Ribble IWOC ONE, Quick Start User Manual

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What sort of range can I expect from the bike?
Available range is dependant upon several factors
including rider weight, route profile, rider fitness, weather
conditions etc. A rider of 90kg can expect an average
distance of approximately 60km over variable terrain.
An optional range extender is available which effectively
increases the total battery capacity by a further 70%.
Do I need to pedal to ride this bike?
As required by law, all Ribble e-bikes are always pedal-
assisted and require rider input.
Can I ride faster than 15mph?
Yes, though the motor will only aid you up to 15mph. At
which point, (by law, and as with all e-bikes in the UK)
the assistance will cut out. If you drop below 15mph, the
motor will automatically re-engage but above 15mph it’s
all you.
Do I need tax, insurance, or a licence to ride an e-bike?
No, pedal-assisted e-bikes are classed as ordinary
bicycles and do not require you to hold a valid driver’s
licence, pay tax or take out insurance.
How do I charge the battery?
Simply plug the bike into any household power socket
using the supplied charger and cable. An optional range
extender is also available which can be charged away
from the bike. When connected to the bike it will charge
the main battery when stationary or supplements it, with
the first of the charge being supplied by the extender and
the rest from the main battery.
What type of battery is it?
The X35 system is equipped with a Panasonic i250
36V/250Wh 18650GA-10S/2P Li-ion battery.
How long does it take to charge the battery?
From fully depleted, the battery takes 3.5 hours to reach
full capacity.
What would the average range achieved for each
assistance level?
Ribble e-bike users can expect approximately
50-60miles from a full charge with moderate motor
usage. This can be extended by a further 70% with the
optional range extender.
Do e-bikes need servicing?
The components of the e-bike system do not require any
specific servicing. However, the bike should be serviced
regularly, as per a conventional non-assisted bike.
Very rarely the motor system may encounter an issue. Bikes equipped with the iWoc ONE top tube control
button will flash PINK to indicate a fault exists. Models equipped with the iWoc Trio handlebar button will flash
RED. Connect the bike via Bluetooth to the MAHLE SmartBike Systems companion app and check for the error
code. Below is a summary of the error codes and the recommended steps to resolve them.
EBIKEMOTION ERROR CODES & FIXES
4. Voltage too low
The battery pack voltage is too low.
Please connect the charger.
5. Voltage too high
Connect to the dealer app and check that the voltage is
within range. If it isn’t, discharge the battery by 5% while
checking that the battery voltage drops below 42V.
Restart the system and see if the problem disappears. If it
persists, contact Ribble.
6. Motor sensor signal error
Check the motor cable for signs of damage and ensure that
the connector pins are not damaged or misaligned.
If the error persists, contact Ribble
7. Excessive Temperature (+80°C – 100°C)
The bike is outside the permissible temperature range.
Switch the bike off and allow the drive system to cool down
to the correct range. Restart the system.
If the problem persists, contact Ribble.
8. Temperature Sensor Fault
The temperature sensor may be damaged. Contact Ribble for
assistance.
10. BMS Communication Fault
There’s a communication error with the battery pack. Please
check the battery pack connector. If the problem persists,
contact Ribble for assistance.