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14 - TROUBLESHOOTING
CHECKING THE INTERNAL COMPONENTS
ATTENTION:
GUIDE FOR THE USE OF THE SPECIALISED TECHNICIAN ONLY
ATTENTION:
All repairs must be carried out exclusively by a specialised technician, while the boiler is completely cold and the
electric plug is disconnected. The operations in bold type must be carried out by specialised personnel.
The manufacturer will not be liable and the guarantee is invalidated if this condition is not respected.
ANOMALY
POSSIBLE CAUSES
SOLUTIONS
The pellets are not fed into the
combustion chamber.
The pellet hopper is empty
Fill the hopper with pellets
Sawdust has blocked the feed screw
Empty the hopper and remove the sawdust
from the feed screw by hand
Faulty gear motor
Replace the gear motor
Faulty electronic board
Replace the circuit board
The fire goes out or the boiler stops
automatically.
The pellet hopper is empty
Fill the hopper with pellets
The pellets are not fed
See the previous anomaly
The pellet temperature safety probe has
been triggered
Let the boiler cool down, reset the
thermostat until the problem is resolved
and switch the boiler back on. If the
problem persists contact Technical
Assistance.
The door is not closed properly or the
gaskets are worn
Close the door and replace the gaskets with
original ones
Unsuitable pellets
Change the type of pellets with those
recommended by the manufacturer
Low pellet supply
Check the flow of fuel following the instruc-
tions in the booklet.
The combustion chamber is dirty
Clean the combustion chamber, following
instructions in the manual
Clogged outlet
Clean the smoke duct
Faulty smoke extraction motor
Check the motor and replace it, if necessary
Pressure switch broken or defective.
Replace the pressure switch.
