QNAP TS-73AeU Series User Manual Download

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TS-x73AeU

TS-873AeU

TS-873AeU-RP

User Guide

Document Version: 1

28/03/2022

Summary of Contents for TS-73AeU Series

Page 1: ...TS x73AeU TS 873AeU TS 873AeU RP User Guide Document Version 1 28 03 2022 ...

Page 2: ...ling Expansion Cards 25 Hot Swapping Redundant Power Supply Units 29 Replacing Fans 31 Expansion Unit Installation 33 Rail Kits 38 QTS Installation 38 Installing QTS Using Qfinder Pro 39 Installing QTS Using the Cloud Key 41 4 Basic Operations Power Button 45 LEDs 45 Audio Alert 48 Reset Button 48 5 NAS Migration NAS Migration Requirements 50 Status and Setting Changes after NAS Migration 50 Migra...

Page 3: ...7 Support and Other Resources 57 7 Glossary Cloud Key 58 myQNAPcloud 58 myQNAPcloud Link 58 Qfinder Pro 58 QNAP ID 58 QTS 58 8 Notices Limited Warranty 59 Disclaimer 59 GNU Public License 59 CE Notice 67 UKCA Notice 67 FCC Notice 67 VCCI Notice 68 BSMI Notice 68 SJ T 11364 2006 68 2 ...

Page 4: ...t the user has a basic understanding of storage and backup concepts Document Conventions Symbol Description Notes provide default configuration settings and other supplementary information Important notes provide information on required configuration settings and other critical information Tips provide recommendations or alternative methods of performing tasks or configuring settings Warnings prov...

Page 5: ...turn the product to QNAP or a QNAP authorized service center for maintenance or replacement Any attempt to repair or perform maintenance procedures on the product by you or an unauthorized third party invalidates the warranty QNAP is not responsible for any damage or data loss caused by unauthorized modifications and installation of unsupported third party applications For details see the QNAP War...

Page 6: ...kward compatible with SATA 3 Gbps drives Drive compatibility 3 5 inch SATA hard disk drives 2 5 inch SATA hard disk drives 2 5 inch SATA solid state drives M 2 SSD slots 2 x PCIe Gen 3 x1 M 2 SSD form factor 2280 SSD cache acceleration support Supported Hot swapping The device supports hot swapping drives except for the following M 2 SSDs Network 2 5 Gigabit network interface 2 x 2 5 GbE RJ45 Note...

Page 7: ...AC 50 60 Hz 2 x 300W 100 240V AC 50 60 Hz System battery CR2032 lithium battery 3V 225 mAh Fans System 3 x 60mm 120V DC Warning To avoid potential injury or damage to components do not touch the fans while the NAS is connected to a power source Operating temperature 0 C to 40 C 32 F to 104 F Relative humidity Non condensing relative humidity 5 to 95 Wet bulb temperature 27 C 80 6 F Tip For the lis...

Page 8: ...ponent 1 Power button 4 LAN LED 2 System status LED 5 Drive LED 3 Expansion unit LED Rear Panel TS 873AeU No Component No Component 1 PCIe low profile covers 7 USB 3 2 Gen 2 10Gbps Type C ports TS x73AeU User Guide Product Overview 7 ...

Page 9: ... TS 873AeU RP No Component No Component 1 PCIe low profile covers 8 Power supply unit 2 2 System fan 3 9 USB 3 2 Gen 2 10Gbps Type A ports 3 System fan 2 10 USB 3 2 Gen 2 10Gbps Type C ports 4 System fan 1 11 2 5 Gigabit Ethernet ports RJ45 Note These Gigabit Ethernet ports support Wake on LAN configurations 5 Power supply unit 1 12 Gigabit Ethernet activity LED 6 Power supply unit 1 LED 13 Gigabi...

Page 10: ...ot 2 2 M 2 SSD slot 2 5 Memory slot 1 3 M 2 SSD slot 1 Drive Numbering Safety Information The following instructions help ensure personal safety and environmental safety Read these instructions carefully before performing any operation TS x73AeU User Guide Product Overview 9 ...

Page 11: ...d to a properly grounded electrical outlet Devices with redundant power supply may have one or more power supply unit PSU cords To avoid serious injuries a trained service technician must disconnect all PSU cords from the device before installing or replacing system components System Battery To avoid potential battery explosion causing injury or damage to components ensure that you replace the exi...

Page 12: ...lling NAS components 1 Place your NAS device in an environment that meets the requirements For details see Installation Requirements 2 Install the drives For details see the following topics Installing 2 5 inch Hard Drives or Solid State Drives Installing 3 5 inch Hard Drives For the list of compatible drive models go to https www qnap com compatibility 3 Optional Install expansion cards For detai...

Page 13: ...For details see QTS Installation 9 Log on to QTS TS x73AeU User Guide Product Overview 12 ...

Page 14: ...se Cover Warning Only qualified personnel should perform the following steps Failure to follow instructions can result in serious injury or death Moving fan blades Keep your hands and other body parts away from moving fan blades 1 Power off the device 2 Disconnect the power cord from the electrical outlet 3 Disconnect all cables and external attachments 4 Remove the case cover a Remove the screws ...

Page 15: ...hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from other moving components 1 Place the cover on the device 2 Slide the cover forward TS x73AeU User Guide Installation and Configuration 14 ...

Page 16: ...attachments 5 Connect the power cord to the electrical outlet 6 Power on the device Drive Installation The TS x73AeU is compatible with 3 5 inch and 2 5 inch hard drives and 2 5 inch solid state drives TS x73AeU User Guide Installation and Configuration 15 ...

Page 17: ...omponents Moving fan blades Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from other moving components 1 Power off the NAS 2 Remove the drive tray a Pull the tray handle outward b Pull the tray out 3 Install a drive on the tray a Place the tray on the drive so that the holes on the tray are aligned with those on t...

Page 18: ...b Attach the screws 4 Load the tray into the bay a Insert the tray into the bay b Push the handle 5 Power on the NAS TS x73AeU User Guide Installation and Configuration 17 ...

Page 19: ...oving fan blades Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from other moving components 1 Power off the NAS 2 Remove the drive tray a Pull the tray handle outward b Pull the tray out 3 Install a drive on the tray a Place the tray on the drive so that the holes on the tray are aligned with those on the drive TS...

Page 20: ...b Attach the screws 4 Load the tray into the bay a Insert the tray into the bay b Push the handle 5 Power on the NAS TS x73AeU User Guide Installation and Configuration 19 ...

Page 21: ...onents Keep your hands and other body parts away from other moving components Note QNAP recommends installing heatsinks on the M 2 SSD controllers to enhance cooling efficiency and to ensure consistent performance Before installing non QNAP heatsinks ensure that they are of the appropriate size and shape 1 Power off the device 2 Disconnect the power cord from the electrical outlet 3 Disconnect all...

Page 22: ...SD into the slot c Carefully press the M 2 SSD down until the spacer locks the drive into place d Verify that the M 2 spacer is firmly locking the M 2 SSD into place TS x73AeU User Guide Installation and Configuration 21 ...

Page 23: ...odules in all slots at the same time Use only QNAP memory modules to maintain system performance and stability You can purchase QNAP memory modules from authorized resellers Important Ensure that all modules are identical Warning Only qualified personnel should perform the following steps Failure to follow instructions can result in serious injury or death Observe electrostatic discharge ESD proce...

Page 24: ...ing module a Push the retention clips outward simultaneously to release the module b Verify that the module has tilted upward and is completely released from the slot Warning Attempting to remove a module that is not completely released may damage the module and the system board c Hold the module by the edges d Carefully slide the module out of the slot TS x73AeU User Guide Installation and Config...

Page 25: ...e completely inserted into the slot d Carefully press down on the module until the retention clips lock the module into place 7 Attach the case cover For details see Attaching the Case Cover 8 Connect all cables and external attachments 9 Connect the power cord to the electrical outlet TS x73AeU User Guide Installation and Configuration 24 ...

Page 26: ...CIe brackets QNAP branded expansion cards purchased from the company website are shipped with the brackets necessary to fit the device 1 Power off the device 2 Disconnect the power cord from the electrical outlet 3 Disconnect all cables and external attachments 4 Remove the case cover For details see Removing the Case Cover 5 Remove the expansion card module a Remove the screws that secure the mod...

Page 27: ...move the screw that secures the cover b Pull the cover away from the slot 7 Optional Attach the QNAP bracket to the expansion card a Remove all screws of the existing bracket TS x73AeU User Guide Installation and Configuration 26 ...

Page 28: ...h the QNAP bracket to the card using the same screws d Verify that the bracket does not move 8 Install the expansion card a Hold the card by the edges b Insert the card into the slot c Attach the screw TS x73AeU User Guide Installation and Configuration 27 ...

Page 29: ...he module to the PCIe socket on the system board b Insert the module into the slot c Verify the expansion card is completely inserted into the PCIe socket d Attach the screws that secure the module to the chassis TS x73AeU User Guide Installation and Configuration 28 ...

Page 30: ...e TS 873AeU RP Warning Electric shock hazard The NAS may have one or more power supply unit PSU cords To avoid serious injuries a trained service technician must disconnect all PSU cords before installing or replacing system components 1 Disconnect the power cord from the electrical outlet and the power supply unit PSU that you are replacing 2 Firmly press the latch toward the handle and then pull...

Page 31: ...U and the electrical outlet 5 Enable alerts for PSU failures a Log on to QTS as administrator b Go to Control Panel System Hardware General c Select Enable Redundant Power Supply Mode d Click Apply All TS x73AeU User Guide Installation and Configuration 30 ...

Page 32: ...moving components Keep your hands and other body parts away from other moving components 1 Power off the device 2 Disconnect the power cord from the electrical outlet 3 Disconnect all cables and external attachments 4 Remove the case cover For details see Removing the Case Cover 5 Remove the fan a Detach the fan s power connector from the system board b Remove the screws that secure the fan to the...

Page 33: ... 6 Install a new fan a Align the fan to the screw holes on the chassis b Attach the screws that secure the fan to the chassis c Attach the fan s power connector to the system board TS x73AeU User Guide Installation and Configuration 32 ...

Page 34: ...orage expansion accessories from QNAP or an authorized reseller For details go to https shop qnap com For the list of compatible expansion units and the maximum number of applicable expansion units go to https www qnap com go compatibility expansion Expansion Unit Model Description Required Accessories TL R1220Sep RP Uses a SAS 12 Gbps SFF 8644 interface Supports SAS SATA HDD SSD One of the follow...

Page 35: ...088 connector cable QXP 400eS A1164 host bus adapter RAIL B02 TL R1200S RP 3 x SFF 8088 to SFF 8644 connector cables QXP 1600eS A1164 host bus adapter RAIL B02 TR 002 Uses a USB 3 2 Gen 2 Type C interface Supports SATA HDD SDD USB 3 2 Gen 2 Type A to Type C cable USB 3 2 Gen 2 Type C to Type C cable TR 004 Uses a USB 3 2 Gen 1 Type C interface Supports SATA HDD SDD USB 3 2 Gen 1 Type A to Type C c...

Page 36: ...rds 2 Connect the expansion units to the device using the following topology 3 Power on the expansion units 4 Verify that the expansion units are recognized by the device a Log on to QTS as administrator b Go to Main Menu Storage Snapshots Overview System c Verify that the expansion units are listed TS x73AeU User Guide Installation and Configuration 35 ...

Page 37: ...nclosures For details see Installing Expansion Cards 3 Connect the expansion unit to the NAS 4 Power on the expansion unit 5 Power on the NAS 6 Verify that the expansion unit is recognized by the NAS a Log on to QTS as administrator b Go to Main Menu Storage Snapshots Overview System c Verify that the expansion unit is listed Connecting USB Expansion Units To connect the device to USB expansion un...

Page 38: ...e to the USB Type C port on the expansion unit b Connect the USB cable to a USB 3 2 Gen 2 Type A or USB Type C port on the NAS Connecting to USB Type A Ports on the NAS TS x73AeU User Guide Installation and Configuration 37 ...

Page 39: ...isted Rail Kits The TS 873AeU is compatible with the following model RAIL B02 Rail kits are not included with the NAS and must be purchased separately For details contact an authorized reseller or go to http shop qnap com You can find installation information in the rail kit package QTS Installation The TS 873AeU uses the QNAP QTS operating system You can install QTS using any of the following met...

Page 40: ...d to the internet the option to install QuTS hero will appear in the Smart Installation Guide wizard using any of the methods in the table You can also manually download the QuTS hero firmware from https download qnap com Warning QuTS hero and QTS use different file systems Switching operating systems will reset the NAS and delete all data Installing QTS Using Qfinder Pro Warning Installing QTS de...

Page 41: ...han sign backslash question mark percent sign Password Specify an administrator password with 1 to 64 characters The password supports all ASCII characters Confirm Password Enter the new administrator password again 9 Click Next The Set the date and time screen appears 10 Specify the time zone date and time using any of the following methods Tip QNAP recommends connecting to an NTP server to ensur...

Page 42: ...o connect your device to a computer using a Thunderbolt cable 14 Click Next The Summary screen appears 15 Review the settings 16 Click Apply A confirmation message appears Warning Clicking Confirm deletes all data on the drive before installing QTS 17 Click Confirm QTS is installed Installing QTS Using the Cloud Key Warning Installing QTS deletes all data on the drives Back up your data before pro...

Page 43: ...h LAN and then installing myQNAPcloud Link 7 Click Next The QNAP Warranty Service page opens in the default web browser 8 Click Check warranty The QNAP Warranty Service window opens in a new web page Important You can check your device warranty policy or purchase an extended warranty plan at QNAP Warranty Service 9 Close the warranty page The Smart Installation Guide opens in the default web brows...

Page 44: ...e NAS date and time will be the same as the configured time Synchronize with an Internet time server automatically Click Synchronize with an Internet time server automatically The NAS time will be the same as the NTP server 13 Click Next The Configure the network settings screen appears 14 Configure the network settings using any of the following methods Methods User Actions Obtain an IP address a...

Page 45: ...omputer using a Thunderbolt cable 16 Click Next The Summary screen appears 17 Review the settings 18 Click Apply A confirmation message appears Warning Clicking Confirm deletes all data on the drive before installing QTS 19 Click Confirm QTS is installed TS x73AeU User Guide Installation and Configuration 44 ...

Page 46: ...ss and hold the button for 5 seconds The device powers off Important Use this method only when the device is unresponsive LEDs LEDs indicate the system status and related information when the device is powered on The following LED information applies only when the drive is correctly installed and when the device is connected to the network or to a host For details on the location of the LEDs see C...

Page 47: ...in degraded read only mode two member drives failed in RAID 5 or RAID 6 but the data can still be read A hardware self test error occurred Flashes red every 0 5 seconds The device is in degraded mode one member drive failed in RAID 1 RAID 5 or RAID 6 Flashes green every 0 5 seconds The device is not configured A drive is not formatted Flashes green every 2 seconds All drives are in standby mode Fl...

Page 48: ...t is connected to a power source and the device is powered on Flashes green The power supply unit is connected to a power source and the device is powered off Orange The power supply unit is disconnected from a power source but a parallel power supply unit is connected to a power source The power supply unit has shut down due to one of the following The power supply unit failed OCP was activated O...

Page 49: ...ed The disk volume is about to reach its full capacity The disk volume has reached its full capacity A volume status error occurred A drive is plugged in or out The iSCSI is about to reach full capacity 1 The NAS was powered off by force shutdown hardware shutdown The NAS was powered on successfully and is ready Long and short beeps 1 long and 2 short beeps The JBOD expansion unit has been removed...

Page 50: ... or attached to a label on the device listed as MAC1 TCP IP configuration Obtain IP address settings automatically via DHCP Disable jumbo frames If port trunking is enabled multi LAN models only the port trunking mode is reset to Active Backup Failover System port 8080 system service port Security level Low Allow all connections LCD panel password blank VLAN Disabled Advanced system reset Press an...

Page 51: ...o an ARM NAS The destination NAS must run on the same QTS version as the source NAS or later The destination NAS must have sufficient free drive bays to accommodate all the drives that you are migrating from the source NAS For NAS models that do not support NAS migration you can migrate existing data using HBS 3 For details see Migrating NAS Data Using HBS 3 Status and Setting Changes after NAS Mi...

Page 52: ...nfigured Licenses Licenses are not migrated Warning To prevent losing all your software licenses QNAP recommends deactivating licenses on the source NAS before data migration Applications If the destination NAS has less RAM than the source NAS the following features and applications might not function Virtualization Station Qsirch and Snapshots Services Only services supported by the destination N...

Page 53: ... NAS using HBS 3 Preparing the Destination NAS 1 Log on to QTS 2 Create one or more storage pools For details see the Creating a Storage Pool topic in the QTS user guide 3 Create one or more volumes For details see the Volume Creation topic in the QTS user guide 4 Create shared folders on the destination NAS For details see the Creating a Shared Folder topic in the QTS user guide 5 Install HBS 3 o...

Page 54: ...Space window appears 6 Select the destination NAS as the destination storage space and specify the following Setting Description Name The name used to identify the storage space IP address Host name The IP address or hostname used to access the storage space Tip Click to scan for available devices Port The port number used to access the storage space This value must be between 1 to 65535 Password ...

Page 55: ... 13 Click Next The Rules screen appears 14 Optional Configure job rules 15 Click Next The Summary screen appears 16 Review the job summary 17 Click Create The source NAS runs the created one way sync job Note It may take several minutes to migrate shared folders from the source NAS to the destination NAS Importing Local Users or Group Settings to the Destination NAS 1 Power on the source NAS 2 Bac...

Page 56: ...S log on to QTS b Go to Control Panel Privilege Users c Click Create and then click Import Export Users d Select Import user and user group settings Note You can select whether to send a notification mail to newly created users or overwrite duplicate users e On your computer select the user settings file exported from the source NAS The source NAS user settings file is imported to the destination ...

Page 57: ...One or two member drives fail RAID 10 4 Must be an even number One or two member drives in two different pairs fail RAID 50 6 One disk per subgroup fails RAID 60 8 Two disks per subgroup fail 1 Log on to QTS 2 Go to Main Menu Storage Snapshots Storage Disks VJBOD 3 Locate the failed drive 4 Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive 5 Remove t...

Page 58: ...ne or two member drives in two different pairs fail RAID 50 Yes 6 One disk per subgroup fails RAID 60 Yes 8 Two disks per subgroup fail Support and Other Resources QNAP provides the following resources Resource URL Documentation https download qnap com Compatibility List https www qnap com compatibility NAS Migration Compatibility https www qnap com go nas migration Expansion Unit Compatibility ht...

Page 59: ...Link Enables you to access QNAP devices over the internet without configuring complex port forwarding settings Qfinder Pro QNAP utility that lets you locate and access QNAP NAS devices in your local area network QNAP ID User account that enables you to use myQNAPcloud remote access and other QNAP services QTS QNAP NAS operating system TS x73AeU User Guide Glossary 58 ...

Page 60: ...on QNAP makes no warranty or representation expressed implied or statutory with respect to its products or the contents or use of this documentation and all accompanying software and specifically disclaims its quality performance merchantability or fitness for any particular purpose QNAP reserves the right to revise or update its products software or documentation without obligation to notify any ...

Page 61: ...d this version of the GPL to prohibit the practice for those products If such problems arise substantially in other domains we stand ready to extend this provision to those domains in future versions of the GPL as needed to protect the freedom of users Finally every program is threatened constantly by software patents States should not allow patents to restrict development and use of software on g...

Page 62: ...the work The Corresponding Source need not include anything that users can regenerate automatically from other parts of the Corresponding Source The Corresponding Source for a work in source code form is that same work 3 Basic Permissions All rights granted under this License are granted for the term of copyright on the Program and are irrevocable provided the stated conditions are met This Licens...

Page 63: ...ture extensions of the covered work and which are not combined with it such as to form a larger program in or on a volume of a storage or distribution medium is called an aggregate if the compilation and its resulting copyright are not used to limit the access or legal rights of the compilation s users beyond what the individual works permit Inclusion of a covered work in an aggregate does not cau...

Page 64: ...ification has been made If you convey an object code work under this section in or with or specifically for use in a User Product and the conveying occurs as part of a transaction in which the right of possession and use of the User Product is transferred to the recipient in perpetuity or for a fixed term regardless of how the transaction is characterized the Corresponding Source conveyed under th...

Page 65: ...ng where to find the applicable terms Additional terms permissive or non permissive may be stated in the form of a separately written license or stated as exceptions the above requirements apply either way 9 Termination You may not propagate or modify a covered work except as expressly provided under this License Any attempt otherwise to propagate or modify it is void and will automatically termin...

Page 66: ...aragraphs a patent license is any express agreement or commitment however denominated not to enforce a patent such as an express permission to practice a patent or covenant not to sue for patent infringement To grant such a patent license to a party means to make such an agreement or commitment not to enforce a patent against the party If you convey a covered work knowingly relying on a patent lic...

Page 67: ...later version applies to it you have the option of following the terms and conditions either of that numbered version or of any later version published by the Free Software Foundation If the Program does not specify a version number of the GNU General Public License you may choose any version ever published by the Free Software Foundation If the Program specifies that a proxy can decide which futu...

Page 68: ...g two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interferenc...

Page 69: ...な対策を講ずるよう要求されることがあります VCCI A BSMI Notice 警告使用者這是甲類的資訊產品在居住的環境中使用時可能會造成射頻干擾在這種情況下使用者會被要求採取某些適當的對策 SJ T 11364 2006 本产品符合中国 RoHS 标准以下表格标示此产品中某有毒物质的含量符合中国 RoHS 标准规定的限量要求本产品上会附有环境友好使用期限的标签此期限是估算这些物质不会有泄漏或突变的年限本产品可能包含有较短的环境友好使用期限的可替换元件像是电池或灯管这些元件将会单独标示出来部件名称有毒有害物质或元素铅 Pb 汞 Hg 镉 Cd 六价铬 CR VI 多溴联苯 PBB 多溴二苯醚 PBDE 壳体 0 0 0 0 0 0 显示 0 0 0 0 0 0 印刷电路板 0 0 0 0 0 0 金属螺帽 0 0 0 0 0 0 电缆组装 0 0...

Page 70: ... Cd 六价铬 CR VI 多溴联苯 PBB 多溴二苯醚 PBDE 风扇组装 0 0 0 0 0 0 电力供应组装 0 0 0 0 0 0 电池 0 0 0 0 0 0 O 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ T11363 2006 标准规定的限量要求以下 X 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ T11363 2006 标准规定的限量要求 TS x73AeU User Guide Notices 69 ...

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