Quantum Quantum ValueLoader, User Manual

Page: 67 / 90

Diagnostics and Troubleshooting
Removing Stuck Cartridges
ValueLoader LTO-1/LTO-2 Tape Autoloader User Manual 53
Removing Stuck Cartridges
4
If the ValueLoader experiences a severe mechanical problem or if you
need to remove cartridges because of power failure or other circumstance
in which the ValueLoader is unable to export the cartridges in the
carousel, follow these steps:
1 Move the power switch on the front panel to the OFF position. You
may need to use the tip of a pen or similar item to move the power
switch.
Errors Displayed on the Front Panel
“!” in ValueLoader
Operator’s Panel inventory
display
• An exclamation point (!) displayed in the inventory means that
the ValueLoader has identified a cartridge in the indicated slot
that is either an invalid or faulty cartridge has had a media-
related error. The Media Attention LED is also illuminated in
this case (see LED Indicators on page 23). Exporting the
indicated cartridge will clear the error condition (see Exporting
Cartridges on page 28). If errors occur on multiple known
good cartridges, consider cleaning the tape drive (see Cleaning
the Tape Drive on page 31). If a particular cartridges fails
repeatedly, it may be defective or invalid.
There is an error code on
the LCD display
• Look up the error code, try to resolve the failure, and power
cycle (see ValueLoader Error Codes on page 57).
Note: Contact Quantum Customer Support if a cartridge is stuck in
the drive.
Problem Solution