Chapter 6 Troubleshooting
Common Problems and Solutions
96
Quantum P4000 and P7000 Libraries User’s Guide
Tape Drive
Problems
6
describes the corrective action for problems with the tape drives.
Table 22 Tape Drive
Problems
A flash memory
error is reported.
Contact a field service engineer.
A maximum
temperature
exceeded warning
is displayed.
Turn off the library and allow it to cool down.
Lower the room temperature, if possible, and
increase ventilation around the library.
(If the operating temperature is too high, the
library will automatically shut down until the
temperature drops.)
Problem
Corrective Action
The library is
unable to
communicate with
a drive.
This is indicated by a Drive Communication
Time-out error. Contact a field service engineer.
The tape drive does
not eject a
cartridge.
Reset the library and retry the unload
command.
If the tape still does not unload, stop the library,
open the front door, and manually unload and
eject the cartridge (see
A drive handle
error occurs.
Contact a field service engineer.
Problem
Corrective Action
