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StorNext QS1200 / QS2400, Replacing a Host Interface Card (HIC)
April 2015
Quantum Corporation
- 2 -
—
Use the storage management software to collect and save a support bundle of your storage array. From the
Array Management
Window toolbar, click
Monitor > Health > Collect Support Data
. Then name and
specify a location on your system where you want to store the support bundle.
—
Use the command line interface (CLI) to run the
save storageArray supportData
command to
gather comprehensive support data about the storage array.
For more information about this command, see the
Command Line Interface and Script Commands
document.
Running this command can temporarily impact performance on your storage array.
2.
Did the Recovery Guru direct you to replace a failed I/O host interface card?
—
Yes
– Go to step
—
No
– Run the Recovery Guru to identify the failed component, and go to step
.
3.
Put on antistatic protection.
4.
Stop all host I/O operations.
5.
Proceed to
Locating the Failed HIC
1.
to locate the controllers within the array (representative system).
Figure 1 Controller Location
1.
Controller A
2.
Expansion SFF-8088 Port Connector
3.
Controller B
4.
Expansion SFF-8088 Port Connector
2.
Refer to
on page 3 to locate the controller canister with the failed HIC by checking the Controller Service
Action Required LEDs.
—
If a fault is detected, the amber Controller Service Action Required LED is on.
—
If you can safely remove the controller canister, the blue Controller Service Action Allowed LED is on.