Quantum Quantum ValueLoader, User Manual

Page: 62 / 90

Diagnostics and Troubleshooting
Troubleshooting
48 ValueLoader LTO-1/LTO-2 Tape Autoloader User Manual
•
Device Driver Installation:
Make sure that the proper device driver, if
applicable, is installed for both the ValueLoader and tape drive (see
Installing the Device Drivers on page 15). Also refer to
www.Quantum.com
for more information.
Troubleshooting
Table
4
Table 4 Common
ValueLoader
Problems
Note: Many backup applications use their own drivers for the
ValueLoader and drive. Before installing a driver, make
sure it will not be in conflict with the software.
Problem Solution
Power
ValueLoader does not
power on.
• Check all power cord connections.
• Make sure the power switch on the front panel is in the ON
position.
• Make sure there is power to the outlet. Try another working
outlet.
• Replace the power cable.
• Contact your service representative.
No display messages
appear.
• Make sure the power cable is connected.
• Make sure the power switch is on.
• Power cycle the ValueLoader.
• Download ValueLoader firmware.
• Contact your service representative.