Rastergraf Topaz, User Manual

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Rastergraf
6-4 Troubleshooting
Warranty
The graphics boards are warranted to be free from defects in material or
manufacture for a period of 12 months from date of shipment from the
factory. Rastergraf’ obligation under this warranty is limited to replacing
or repairing (at its option) any board which is returned to the factory
within this warranty period and is found by Rastergraf to be defective in
proper usage. This warranty does not apply to modules which have been
subjected to mechanical and/or electrical abuse, overheating, or other
improper usage. This warranty is made in lieu of all other warranties
expressed or implied.
All warranty repair work will be done at the
Rastergraf factory.
Return Policy
Before returning a module the customer must first request a Return
Material Authorization (RMA) number from the factory. The RMA
number must be enclosed with the module when it is packed for shipment.
A written description of the trouble should also be included.
Customer should prepay shipping charges to the factory. Rastergraf will
prepay return shipping charges to the customer. Repair work is normally
done within ten working days from receipt of module.
Out of Warranty Service
Factory service is available for modules which are out of warranty or
which have sustained damage making them ineligible for warranty repair.
A flat fee will be charged for normal repairs and must be covered by a
valid purchase order. If extensive repairs are required, Rastergraf will
request authorization for an estimated time and materials charge. If
replacement is required, additional authorization will be requested.
All repair work will be done at the Rastergraf factory in Redmond,
Oregon, unless otherwise designated by Rastergraf.