Troubleshooting Tips
WARNING
START UP DRY PRODUCT / NOZZLE CLOGGING
At startup, some products produce a dry residual that clogs the duckbill valve. The
result is that product does not flow.
Potential solutions: (Each step is progressive. Check for product flow after each step)
1. Assure the grinder is set on fine.
2. Clean the duckbill opening from below with a plastic knife. Insert the plastic knife
inside the duckbill valve. Articulate the knife in a rotary motion to loosen / dislodge
the compacted product.
3. Take cover off of unit & push compacted product out of the duckbill valve & squeeze
the duckbill valve to open it (May have to take the duckbill out of housing to perform
the squeeze open operation)
4. Visually inspect the sealing area of cover and fixed grinding plate are free of nut
butter debris prior to reinstalling of cover.
2) Cleaning duckbill from below
3) Cleaning duckbill from above
LOW VISCOSITY/WATERY PRODUCT LEAKAGE
Certain products have high oil / water content resulting in a thin nut butter paste. The
thin nut butter paste may syphon product out of the cover leaving a “puddle of paste”
after the consumer has left.
Potential solutions:
1. Locate a whole nut or another diced product with less oil/water that delivers a thicker
consistency (Product suggestions are available in our “nut educational” material)
2. Place the grind setting to “coarse”
View looking up
from underneath
dispensing spout
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