24
CUSTOMER CARE
Guarantee
This product is guaranteed against any defect of materials or workmanship for one year from the date of
purchase, provided that the product has been installed correctly and used in accordance with the
instructions supplied.
Any part found to be defective during the guarantee period will be replaced or repaired - at our option -
without charge, provided that the product has been properly used and maintained.
Routine cleaning and maintenance should be carried out in accordance with the instructions supplied.
The product should not be modified or repaired except by a person authorised by Rada.
Your statutory rights are in no way affected by this guarantee.
After Sales Service - how we can help you
We have a network of fully trained staff ready to provide assistance, should you experience any difficulty
operating your Rada equipment.
Spare Parts
All functional parts of Rada products are kept for up to ten years from the date of final manufacture.
If during that period, our stock of a particular part is exhausted we will, as an alternative, provide an
equivalent new product or part at a price equating to the cost of repair to the old, bearing in mind the age
of the product.
Customer Care Policy
If within a short time of installation the product does not function correctly, first check with the operation
and maintenance advice provided in this Manual to see if the difficulty can be overcome.
Failing this, contact your installer to ensure that the product has been installed and commissioned in full
accord with our detailed installation instructions.
If this does not resolve the difficulty, please ring your nearest Rada contact who will give every assistance
and, if appropriate, arrange for the local Service Engineer or Agent to call on a mutually agreeable date.
Contact:
BS EN ISO 9001 : 1994
Reg. No. FM 14648
Rada is a registered trade mark of
Kohler Mira Limited.
The company reserves the right to alter
product specifications without notice.
Rada Controls
Cromwell Road,
Cheltenham, England,
GL52 5EP, UK.
Tel.: + 44 (0)870 600 0221
Fax.: + 44 (0)1242 221925
P3225/2
© Kohler Mira Limited, June 2003
