ROUBLESHOOTING
T
18
6823346-R3
2.4-5
Printer
Problem
Solution
External Power Supply:
• Check voltage output. If voltage is below
11.8 VDC, check converter or fuse for damage.
• With printer installed, check amperage to and
from convertor. Amperage should be 3 Amps.
Battery Supply (equipped with four AA):
• Replace with new batteries (6 VDC) or
rechargeable (4.8 VDC).
Contact Cascade to check parameter P35.
Wrong COM port selected (user settings
submenu on display).
Wrong parameter setting. Contact Cascade.
CTS wire may be damaged. Contact Cascade.
Wiring to display may be wrong. Contact
Cascade.
Check printer cable is installed.
Action not allowed because system is NTEP
approved. Unload scale then perform next
weighing and printing action. NTEP regulations
allow for weight to be recorded once.
Low battery indication on
or unstable while printing
No printout while printer is
on – Display shows subtotal
and sequence number on
the display but the display
does not show "added"
No printout while printer is
on – Display shows subtotal
and sequence number on
the display and the display
does show "added"
No printout while printer is
off – Display shows subtotal
and sequence number on
the display and the display
does show "added"
No printout – Display shows
"NTEP"
