Revolabs FLX UC 1000 Installation And Operation Manual Download Page 6

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Environmental Requirements ........................................................................ 90

Appendix ...................................................................................................... 91

Call Control Functionality Details per Third Party Application .................... 91

Using Windows Computers ...................................................................... 91

Using Apple Computers ........................................................................... 91

Known Issues ............................................................................................. 93

Configuring the FLX UC 1000 / 1500 in Windows ...................................... 95

Troubleshooting ......................................................................................... 96

Reboot ..................................................................................................... 96

Restore Factory Defaults ......................................................................... 96

Cannot Access Web User Interface ........................................................... 96

Change language ..................................................................................... 97

USB Audio call Answering and Hang-Up not working .............................. 97

Call Forwarding Behavior ........................................................................ 98

Specific Call Manager Configuration .............................................................. 99

Summary of Contents for FLX UC 1000

Page 1: ...1 REVOLABS FLX UC 1000 REVOLABS FLX UC 1500 IP USB Conference Phone Installation and Operation Guide Models 10 FLXUC1000 10 FLXUC1500...

Page 2: ...may be reproduced in any form or by any means without express written permission from Revolabs Inc Product specifications are subject to change without notice Revolabs FLX UC1000 FLX UC1500 Installat...

Page 3: ...high or low temperatures Do not expose any component to lit candles cigarettes cigars or to open flames etc Do not drop throw or try to bend any component as rough treatment could damage them Do not o...

Page 4: ...Calling 13 Connecting to a Computer 14 Connecting Extension Mics 15 Using the Cable Clamps 16 User Interface 17 Base Unit 17 Dialer 17 Menu Tree 18 Home Screen 19 Menu Options 21 Web User Interface W...

Page 5: ...ioning file 63 Sample device configuration file 63 Provisioning file parameters 65 Advanced Operations 82 Dial Plan 82 Dial Plan Syntax 82 Dial Plan Examples 83 Device Manager 84 Installation Configur...

Page 6: ...uters 91 Using Apple Computers 91 Known Issues 93 Configuring the FLX UC 1000 1500 in Windows 95 Troubleshooting 96 Reboot 96 Restore Factory Defaults 96 Cannot Access Web User Interface 96 Change lan...

Page 7: ...erencing or webinar application as well as bridge these calls together With the FLX UC products call performance is built to be of the highest quality to ensure every word of the conversation is heard...

Page 8: ...or setup of the device remove all the items from packaging Base Unit The base units of the FLX UC 1000 and FLX UC 1500 house the speaker elements and four embedded microphones On the top of the device...

Page 9: ...1000 and additionally two extension microphones on the FLX UC 1500 Dialer The dialer has five categories of buttons Function Keys menu redial answer call new call hang up Soft Keys 4 keys below the c...

Page 10: ...ur options the soft key on the far right will correspond to an option for MORE Pressing this key will navigate to the next set of menu options In the second set of menu options the soft key on the far...

Page 11: ...al the up and down keys are used to select different submenu options where the right and left keys are used to select new menus or return to the previous menu Based on the current menu item selected p...

Page 12: ...12 Setting up the system All connectors can be found on the bottom of the case unit Ethernet Port USB Port Microphone Ports UC1500 only Dialer Port...

Page 13: ...om of the dialer to adjust the length of the cable to your requirements Connecting to an IP Network for VoIP Calling The FLX UC 1000 and FLX UC 1500 are designed to be powered using 802 3af Power over...

Page 14: ...useless In order to place and receive VoIP calls your FLX UC 1000 or FLX UC 1500 will need to be registered with a call manager See the section in this document called Configuring the FLX UC 1000 or F...

Page 15: ...ed The following USB extenders have been tested and approved for use with the FLX UC 1000 or FLX UC 1500 Please note the distance supported by each USB extender varies and is defined by the manufactur...

Page 16: ...for the FLX UC 500 the FLX UC 1000 and the FLX UC 1500 Place the bottom part of the cable clamp into the cable cavity of the UC unit before connecting the cables Once the cables are connected and fit...

Page 17: ...amber solid green or unlit default In order to change this color an administrator can use the web UI or the settings menu on the dialer to configure the desired idle color For additional call control...

Page 18: ...tting Web Access Main Menu Dialer 1 Recents 2 Contacts 3 Voicemail 4 Forwarding 5 Always Busy No Answer No Answer Delay seconds Audio 6 Speaker Volume Ringer Volume Ring Selection Settings 7 Language...

Page 19: ...ss Mute Indicator microphones muted or unmuted USB Icon Displays when a USB connection is established between the FLX UC 1000 or FLX UC 1500 and a USB host e g computer Do Not Disturb DND Displays whe...

Page 20: ...the Revolabs logo is seen instead The call state is indicated by the color of the bar Incoming Call Yellow Call in Progress Active Green Call on Hold Orange Call Ended Interface Inactive Red The soft...

Page 21: ...etween these two settings is the behavior when New Call is being selected When the USB connection is always off only the VoIP dialer is offered If USB calls only is selected the user can start a USB c...

Page 22: ...22 1 Dialer 2 Recent Calls 3 Contacts 4 Voicemail 5 Forwarding 6 Audio 7 Settings 8 Info Using the Back button will bring the user back to the Home Screen...

Page 23: ...for about 2 seconds The Pause is indicated by a in the string The soft keys available on this screen are Dial Attempts to dial the number entered The Green Call button to the upper right of the scree...

Page 24: ...ll calls missed calls dialed calls or received calls An individual call entry can be selected using the right arrow key or OK button opening an additional information submenu for that call In that sub...

Page 25: ...e right of the default number An existing contact can be edited or viewed with the right arrow key OK button or by selecting the More and then the View Soft Key The menu also allows deleting More then...

Page 26: ...rds calls after a certain time when the call was not answered When a forwarding option is selected a popup will appear asking for the phone number the calls should be forwarded to Wait time before an...

Page 27: ...1 18 The Ringer Volume slider plays a test tone for every number change The Speaker Volume slider does not Ring Selection opens a menu where ring tones can be selected You can test the ringtones befor...

Page 28: ...Display setting allows setting the screen brightness using values between 1 and 15 It also allows defining the timeout for the Backlight The screen will remain lit for the selected time after an acti...

Page 29: ...r can enable DHCP or provide a fixed IP address with subnet masks and other required settings The VLAN Settings menu allows specifying whether a VLAN is used and either have the phone detect it automa...

Page 30: ...cted Note Daylight savings time rules that might be used in the location where the phone is being installed can be set using the web interface The Web Access check box allows enabling disabling the we...

Page 31: ...ot gained Speaker EQ provides three pre defined EQ settings to improve the speaker audio We recommend using the Voice Enhance setting High Pass filters should be enabled in rooms with high background...

Page 32: ...32 System Information The System Information menu provides information about the product as well as statistics information on VoIP calls...

Page 33: ...e password was previously changed using the dialer or the web UI the factory default password is 7386 Generally after a time out period the user will be automatically logged out of the web interface H...

Page 34: ...s The Settings options allow configuring the unit The Tools menu allows system firmware upgrades and uploading downloading of log files and configuration files The Settings and Tools options are descr...

Page 35: ...ne will keep a list of recent phone calls in its memory which can be browsed using the dialer Enabling the web access setting allows the FLX UC unit to be accessed using a web browser If this setting...

Page 36: ...The Dialer Restrictions section allows disabling some features in the dialer interface Selecting the respective restriction will disable or remove the corresponding options in the dialer user interfa...

Page 37: ...l USB interface inactive Brightness and Backlight timeout impact the backlight behavior of the dialer Deployment Server Settings The Deployment Server Settings allows specifying automatic ways to down...

Page 38: ...oyment server the FLX UC 1000 or FLX UC 1500 will look for a file named MAC address of unit xml in the provided location s See the remote configuration section for sample configuration and a list of t...

Page 39: ...tem will automatically return to that setting Or on a reboot the system will return to that volume setting 0 will disable this function The Equalizer setting allows selecting one of a list of pre defi...

Page 40: ...ghly reverberant room setting activates a filter that limits audio frequencies found in reverberant rooms The FLX UC 1000 and FLX UC 1500 conference phones have been designed to provide the truest aud...

Page 41: ...enabled arranged in priority or disabled This is done by dragging and dropping them into the respective area or position Supported codecs on the FLX UC 1000 and FLX UC 1500 are G 711 u law and G 711...

Page 42: ...to voicemail if it is configured for the phone or receive a busy tone and the device will not ring Missed calls will still be recorded in the recent calls list as long as collection of recent call inf...

Page 43: ...the maximum duration of 0 or leaving it blank disables the maximum duration and allows for calls of any length The Dial Plan field allows specifying a dial plan for the phone The syntax for the dial...

Page 44: ...to be assigned to the phone Enable DHCP needs to be unchecked and the static IP parameters can be provided If a VLAN is used for Voice traffic the Voice VLAN option allows to specify whether the VLAN...

Page 45: ...s If Protected EAP Protected Extensible Authentication Protocol is selected the server side public key certificate will need to be uploaded to the FLX UC 1000 or FLX UC 1500 Region Regions settings al...

Page 46: ...the Time Settings section the date format used in the dialer can be selected Date can be set as MM DD YYYY DD MM YYYY or YYYY MM DD The time display can be changed between 24 hour format and 12 hour f...

Page 47: ...settings allow to enable or disable Daylight Savings time for the phone display If enabled rules for the start date and time as well as the end date and time need to be provided Factory default US da...

Page 48: ...UC 1500 with the call manager Registrar and Back up registrar if configured are the IP addresses or server names of the Call Manager If configured a Proxy address can be provided and an indicator whe...

Page 49: ...he user name User ID and password for the logon to the Call Manager Please note that Call Managers often use different names for these parameters and a correct mapping is required for the logon to the...

Page 50: ...settings These parameters should be aligned with the call manager configuration The FLX UC 1000 and FLX UC 1500 phones support several means to transport DTMF information entered during a call to the...

Page 51: ...gers change the Media on hold message to that value Transport The Transport section of the management interface allows configuring specific transport methods based on call manager settings and network...

Page 52: ...ge allow to specify the ports used for communication from the device enable secure RTP and ICE TURN and STUN settings These parameters should reflect the call manager and network environment in which...

Page 53: ...00 Only valid firmware files can be used for an upgrade Latest firmware can be found on Revolabs website www revolabs com The website allows drag and drop of a file or when clicking in the box a file...

Page 54: ...e the associated telephone numbers default whichever of the three numbers mobile work home should be used as the default speed the assigned speed dial number and key a system generated identifier Cont...

Page 55: ...rt the configuration and then import the relevant parameters of that configuration file into other FLX UC systems For a description of the configuration parameters see the provisioning section further...

Page 56: ...ng information from the phone for analysis Factory Default verbose logging is not enabled and not required Access to logging information is typically only required when environmental issues with call...

Page 57: ...default VoIP or USB pressing the New Call button on the dialer will bring up an additional question to select VoIP or USB If VoIP is selected the dialer screen opens and a number can be dialed And las...

Page 58: ...be put on hold To switch between calls select the desired call in the display using the navigational keys and then press the Swap button at the bottom of the screen This will make the selected call ac...

Page 59: ...HID commands natively and therefore can directly exchange these commands with the FLX UC device For other applications the HID commands need to be transformed into application specific commands Pleas...

Page 60: ...n a conference you called into will only remove you from the conference not affect the other callers The FLX UC 1000 and FLX UC 1500 support a maximum of three lines for incoming and outgoing calls tw...

Page 61: ...h DHCP Option 66 or 150 Configuring using the Web User Interface All SIP configuration parameters are available in the Settings SIP Settings and the Settings Transport menus Once the required configur...

Page 62: ...the username and password required to access the tftp server Once the FLX UC 1000 or FLX UC 1500 receives the address information of that server it tries to access configuration files on that server t...

Page 63: ...address of phone xml Any configuration data provided from the configuration files will overwrite configuration that might have been entered in the phone previously Provisioning file The provisioning...

Page 64: ...p proxy provisioning Filename department xml provisioning config net ntp1 0 pool ntp org net ntp2 1 pool ntp org sys provisioning interval 1440 sys led behavior 0 sys dst enabled 1 sys dst start rules...

Page 65: ...one successfully registered with the backup registrar it will switch to the backup registrar to perform outgoing calls and receive incoming calls While the phone is registered with the backup registra...

Page 66: ...timeout for SIP account registration in seconds The default is 60 and the maximum is 604800 which is 7 days voip rereg delay 300 NUMBER 1 604800 If SIP registration is unsuccessful this field specifi...

Page 67: ...esponses are sent reliably using an ACK to ensure receipt Provisional responses by default are not sent reliably and do not require an ACK however in some cases such as for PSTN interoperability suppo...

Page 68: ...e to be carried on the available transport for example when exceeding UDP s Maximum Transmission Unit MTU Enable this option to encode SIP headers in their short forms to reduce size By default the op...

Page 69: ...n 0 INDEXED_ OPTION 0 UDP 1 TCP Selects the transport that will be enabled for SIP messages voip local port 5060 NUMBER 1024 65535 Specifies the local port for SIP transport The range is 1024 to 65535...

Page 70: ...ethod is faster but does not always result in the optimal path being selected voip ice max hosts 5 NUMBER 0 10 An ICE host candidate is an actual local transport address in the host Host transport add...

Page 71: ...s 3 The Differentiated Services Code Point DSCP in the IP header is set to 24 0x18 For layer 2 IEEE 802 1p tagging is supported voip codec1 1 INDEXED_ OPTION 0 None 1 G 722 2 G 711 u law PCMU 3 G 711...

Page 72: ...ip codec5 voip ptime 20 NUMBER 10 60 The ptime packetization interval value for a codec determines the length of time in milliseconds represented by the media in an RTP packet which is used to transmi...

Page 73: ...Forward incoming calls to the specified number if the local phone is in Do Not Disturb mode or if both lines are busy voip busy forwarding num TEXT Number for calls to be sent to voip noanswer forward...

Page 74: ...he PC USB audio mode via the following options Always Enabled Two way audio will always be transmitted to PC as long as USB audio connection is present Always Disabled Audio is not transmitted or rece...

Page 75: ...s is the administrator password for the device stored as MD5 sum This has higher priority than sys password and overwrites values provided in sys password sys web enabled 1 BOOLEAN 0 False 1 True Enab...

Page 76: ...20 South Africa 21 Taiwan 22 United Kingdom 23 USA 24 Venezuela sys date format MM D D YYYY OPTION MM DD YYYY DD MM YYYY YYYY MM DD Selects the date format used for the dialer display sys twenty four...

Page 77: ...4 7 00 Mountain Time 5 6 00 Central Time 6 5 00 Eastern Time 7 4 30 Caracas 8 4 00 Atlantic Time 9 3 30 Newfoundland 10 3 00 Brazil Argentina 11 2 00 Mid Atlantic 12 1 00 Azores 13 0 00 GMT 14 1 00 B...

Page 78: ...0 Yangon 25 7 00 Bangkok 26 8 00 Beijing Hong Kong 27 9 00 Tokyo 28 9 30 Adelaide 29 10 00 Sydney 30 11 00 New Caledonia 31 12 00 Auckland 32 13 00 Nuku alofa sys dst enabled 1 BOOLEAN 0 False 1 True...

Page 79: ...0 INDEXED_ OPTION 0 Off 1 Amber 2 Green Selects the LED behavior when the device is not in a call and USB audio is not in use While in a call or while USB audio is active the LEDs will be green when n...

Page 80: ...is the phone s default router on the IP network net dns1 TEXT Address of the primary Domain Name System DNS server net dns2 TEXT Address of the secondary DNS server net vlan 2 INDEXED_ OPTION 0 Enable...

Page 81: ...s identity username and password net dot1x auth method MD5 OPTION PEAP MD5 Choose a method for 802 1x authentication net dot1x identity TEXT Set a 802 1x authentication identity required for MD5 and P...

Page 82: ...in how input numbers represented by the digits and characters that can be entered while dialing 0 9 will either be transformed into a different string using the same digits and characters or that it w...

Page 83: ...style 1 area code local number with no restrictions on the area code and number 1 xxx xxxxxxx Example 2 This plan allows seven digit US style dialing and automatically inserts a 1 212 local area code...

Page 84: ...00 Installation Configuration For Windows operating systems 1 Download the device manager installer from the product support webpage FLX UC 1000 http www revolabs com uc1000 FLX UC 1500 http www revol...

Page 85: ...might be installed when the unit is connected for the first time to the computer 5 Click on Preferences and select the application from the drop down menu that you plan to use with the FLX UC device...

Page 86: ...anual for more details on how perform the upgrade From the Provisioning Server To upgrade systems using the provisioning server the firmware element in the provisioning file needs to be changed The ve...

Page 87: ...limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installe...

Page 88: ...ay also find helpful the following booklet prepared by the FCC How to Identify and Resolve Radio TV Interference Problems This booklet is available from the U S Government Printing Office Washington D...

Page 89: ...tout brouillage radio lectrique subi m me si le brouillage est susceptible d en compromettre le fonctionnement Notice to European Customers Revolabs Inc 190 High Street Tonbridge Kent TN9 1BE UK Decl...

Page 90: ...your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic...

Page 91: ...Hang up Cisco Jabber Management Application Answer Hang up Reject GoToMeeting Management Application N A End Meeting Microsoft Skype for Business Native Answer Hang up Reject Skype Management Applica...

Page 92: ...Business Management Application Answer Hang up Skype Management Application Answer Hang up VidyoRoom Native Start meeting End Meeting Reject WebEx Management Application N A End Meeting X Lite Manage...

Page 93: ...ess the accept call button multiple times or notice a delay when attempting to answer an incoming call 5 With a Cisco Unified Communications Manager CUCM if the session timer on the FLX UC 1000 is con...

Page 94: ...io is being played from an internet browser on the computer running Windows 7 or Windows 8 and then the USB connection is plugged back in the browser may freeze or fail to pipe the audio back over the...

Page 95: ...10 If there is an Enhancements tab click on it 11 Check the Disable all enhancements box 12 Click on the Advanced tab 13 Select 2 channel 24 bit 48000 Hz Studio Quality from the drop down menu under D...

Page 96: ...down to the option Reset Data option and open that menu Select all areas that should be reset and press the Reset soft key at the bottom of the screen From the Web UI open the Configuration menu unde...

Page 97: ...d using the web UI USB Audio call Answering and Hang Up not working Verify that the application you are attempting to use is either natively supported or supported by the current FLX UC 1000 1500 Devi...

Page 98: ...orward A calls B xfer to C A calls B fwd to C Server ID shown on A ID shown on C ID shown on A ID shown on C CUCM B B B A Asterisk B B B A Avaya C A B A 3CX B A B A OnSip C A B A Broadsoft B B B A Bef...

Page 99: ...For configuration details with several market leading call managers please visit the Support Knowledge Base area on Revolabs website Revolabs FLX UC 1000 FLX UC 1500 Installation and Operation Guide 1...

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