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RFNet AP-I002, User Manual

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RFNet AP-I002 User Manual Download Page 32

RFNet Wireless LAN Access Point AP-I002

 

Chapter 6 Troubleshooting 

6.1 Identify AP 

Identify AP means that you cannot find the AP-I002 in use within the network.  We provide some 
solutions in advance to make it easy to settle the problem as soon as possible. You are always 
advised to follow our procedures as below: 

• 

First of all, you are advised to use AP search software (See Access Point Search on Page 23) 
to try to locate the AP-I002 again. 

• 

Secondly, check the power and Ethernet connection. The Link LED and the Power LED can 
inform you about it. If they are blinking, it shows good connection with both the power supply 
and the Ethernet. If they are not, therefore, the poor connection with power or Ethernet is 
responsible for the error. 

• 

Thirdly, you may turn to the factory reset. You can press the Factory Reset button and insert 
power simultaneously. This sets all the parameters to default values.  

• 

Fourthly, you can either seek help by sending it to authorized reseller or go to our 

Technical 

Support

 on the web site. (See Page 30). 

6.2 No Power 

No power means that the Power LED in the surface of the AP-I002 doesn’t blink.  This situation 
mainly results from the incorrect connection or no connection with the power supply. You must 
make sure that all connections listed below are good: 

• 

Connection between the power adaptor cable and the power supply; 

• 

Connection between the power supply and the AP-I002; 

• 

Connection between the power cord and the power supply; 

• 

Connection between the power cord and the power outlet on the wall. 

In addition, you’d better assure yourself that all the switches concerned are 

on

,

 

not off. 

6.3 No Ethernet 

No Ethernet means that you cannot receive or transmit any data or packets through Ethernet. This 
problem usually can be solved easily by checking the cables, especially the straight cable used to 
connect with the Ethernet. Please verify that the said cables are connected correctly. 

6.4 Factory Reset 

Generally, it is not necessary for you to use the factory reset function if everything goes well. We 
provide this function only to save your time and harassment when encountering problems. If this 
function helps, you needn’t send it for technical service. You can make good use of this function by 
following steps as below: 

User Manual 

32 

Summary of Contents for AP-I002

Page 1: ......

Page 2: ...g the Front Cover 11 2 3 5 Mount the AP I002 in case of wall mounting 11 2 4 Power up the Device 11 2 5 Install the AP Search Software to Microsoft Windows 12 Chapter 3 Using Your AP I002 13 3 1 Installation Requirements 13 3 2 Best Place for the AP I002 13 3 3 Connecting Stations to Your AP I002 13 3 3 1 To Connect to Any SSID 13 3 3 2 To Connect to the Specific SSID 14 3 4 Management 15 3 4 1 We...

Page 3: ...ccess Point AP I002 6 1 Identify AP 32 6 2 No Power 32 6 3 No Ethernet 32 6 4 Factory Reset 32 Chapter 7 Warranty 34 7 1 Warranty Period 34 7 2 Limited Warranty 34 Chapter8 Feedback 35 Chapter9 Disclaimer 36 User Manual 3 ...

Page 4: ...the power of wireless communication It is the way to go for more convenient and improve productivity AP I002 could serve as a connection between an existing wired network and wireless devices It provides the physical wireless link between the mobile units and wired network together As such the mobile units could access to the intranet and corporate data anywhere within the organization AP I002 als...

Page 5: ... does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try and correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment to an outlet on a circuit different from that ...

Page 6: ... other environment where the risk of interference to other devices or services is perceived or identified as harmful Should you uncertain of the policy that applies on the use of wireless device AP I002 in a specific organization or environment you are encouraged to ask for authorization to use the Wireless AP I002 device prior to turning on the equipment 1 4 AP I002 Application Examples The throu...

Page 7: ...ur home office without cables AP I002 allows multiple users to access Internet simultaneously in a simple affordable way Figure 1 2 SOHO HOME 1 4 3 Wireless Bridge Optional To connect multiple LAN segments located in different buildings the AP I002 in combination with an external directional antenna enables you to set up a wireless bridge as an alternative to leased wired connections User Manual 7...

Page 8: ...RFNet Wireless LAN Access Point AP I002 Figure 1 3 Wireless Bridge Optional User Manual 8 ...

Page 9: ... immediate response 2 2 Product Identification Before you install the RFNet AP I002 please write down the following AP I002 information Serial Number MAC address This information is printed on the back housing of the access point as shown below Figure 2 1 Example for AP I002 Identification Label 2 3 Hardware Installation 2 3 1 Locating Your Access Point You can mount the AP I002 on a vertical surf...

Page 10: ...e Figure 2 4 below on the left and right top of the unit Figure 2 4 Left Side View of AP I002 8 Gently lift up the top cover 2 3 3 Installing DC Power Cord and Ethernet Cable After removing the top cover you can install the DC power cord and Ethernet cable Please follow cable styling below External Antenna Grid for push use Screw 2 Screw 1 Ethernet Cable DC Power Cord Figure 2 5 Installations of D...

Page 11: ...he screw one by one to ensure perfect alignment Note We recommend you to do the wall mounting before you install the DC Power cord and Ethernet cable Your hardware installation is now completed 2 4 Power up the Device To power up the AP I002 connect the device to an AC wall outlet with the provided AC DC power cord Warning Please use AC DC power adapters specified in AP I002 standard package list ...

Page 12: ...licker Green Wireless LAN Activity Table 2 1 AP I002 LED Activity Table 2 5 Install the AP Search Software to Microsoft Windows To install AP search software what you need to do is just copy the apsearch exe from the installation CD to your local disk User Manual 12 ...

Page 13: ...ment with as few obstructions as possible for optimal performance To ensure the best link quality Place the AP I002s as high and as centrally as possible relative to the mobile wireless stations in the vicinity Do not conceal the integrated antennae of the AP I002 Do not place AP I002 too near to metal wall 3 3 Connecting Stations to Your AP I002 A unique Wireless Network Name or Service Set Ident...

Page 14: ...network or SSID By using this setting your PC that is equipped with the PCM 01 WLAN PC Card will find and connect to the Access Point with the matching wireless network ID that give the best level of communications Open the Wireless LAN Configuration Utility and click on the Configuration tab Type in the your wireless network ID for example RFNET as shown below and click on the Apply Changes tab U...

Page 15: ...ge 23 If the AP I002 works in static mode it means that you have already known the IP address In case you forget the static IP address just follow the DHCP mode solution If you have installed the Network Management Software NMS you can get the IP address of each AP I002 within your network no matter which mode the AP I002 is working in After getting the IP address you are ready to access the web s...

Page 16: ...mount and their MAC address We ll guide you to fulfill management job through the web server in the following subsections 3 Home page Read Only The home page just as you saw in the above lets you know the general information about this AP I002 unit like for example AP name IP address subnet mask router address IP address type and the MAC address etc 4 Ethernet status page Read Only Click the Ether...

Page 17: ... field gives you the total bytes this AP I002 has handled including both the unicast packets and non unicast packets Bytes forwarded from wireless This field allows you to view the bytes that this AP I002 received from wireless users and transmitted to the Ethernet interface Bytes forwarded to wireless This field allows you to view the bytes that this AP I002 received from Ethernet and forwarded t...

Page 18: ...dress of this AP I002 Supported rate This field tells you the transmit and receive rate the AP I002 supports Channel in use This field tells you the wireless channel the AP I002 is using The channel that AP I002 can use varies from country to country WEP in use This field tells you whether the WEP function is activated or not in the AP I002 Active User Mac address and Log status In this field you ...

Page 19: ...et Wireless LAN Access Point AP I002 6 Wireless statistics page Read Only This page enables you to check all the wireless statistics information such as unicast packets discarded packets etc User Manual 19 ...

Page 20: ... for setting most of the parameters you need to The parameters fall into three categories one is the wireless parameters which control the wireless interface within this AP I002 the second one is the wired parameters which control the Ethernet interface the last one is some setting for SNMP parameters User Manual 20 ...

Page 21: ...e AP I002 must be a single string excluding space with the length less than or equal to 32 characters To Rename the AP I002 The one showed at the AP Name field can be changed into any name as you like The only limitation is the length It must be less than 8 alphanumeric characters To Control the AP Density You can choose low middle or high to control the AP density which gives you great flexibilit...

Page 22: ...address of AP or router etc If you choose static mode normally the setup page will show the current IP address in the static IP field at your convenience So if you want to fix the current IP address just check the static IP option Static IP Subnet Mask Gateway DNS In static IP mode you must specify the correct values of these parameters for you to access the AP I002 Nonunicast Threshold This is to...

Page 23: ... specify your own specific information You only need to type in the field Please note that the maximum of each piece of information is 100 characters To Change Community Read Or Read Write String in SNMP When SNMP manager wants to access the agent inside AP I002 it must have the same community string 8 Log page Read Only There is a limited buffer inside the AP I002 So the AP I002 only buffers the ...

Page 24: ... use those information for the AP setting and configuration purposes Using the AP Search is as easy as to double click on the APM exe file Simply click on the Search tab which located on the right hand side of the RFNET Access Point Search screen and it will shows all the information as shown below 3 4 3 Telnet 1 Connect to the telnet You must know the IP address of the AP prior to connecting to A...

Page 25: ... successor will give you an example 4 conf You can set most of the parameters with this command The format of this command is conf name of parameter value For example if you wish to change the previous active channel to channel 6 simply type conf channela 6 which will change the channel number of slot a to channel 6 To activate this change you need to type in enable wireless You can use the show c...

Page 26: ...TFTP server s IP address is 155 69 178 128 therefore your command should be load 155 69 178 128 10 logoff This command is used as a quick way to log off the session 11 show This command is used to show all the parameters inside this AP I002 For more information about the parameters please type show and then the following figure appears on your screen To show the value of a particular parameter lik...

Page 27: ...0 90 LEDs Power PWR Ethernet LAN activity LNK WLAN activity LAN 1 LAN2 4 1 2 Wireless Data Rate 11 5 5 2 and 1 Mbit s IEEE 802 11b 802 11 Frequency Band 2 4 2 4835 GHz Modulation Direct Sequence Spread Spectrum DSSS Channels 11 USA 13 Europe 14 Japan 3 non overlapping channels Antennae Diversity Two antennae are used per radio channel to provide optimal reception Media Access Protocol Carrier sens...

Page 28: ...k Protocol TCP IP SNMP V1 Telnet TFTP DHCP 4 2 2 Management Configuration RFNet Network Management Software NMS Supports centralized control configuration Allows definitions of various user access policy network baselining and auto access point discovery For more information please refer to the user manual for NMS in the CD ROM Firmware Upgrade Firmware upgradeable through TFTP Telnet SNMP Complia...

Page 29: ...P Address Fix IP address DHCP Auto IP address configuration through DHCP Statistics Ethernet and wireless Factory Reset Reset access point to a know default configuration 4 2 3 Security Access Control WEP Supports up to 128 bit Access Control By MAC Address 4 2 4 Optional Accessories Features and Service Wireless Bridge Wireless link between remote access points Fiber Uplink 100 Base F MTRJ connec...

Page 30: ... Java enabled web browser on any computer within an intranet or over Internet Graphical display of all AP in a network Allows network administrator a bird s eye view of overall status of all AP in a network Operate on Win 98 ME 2000 NT4 platform Controlled access for network administrators A database of configurations of all AP in a network Able to view wired and wireless network statistics user M...

Page 31: ...tion about our other wireless LAN products please contact your local authorized reseller or regional RFNet Technologies Sales Office Addresses of resellers and Sales Offices can be found on the said website In case no local or regional support is available you can reach us at the address or telephone number listed below Unit 233 Innovation Centre Blk 2 18 Nanyang Drive Singapore 637722 Tel 65 795 ...

Page 32: ...2 No Power No power means that the Power LED in the surface of the AP I002 doesn t blink This situation mainly results from the incorrect connection or no connection with the power supply You must make sure that all connections listed below are good Connection between the power adaptor cable and the power supply Connection between the power supply and the AP I002 Connection between the power cord ...

Page 33: ... that you should conform to the instructions See the Removing Top Cover of AP I002 on Page 9 strictly to open the cover plate to avoid unexpected damage to the AP I002 After opening the top cover correctly you can press the factory reset once Then all the useful parameters are back to default values User Manual 33 ...

Page 34: ...cumentation RFNet s entire responsibility under this warranty shall be restricted to replacement of the product or documentation not meeting the limited warranty and shall not encompass or extend to any other responsibility 7 2 Limited Warranty RFNet does not represent or warrant and expressly disclaims any representation or warranty that The operation of the AP I002 will be uninterrupted and The ...

Page 35: ...u find errors or omissions in this manual or if you can suggest ways to improve its usefulness RFNet would like to hear from you Please contact us at Unit 233 Innovation Centre Blk 2 18 Nanyang Drive Singapore 637722 Tel 65 795 9301 Fax 65 795 9302 Enquiry support rfnetech com User Manual 35 ...

Page 36: ...that may arise through the use of this product RFNet Technologies assumes no responsibility for any damage or loss caused by incorrect use of AP I002 The contents of this manual are subject to change without prior notice No part of this manual may be reproduced in any form without the express written consent of the manufacturer Sample displays shown in this manual may differ somewhat from the disp...

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