A:
Please check your computer's system BIOS Boot up device option setting.
Your computer might have boot up device setting as USB device. You can
refer to your computer BIOS setting procedure to change USB boot up setting.
Q17: How can I know the SkyATA AP program version?
A:
Right-click SkyATA system tray icon at the right-bottom corner of Windows
desktop and choose "About".
Q18: Why does SkyATA system tray icon at the right-bottom corner of
Windows desktop show Hardware Error
?
A:
a. SkyATA might not plug in the computer USB port properly. Please unplug
SkyATA dongle and make sure to plug SkyATA dongle into the computer
USB port properly. User can try to use USB cable to connect SkyATA and
USB port to make sure solid plug into USB port.
b. The Phone receiver is picked up before SkyATA finishes initialization.
Please make sure phone is on-hook before SkyATA initialization completes.
Q19: Why does SkyATA system tray icon at the right-bottom corner of
Windows desktop show Skype unavailable
?
A:
Please make sure Skype is launched and on-line. User can refer to the
following possible cases.
a. Skype is not active owing to no internet access and SkyATA program is
launched.
b. Skype program is closed after SkyATA program is launched.
c. User changes Skype status to Offline and picks up the phone receiver. User
needs to change Skype status to Online for normal operation.
Q20: Why can't I use existing Skype audio devices after SkyATA is
installed?
A:
After SkyATA is installed, Skype sound device will be set as SkyATA as figure
in FAQ 11. If user wants to use other Skype device, user can change Skype
sound device as the one user wants to use. Similarly, user needs to change
Skype sound device as SkyATA if other Skype USB audio device is adopted
first and then user wants to use SkyATA.
Q21: Can I use Skype version later than SkyATA claims to support in
1.4 Minimum System Requirements
?
A:
Since Skype might change API for the new release, we can't guarantee our
current SkyATA AP can work with the new update seamlessly. You should be
able to adopt it for a basic Skype talk, but you always can download the latest
SkyATA AP program from our web site or get help from our supporting people.