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The Madonna is a mountain bike desig-
ned to ride up and down mountains and
can be used for all types of trails, including
bikeparks. Riding your bike is at your own
risk and you are always fully responsible for
your own actions. RAAW Mountain Bikes is
not liable for any personal injury or proper-
ty damage associated with the use of the
bike. We recommend that you always wear
a helmet, knee pads and protective clothing
and ride within the limits of your skills and
experience.
It’s also worth noting that your Madonna
might not be legal to ride on public roads
in some countries without the necessary ref-
lectors and safety equipment on the bike.
Damage caused by improper use is
excluded from warranty such as:
•
Use of incompatible components
•
Not following the assembly instructions
and torque settings
•
Exceeding the maximum system-weight
•
Lack of maintenance
•
Improper assembly
•
Structural modifications to the frame
•
Modification of the frame surface, such
as a new paint job
Maximum Permitted Weight
The correct function and stability of the
frame and components are only guaran-
teed up to a maximum system weight of 130
kg. The system weight is the sum of the bike,
rider and additional accessories such as a
backpack. Exceeding the maximum weight
can lead to exceptional stress and a shorter
life time. In addition, unforeseeable material
failures are not excluded.
RIDING SAFETY
Warranty
Our frames are produced by one of the
world’s best frame manufacturers, Genio
Bikes in Taiwan. The frames are tested to
ISO and additional in-house standards.
We guarantee a high quality and provide
a warranty service for five years for the first
and second owners.
If you have any questions or issues, please
contact us: [email protected]
The warranty policy covers manufactu-
ring and material failure. Further condi-
tions are:
•
The warranty service applies to the first
and second owners with the original pur-
chasing date being the start of the war-
ranty period. We recommend creating a
sales contract when selling your RAAW to
prove second ownership and supplying
the original invoice to the second owner.
•
The original invoice is mandatory for
warranty services, also for the second
owner.
•
Costs for third party components that
require replacement are not covered by
RAAW.
•
RAAW does not cover costs from third
parties in the warranty process, such as
assembly by a bike shop.
•
RAAW reserves the right to offer equiva-
lent products as replacements, such as
newer models or differing colors.
•
The defective components become pro-
perty of RAAW after replacement.
•
A warranty exchange does not extend
the warranty period.
•
Compensation in any form during the
warranty process isn’t provided by RAAW.
•
Shipping costs are covered by RAAW,
with the exception of express shipping.
What is excluded from, or voids the
warranty:
•
Exceeding the maximum permitted
weight and improper use voids warranty.
•
Deformation of the frame surface is
excluded from warranty, but might be
applicable for our crash replacement
program.
•
Usage of components that aren’t
approved void the warranty.
•
Paint is excluded from the warranty.
•
Damage caused by a crash, a lack of
maintenance, wear and corrosion are
excluded from warranty.
•
Structural modifications, grinding and
changes to the surface such as painting
void warranty.
•
The warranty period for bearings and
seals is one year.
•
Damage to derailleur hangers is exclu-
ded from the warranty.
