Richards-Wilcox DYNA-HOIST DC Series, Installation Manual

Page: 30 / 32

30
31
Coverage
DYNA-HOIST Operators are fully warrantied for a period of 2 years or 1,000,000 cycles (whichever comes
first) from their purchase date. This warranty is inclusive of, and limited to, all component and manufacturing
defects only, and does not cover possible failure due to external forces including irregularities caused by impact,
improper installation and/or connection, voltage surges and any and all other user and/or environmentally
caused failures. This warranty is valid for replacement or repair of defective product only, and does not include
any labour incurred for the removal or installation of defective part(s), re-installation of replacement/repaired
product, shipping charges for the return of the product, or other possible costs related to the inoperability of
the operator.
Software reliability and performance is also covered under our warranty, but does not include software updates,
upgrades and/or custom modifications unless so authorized in writing by Richards-Wilcox.
Claims
Before making a warranty claim, please call Dyna-Hoist Tech Support at 1-833-785-7332 and ask for
troubleshooting assistance.
DO NOT REMOVE THE PRODUCT , until so authorized.
Note
Upon request, Richards-Wilcox can also provide field assistance (additional fees may apply) and/or advice
with installation, troubleshooting, product enhancement or improvement of our product.
Under the terms of this limited warranty, for any door components that are found to be defective upon inspection
by authorized Richards-Wilcox personnel, Richards-Wilcox will replace the defective door components. Labour
charges for installation or repairs shall be the responsibility of the customer and must be performed by an
authorized R-W Dealer. This warranty applies only to doors that are professional installed by an authorized
Richards-Wilcox dealer. In the case that one of the door model or part is discontinued or becomes obsolete,
R-W reserves the right to replace the product with a suitable alternative.
Richards-Wilcox shall not be liable for any consequential or incidental damages. All other warranties,
express or implied, including any warranty of merchantability, are hereby expressly excluded. Some
jurisdictions do not allow the exclusion or limitation of consequential or incidental damages, so The
above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and
you may also have other rights which vary from jurisdiction to jurisdiction. To make a claim under these
warranties, contact Richards-Wilcox.
Richards-Wilcox
5100 Timberlea Boulevard Mississauga,
Ontario, L4W 2S5 Canada
1-800-667-1572
DYNA-HOIST
DC SERIES WARRANTY