RAM 1500 2021, Owner'S Manual, Page: 267 / 461

MULTIMEDIA 265
(Continued)
SOS Call System Limitations
Vehicles that have been purchased in the US and
that travel into Mexico and Canada may have
limited services. In particular, responses to SOS
calls or other emergency services may be
unavailable or very limited. Vehicles purchased
outside the United States and Canada are unable
to receive SiriusXM Guardian™ services.
If the SOS Call system detects a malfunction, any
of the following may occur at the time the
malfunction is detected:

The light will continuously be illuminated red.

The screen will display the following message
“Vehicle phone requires service. Please contact
your dealer.”

An in-vehicle audio message will state “Vehicle
phone requires service. Please contact your
dealer.”
Even if the SOS Call system is fully functional,
factors beyond FCA US LLC’s control may prevent
or stop SOS Call system operation. These include,
but are not limited to, the following factors:

The ignition key is in OFF position.

The vehicle’s electrical systems are not intact.

The vehicle battery loses power or becomes
disconnected during a vehicle crash.

The SOS Call system software and/or hardware
is damaged during a vehicle crash.

LTE (voice/data) or 3G or 4G (data) coverage
and/or GPS signals are unavailable or
obstructed.

Network congestion.

Weather conditions.

Buildings, structures, geographic terrain, or
tunnels.
If your vehicle loses battery power for any reason
(including during or after an accident), the SOS Call
system, among other vehicle systems, will not
operate.
Requirements

This feature is available only on vehicles sold in
the US or Canada.

Vehicle must be properly equipped with the
SiriusXM Guardian™ system. Vehicle must be
registered with SiriusXM Guardian™ and have
an active subscription that includes the appli -
cable feature.

Vehicle must have an operable LTE (voice/data)
or 3G or 4G (data) network connection compat -
ible with your device.

Vehicle must be powered in the ON/RUN or ACC
(Accessory) position with a properly functioning
electrical system.
WARNING!

Never place anything on or near the vehicle’s
LTE (voice/data) or 3G or 4G (data) and GPS
antennas. You could prevent LTE (voice/data)
or 4G (data) and GPS signal reception, which
can prevent your vehicle from placing an
emergency call.

Do not add any aftermarket electrical equip -
ment to the vehicle’s electrical system. This
may prevent your vehicle from sending a
signal to initiate an emergency call. To avoid
interference that can cause the SOS Call
system to fail, never add aftermarket equip -
ment (e.g., two-way mobile radio, CB radio,
data recorder, etc.) to your vehicle’s electrical
system or modify the antennas on your
vehicle. IF YOUR VEHICLE LOSES POWER FOR
ANY REASON (INCLUDING DURING OR AFTER
AN ACCIDENT), NEITHER THE UCONNECT
APPS NOR THE SIRIUSXM GUARDIAN™
SERVICES WILL OPERATE.
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