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StorNext QS1200 / QS2400, Replacing a Host Interface Card (HIC)

April 2015

Quantum Corporation

- 3 -

Figure 2  Controller Service Action LEDs

1.

Controller Serviced Action Allowed LED (Blue)

2.

Controller Service Action Required LED (Amber)

Removing the Controller from the Array

1.

Label each copper cable or fiber-optic cable that is attached to the controller canister so that you can reconnect 
each cable correctly after the controller canister is reinstalled.

2.

Record the information from the seven-segment display on the rear of the base system.

The display flashes a sequence of codes. To find information about the displayed diagnostic codes, refer to the 

StorNext Q-Series Storage Install Guide

.

Use either the GUI (first bullet) or the CLI (second bullet) to take the appropriate controller offline.

From the 

Hardware

 pane in the 

Array Management

 Window, right-click the picture of the controller you 

want to take offline, and select 

Advanced > Place > Offline

.

Run the following command:

SMcli <DNS-network-name-or-IP-address> -c “set controller [(a | b)] 
availability=offline;”

If necessary, wait for the Controller Service Action Allowed LED to come on (

Figure 3

 on page 4). This indication might 

take several minutes for a large configuration.

ATTENTION  

Potential degraded performance 

– To prevent degraded performance, do not twist, fold, pinch, or step 

on the cables. Many cables have a minimum bending radius. For example, do not bend fiber-optic cables 
tighter than a 5-cm (2-in.) radius. Check the specifications for your cables, and do not bend any cable 
tighter than the minimum specified radius.

Summary of Contents for StorNext QS1200

Page 1: ...StorNext QS1200 QS2400 Replacing a Host Interface Card HIC 6 68079 01 Rev B 6 68079 01 B...

Page 2: ...NT Quantum the Quantum Logo Backup Recovery Archive It s What We Do Be Certain Be Quantum Certain DLT the DLT Logo DLTSage DLTtape the DLTtape Logo DXi DXi Accent Dynamic Powerdown FastSense FlexLink...

Page 3: ...ore you replace an HIC gather antistatic protection a new HIC and the controller air blocker If you are changing your current configuration you might need to replace these items in addition to the HIC...

Page 4: ...ance on your storage array 2 Did the Recovery Guru direct you to replace a failed I O host interface card Yes Go to step 3 No Run the Recovery Guru to identify the failed component and go to step 3 3...

Page 5: ...l Guide Use either the GUI first bullet or the CLI second bullet to take the appropriate controller offline From the Hardware pane in the Array Management Window right click the picture of the control...

Page 6: ...n Required LED Amber 3 Disconnect all cables from the controller canister that contains the HIC If the storage array is running while you perform this replacement do not disturb the second controller...

Page 7: ...angles so it is ready to insert into the open controller slot Figure 4 Controller Air Blocker 5 Remove the controller canister Figure 5 a Unlock and pull out the release levers to release the control...

Page 8: ...because of the possibility of overheating the equipment The controller air blocker fills the controller slot so that the equipment will not overheat 7 Insert the controller air blocker into the open...

Page 9: ...Remove the top cover Figure 7 Host Interface Card Replacement 1 Top Cover Latch Buttons 2 HIC Thumbscrews 3 Host Interface Card 4 HIC Interface Connector 5 Front Bezel 6 Zero Insertion Force ZIF Sock...

Page 10: ...harness or the ZIF socket that is attached to the controller card Make sure that you gently move the front bezel away from the controller canister to allow access to the HIC NOTE If the thumbscrews w...

Page 11: ...P address c set controller a b availability online 4 Look at the LEDs on the controller canister Figure 8 to make sure that the controller is rebooting correctly The seven segment display shows the se...

Page 12: ...check the status of all of the base systems in the storage array 8 Does any component have a Needs Attention status Yes Click the Recovery Guru toolbar button in the Array Management Window and compl...

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