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If your case is within our policy we will send
you an offer that roughly translates in a
35% discount on the part of the frame that
is damaged. This way you will only have to
replace the damaged parts. The damaged
frame has to be sent back to us.
We have stock of frames and hardware for
warranty and crash replacement, but we
keep the right to offer the best alternative if
a certain model, color or size is not available.
If you have any questions or issues,
please contact us: [email protected]
Crash Replacement
Bad things can happen and crashes are a
part of our sport. If you happen to dama-
ge your Madonna frame, we offer a crash
replacement program over a period of five
years. Our crash replacement program is an
additional program we offer to support you
when things don’t go your way. The crash
replacement is valid on frames that are da-
maged up to the point where it becomes a
threat to your safety. It is upon us to judge
if this is the case or not. Intentionally caused
damage is excluded from our policy.
If you have a damaged frame and would
like to use our crash replacement program,
please send us good quality photos and a
description of the incident causing the da-
mage. We also need the original invoice, but
you don’t need to be the first owner.