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6. How do I update my SiriusXM Guardian™
profile? Your name, home address, phone
number, email address and SiriusXM
Guardian™ Security PIN can be updated online
on your Owner’s Site. Log in to your Owner’s
Site then select Edit Profile to edit your
personal information. Make your edits and
click Save.
7. Can I try features or packages before I buy
them? Your new vehicle purchase may have
come with an included trial period for certain
Apps and services.
8. Can I access every App and service while
driving? No, some applications and services
are not available while driving. For your own
safety, it is not possible to use some of the
touchscreen features while the vehicle is in
motion (e.g. key pad).
9. What happens when my subscription comes
up for renewal? If you have added a credit card
to your account information, your subscription
will be automatically renewed for a term length
in accordance with the service plan that you
have selected at the then current subscription
rate and on every renewal date thereafter,
unless you cancel your subscription by calling
SiriusXM Guardian™ Care. If you have not
added a credit card to your account, SiriusXM
Guardian™ will send you an email or letter in
advance of your expiration date to remind you
that your subscription is ending soon.
10. How do I manage my SiriusXM Guardian™
notification preferences? Contact SiriusXM
Guardian™ Customer Care, or go to your
Owner’s Site and then update your
preferences on the SiriusXM Guardian™
customer web portal.
11. How do I purchase a subscription? Contact
SiriusXM Guardian™ Customer Care by
pushing the ASSIST button on your rearview
mirror.
12. How do I update my credit card information?
Login to your Owner’s Site, and select Edit
Profile, then select SiriusXM Guardian™
Payment Account.
13. How do I find out how much longer I have on
my subscription? Contact SiriusXM Guardian™
Customer Care.
You also can visit your Owner’s Site and
choose a subscription to view its expiration
date. When your subscription is about to ex
-
pire, you will receive an email or letter of notifi
-
cation.
14. Can I get a refund if I have not used the entire
subscription? Prorated refunds are provided
from the date of cancellation for annual plans
or longer. Please see the Uconnect and
SiriusXM Guardian™ Terms & Conditions for
refunds related to billing plans of other lengths
and other circumstances.
15. Can I cancel a subscription before it expires?
Yes. If you have an annual subscription, your
subscription will be canceled the day you
cancel. If you have a monthly subscription,
your subscription will be canceled on the last
day of the month in which you choose to
cancel.
16. What should I do if I want to sell my vehicle?
Before your vehicle is sold to a new owner,
you’ll want to remove your account
information. This process removes all personal
information, returns the Uconnect system to
its original factory settings, removes all
SiriusXM Guardian™ services and account
information. To remove your account
information from the Uconnect system,
contact SiriusXM Guardian™ Customer Care.
17. What if I forgot to remove my account
information before I returned my lease vehicle
or sold it? Contact SiriusXM Guardian™
Customer Care.
18. What will happen if an operable LTE (voice/
data), 4G (data), or 5G (data) network
connection compatible with my device is
temporarily unavailable? The SOS Call and
ASSIST buttons will NOT function if you are not
connected to an operable LTE (voice/data) or
3G, 4G (data), 5G (data) network. Services that
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