Quantum StorNext QS1200, Replacing Manual

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StorNext QS1200 / QS2400, Replacing a Host Interface Card (HIC) April 2015
Quantum Corporation
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Use the storage management software to collect and save a support bundle of your storage array. From the
Array Management Window toolbar, click Monitor > Health > Collect Support Data . Then name and
specify a location on your system where you want to store the support bundle.
—
Use the command line interface (CLI) to run the
save storageArray supportData
command to
gather comprehensive support data about the storage array.

For more information about this command, see the Command Line Interface and Script Commands
document.

Running this command can temporarily impact performance on your storage array.
2. Did the Recovery Guru direct you to replace a failed I/O host interface card?
—
Yes – Go to step 3 .
—
No – Run the Recovery Guru to identify the failed component, and go to step 3 .
3. Put on antistatic protection.
4. Stop all host I/O operations.
5. Proceed to
Locating the Failed HIC
.
Locating the Failed HIC
1. Refer to
Figure 1
to locate the controllers within the array (representative system).
Figure 1 Controller Location
1. Controller A
2. Expansion SFF-8088 Port Connector
3. Controller B
4. Expansion SFF-8088 Port Connector
2. Refer to
Figure 2
on page 3 to locate the controller canister with the failed HIC by checking the Controller Service
Action Required LEDs.
—
If a fault is detected, the amber Controller Service Action Required LED is on.
—
If you can safely remove the controller canister, the blue Controller Service Action Allowed LED is on.