Quantum Quantum ValueLoader, User Manual

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Backup Software Support
68 ValueLoader LTO-1/LTO-2 Tape Autoloader User Manual
Backup Software Support
2
While the ValueLoader itself is supported by Quantum, software
products used with the ValueLoader are supported by individual
software vendors. Before contacting the software vendor, make sure you
have the following information:
• Your name and telephone number
• Product name, firmware revision, operating system, build, and serial
number
• Detailed list of error messages reported
• Configuration files and log files related to the problem
• Screen dumps, if applicable
• Explanation of how to reproduce the problem, if possible
• Events that may have contributed to the problem, recent operator
actions, recent events in the software or the system, and recent
changes to the computer system, software, or network environment.