Ricoh RW-480 PLOTCLIENT WIN, Software Manual

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CORRECTIVE MAINTENANCE
Corrective maintenance
This chapter is primarily directed at the program administrator.
Several typical editing and system errors are listed. You are also
provided with suggested solutions.
• Log-on not possible
Check the user name in the configuration. When logging-on,
the program is case-sensitive both for the User-ID as well as the
password – i.e. there is a difference between upper case and
lower case letters! If in doubt, ask your administrator.
• After entering the ID and password, the Web
browser fails to react and waits...
... on a reply from the server. This is a sign that the program
cannot correctly access the license file. Check the correct instal-
lation of the dongle. A further reason for this lack of response
can be that the Apache Web Server, which is required for the
operation of the RW-480 PLOTCLIENT WEB, is running with in-
sufficient rights. Access to the license file is only possible, if the
Apache Web Server is registered as the system service or as a
service with user rights (of a user of the administrator group). A
more precise explanation is given in the chapter "installation" of
the RW-480 PLOTBASE manual.
• No SSL-file is produced; locale files can not be
transmitted (upload pending)
Check the folder-configuration for the upload path. It is possible
that there are no write access rights for the directories given. For
access via UNC-paths, the Apache Web Server must run as a
service with user rights. More information about setting up the
Apache Web Server is given in chapter "installation" of the RW-
480 PLOTBASE – manual. The last note refers to the specifica-
tion of local paths and mapped drives, which are accessed with
the aid of UNC notation.
• No mail messages are sent
It is possible that the server name or the IP-address of the SMTP
server has not been set correctly. Check, if an e-mail address
has been given.
RW-480 CLIENTS 135