less Sound Pressure Level All Models Operating Position...

Page 300: ...d or processed or the printer is spooling On Data being received or processed more data coming Suspend Resume Blue Off Ready to print On Suspend Error Red yellow Off No messages or error conditions re...

Page 301: ...Appendices Controller Specifications Controller Board Appendices Controller Specifications 11 1...

Page 302: ...ol Y Adjustment Registration Y Adjustment Image Density Y With HDD Printer Drivers Item PCL6 PCL5e PostScript3 XPS Windows Mac XP Vista 7 OS 8 6 or later OSX Job Binding N N N N N N Send to Document S...

Page 303: ...N N N Y Chaptering Page Layout N N N N N N Chaptering Single Page Insert N N N N N N Chaptering Page Block Insert N N N N N N User Defined Pages N Y N N N N Tab Stock Printing N N N N N N Mirror Image...

Page 304: ...nts Windows Environments Windows OS Type PCL5e PCL6 PS3 XPS Win XP Professional Yes Yes Yes 1 No Home Ed Yes Yes Yes 1 No Win Server 2003 2003R2 Standard Ed Yes 2 Yes 2 Yes 1 2 No Enterprise Ed Yes 2...

Page 305: ...s Yes Yes Yes Notes 1 Adobe does not release PS driver for Windows XP Only MS PostScript driver is available and PPD file for MS PS is included in the Driver CD 2 Cluster function is not supported 3 S...

Page 306: ...stScript PCL ASCII Localization English only Device Option feature is not supported in PCL Novell Netware Netware Server Supported Version Netware 3 12 3 2 4 1 4 11 5 0 5 1 6 6 5 Client OS Windows XP...

Page 307: ...e OCR Fonts Barcode Fonts Support Latin 1 only Code 128 Code 39 Code 93 Codebar 2 of 5 interleaved Industrial Matrix MSI USPS UPC EAN OCR Fonts OCR A OCR B Need to purchase Barcode OCR Package Control...

Page 308: ...between devices 140m 11M bps 200m 5 5 Mbps 270 m 2 Mbps 400 m 1 Mbps Frequency From 2 400 MHz to 2 497 MHz Channel 1 11 ch US model 1 13 ch EU model Type of connection Ad hoc mode 802 11b Ad hoc mode...

Page 309: ...nitor embedded web server YES Optional Utilties No Utility Name Supported 1 DeskTopBinder Lt YES 2 Remote Communication Gate S Pro YES 3 Smart Device Monitor for Admin Accounting Report Pack YES Appen...

Page 310: ...1 Appendices Specifications 20 1...

Page 311: ...ian After completing a PM procedure reset the PM counter for the replaced part with SP7 804 Mainframe Paper Chart A4 LT 5 Mode 2 copies original prints job Ratio 25 Environment Normal temperature and...

Page 312: ...target yield within the machine s targeted lifetime if the machine is used under the target usage conditions ACV color ratio P J and C O So these parts are categorized not as PM parts but as yield pa...

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