StorNext QS1200 / QS2400, Replacing a Host Interface Card (HIC)
April 2015
Quantum Corporation
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5.
Look at the Controller Service Action Required LED, and look at all of the base system’s Service Action Required
LEDs. Based on the LED status, perform one of these actions:
—
All of the Service Action Required LEDs are off,
and
the Array Management Window indicates an
Optimal status
– Go to step
—
Any of the base system’s Service Action Required LEDs are on,
or
the Controller Service Action
Required LED is on
– Check that the controller canister has been installed correctly. Reinstall the controller
canister, if necessary. Go to step
6.
Did this action correct the problem?
—
Yes
– Go to step
—
No
– If the problem is not resolved, contact your Technical Support representative.
7.
Using the LEDs and the storage management software, check the status of all of the base systems in the storage
array.
8.
Does any component have a
Needs Attention
status?
—
Yes
– Click the
Recovery Guru
toolbar button in the
Array Management
Window, and complete the
recovery procedure. If the problem is not resolved, contact your Technical Support representative.
—
No
– Go to step
9.
Remove the antistatic protection.
10. Gather support data about your updated storage array by using one of these methods:
—
Use the storage management software to collect and save a support bundle of your storage array. From the
Array Management Window
toolbar, click
Monitor > Health > Collect Support Data
. Then name and
specify a location on your system where you want to store the support bundle.
—
Use the CLI to run the
save storageArray supportData
command to gather comprehensive support
data about the storage array. For more information about this command, see the
Command Line Interface and
Script Commands
document. Running this command can temporarily impact performance on your storage
array.
