Quadrox WebCCTV, Installation Manual

Page: 82 / 90

WebCCTV Installation Manual
82
Version 4.3 Series
7.3.3
ƒ
What is the problem?
Please make sure that you have the relevant information concerning your problem. What is
going wrong? What were you expecting? A good problem description can help the support
person to handle your question more efficiently.
How to contact Quadrox
If you are still unable to solve the problems and suspect that it is related to the WebCCTV
products, contact Quadrox as described in the Appendix B Contact Us.
USA:
E-mail: support@quadrox.be
Telephone: +1 888 QUADROX
Europe:
E-mail: support@quadrox.be
Telephone: +32 (0) 16 58-25-85
Fax: +32 (0) 16 58-25-86
7.3.4 How to allow remotely access to your
WebCCTV by Quadrox support
Sometimes to fix a problem with your WebCCTV unit the easiest way for Quadrox support is
to take remote control of your WebCCTV. Quadrox support will only attempt this after having
been in contact with you through phone or email. Remote Access to the WebCCTV is
established with the help of the Quadrox Remote Assistence Tool, VNC, RDC, Logmein or
CoPilot (www.copilot.com).