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WebCCTV

Installation Manual

Let’s make things safer!

Summary of Contents for WebCCTV

Page 1: ...WebCCTV Installation Manual Let s make things safer...

Page 2: ...sword 17 2 3 5 Setting time 19 2 3 5 1 Through WebCCTV Web Application 19 2 3 5 2 Through XPe OS 20 2 3 5 2 1 Changing time zone 20 2 3 5 2 2 Time synchronization 20 2 3 6 Changing keyboard settings 2...

Page 3: ...3 Frame rate 62 5 2 4 Differential live streaming 63 5 2 5 Activity detection for storage 63 6 SECURITY POLICY 64 6 1 PROPER USE OF WEBCCTV 65 6 2 SECURITY POLICY 66 6 2 1 Password policy 66 6 2 2 Op...

Page 4: ...WebCCTV Installation Manual 4 Version 4 3 Series 7 3 3 How to contact Quadrox 82 7 3 4 How to allow remotely access to your WebCCTV by Quadrox support 82 8 APPENDICES 83...

Page 5: ...ecific it uses Microsoft Internet Explorer Remote and Local Monitoring To remotely monitor the connected cameras the WebCCTV uses Web Browser technology To locally monitor video the WebCCTV also provi...

Page 6: ...TV and someone is live viewing images from one or more cameras 1 1 Equipment checklist Carefully unpack your WebCCTV and check for the presence of all items listed below 1 1 1 1 1 2 1 1 3 Hardware Che...

Page 7: ...00 2 80GHz or higher Memory 2 GB RAM Storage 500 GB standard hard disk drive It is possible to add a second hard disk to the unit if requested to extend the storage space DVD CD ROM drive HP DVD RW un...

Page 8: ...Hard disk is used Audio IN jack Enables connection to the WebCCTV for audio input purposes 12 K ohm Input Impedance Audio OUT jack Enables connection of external speakers or stereo headphones less tha...

Page 9: ...another optional devices connection 9 pin D SUB RS 232 serial communication port Enables PC printer or another optional devices connection Universal Serial Bus USB 2 0 ports Four USB 2 0 ports are on...

Page 10: ...ooled and ensure that the fan is operational It is also a good practice to place the WebCCTV in the middle of the cabinet to maximize air flow Make sure the AC power cord connects to an outlet that is...

Page 11: ...power cable from the plug do so gently Do not touch the plug with wet hands and avoid using the plug if the holes on the outlet are too loose This may cause fire or an electric shock Do not attempt t...

Page 12: ...AC network you need to connect the power cord that is supplied with WebCCTV Connect the power cord as shown in the figure below Connecting Power Cord Screen 2 2 2 Connecting monitor You may connect a...

Page 13: ...to make its configuration easier Connect a mouse and keyboard as shown in the figure below Connecting Keyboard and Mouse Screen 2 2 4 Connecting Ethernet cable To add your WebCCTV to the local networ...

Page 14: ...bCCTV you ll find an On Off button This is a one touch button When pressing it briefly WebCCTV will begin its start up procedure You can verify the correct start up sequence by checking the following...

Page 15: ...e front of the unit there is a button to shut down the WebCCTV 2 Because our WebCCTV is ACPI enabled clicking this button once for a brief moment will initiate a graceful shutdown This is handled by t...

Page 16: ...network connections possible and can adjust the TCP IP settings of the WebCCTV Recycle Bin Temporarily stores all deleted files and folders prior to permanent deletion Start Video Server By double cli...

Page 17: ...between Operator mode a restricted operational mode where only the local interface is present and Administrator mode a non restricted mode where all system manipulations are allowed On screen keyboar...

Page 18: ...confirm it Click Change Password button to save new Administrator account password When you change the Administrator password in Windows the Administrator password of the WebCCTV application is autom...

Page 19: ...nisation link in the top bar Time Synchronization Screen There are three options Use video server as a proxy time server The unit will synchronize with an external time server if configured in the bot...

Page 20: ...Time properties dialog select the Date Time tab When on the Date Time tab set the correct date and time Click OK to save the Date and Time changes 2 3 5 2 2 Time synchronization Synchronize your comp...

Page 21: ...44 Make sure that there is no computer in the network with the same IP address 2 3 6 Changing keyboard settings Open the Support folder on the desktop Double click on the desired keyboard icon and fol...

Page 22: ...e keyboard layout you added Click OK to change the keyboard layout In the Regional and Language Options dialog select the Advanced tab Select your language in the upper list box and enable the check b...

Page 23: ...No or do nothing to revert to your previous setting Display Properties Screen A higher screen resolution reduces the size of the items on your screen and increases the relative space on your desktop Y...

Page 24: ...lowing figure Connecting Network Camera and WebCCTV NVS Scheme Screen To configure your network camera please refer to the manufacturer s manual supplied with the network camera To add a network camer...

Page 25: ...der to start A local area connection is the only type of connection that is automatically created and activated To establish connections of another type follow the steps below 1 Click Start Settings C...

Page 26: ...ab of the TCP IP Properties sheet select the Use the following IP address option Enter the IP address subnet mask and default gateway for the selected adapter in their respective text boxes The networ...

Page 27: ...vice in between them These guardian devices are called Firewalls Their job is to guard all network communication between the corporate network and the Internet and block certain unwanted communication...

Page 28: ...network is referred to as a Personal Firewall application In practice a corporate network firewall is often integrated with the router connecting the LAN and the internet For more information on rout...

Page 29: ...the System Downloads menu See the User Manual for more information In case you are using WebCCTV Network Video Servers NVS or have IP cameras that stream in MPEG or H 264 a codec also needs to be inst...

Page 30: ...WebCCTV Installation Manual 30 Display Properties Screen 3 Choose the Troubleshooting tab and put the hardware acceleration to Full Troubleshooting Tab Screen Version 4 3 Series...

Page 31: ...sure you are logged on to Windows as an Administrator 2 Go to the Tools Menu Choose Internet Options 3 Go to the Security Tab 4 Click the Sites button deselect the https checkbox and add your WebCCTV...

Page 32: ...on in order to start A local area connection is the only type of connection that is automatically created and activated To establish connections of another type follow the steps below Click Settings C...

Page 33: ...the capabilities of inspecting allowing and denying certain network communication As an example most broadband routers ADSL SDSL cable modems etc nowadays have firewall capabilities and are also being...

Page 34: ...sending a small packet ping t 192 168 123 254 continually ping IP address until you close command window or hit Ctrl C DHCP Dynamically assign IP address to requesting devices e g computer camera Thi...

Page 35: ...ses two UDP ports per stream versus one in the old streaming format one for RTP the video stream itself and one for RTCP QoS signal stream limiting the software to a maximum of 64 concurrent streams T...

Page 36: ...bCCTV software assigns them randomly the exact ports cannot be known beforehand The network administrator should open the full range of UDP ports Situation 2 A user on the Internet wants to access a W...

Page 37: ...Follow the on screen instructions to install the component If you have problems installing the ActiveX please make sure first that you have added the server to the trusted site list of Internet Explor...

Page 38: ...Component Follow the on screen instructions to install the component If you have problems installing the ActiveX please make sure first that you have added the server to the trusted site list of Inter...

Page 39: ...the WebCCTV into Operator restricted mode see below 1 Operator The installer user has a very restricted access He can view local live images and popup a virtual keyboard There is also only one extra...

Page 40: ...to the Operator mode using Operator Mode icon that resides on the desktop 2 Once you are in the Operator mode configure the Local Interface 3 Don t logout of the Operator mode Press the Power button...

Page 41: ...on 4 0 4 0 To save or restore configuration settings please read the User Manual 3 3 Restoring preinstalled software Restoring the preinstalled software is something that should be used in the followi...

Page 42: ...the installation process 3 After the first part of the installation has been completed the machine starts to emit sounds beeps 4 Press the OK button to reboot machine The CD DVD Rom tray will eject R...

Page 43: ...to an upward position and the top cover will move a bit 3 Remove the top cover 4 Place the additional hard disk near the old one in the special tray 5 Connect one side of a flat IDE cable to the secon...

Page 44: ...ks Optimized recording space Yes No Optimized recording performance No Yes Video Manager configuration Practically none Add volumes in storage manager menu Installation procedure on Operating System H...

Page 45: ...Initi Computer Management Screen 5 In case the disk is not yet initialized see screenshot above initialize the disk by clicking right on Disk 1 and selecting Initialize Disk 6 Your screen looks now si...

Page 46: ...s from chapter 4 1 2 Configuring added hard disk Please follow now the steps below 1 Right click on the unallocated section and select New Partition 2 Follow the wizard and select Primary partition 3...

Page 47: ...mat and assign a Volume Label Then click Finish Your hard disk was added If everything went fine you will see a screen similar to the one below To add this new volume in the WebCCTV application check...

Page 48: ...hapter 4 1 2 Configuring added hard disk Please follow now the steps below 1 Right click Disk 0 and select Convert to Dynamic Disk from the popup menu Computer Management Screen 2 In the Convert to Dy...

Page 49: ...what has been selected Click Convert to confirm Choosing Disk to Convert Window Screen 4 In the Disk Management window click Yes to confirm again 5 In the Convert Disk to Dynamic window click Yes to...

Page 50: ...ing this step it is possible that instead of the graphic shown above that you may get a graphic that displays Bootable C Bootable F Bootable D Bootable G You will need to remove everything from Drive...

Page 51: ...vailable listbox Click Add Extend Volume Wizard Screen 10 In the Extended Volume Wizard Disk 1 has moved to the Selected list box Click Next to continue Extend Volume Wizard Screen 11 In the Extended...

Page 52: ...12 Eventually the Computer Management windows should look like this picture Note that the capacity of Storage D is now the sum of a part of physical Disk 0 and the whole physical Disk 1 Computer Manag...

Page 53: ...s to be downloaded and installed on the client machine At this stage there are several potential problems for the installer to be aware of The Windows user account under which this web page is accesse...

Page 54: ...mi automated When connecting the first time to WebCCTV a special screen will be shown Please follow the instructions ActiveX Installation Screen If necessary the installation manual and setup of the c...

Page 55: ...to 80 By maintaining the default setting WebCCTV may be accessed remotely by simply entering either the local LAN address if accessed from within the network or the static IP address if accessed from...

Page 56: ...the pop up screen select Decimal under Base and then enter the desired value in the Value box 6 Click OK to confirm 7 Be sure to enter this value in the port forwarding section of your router A syste...

Page 57: ...control connection UDP Ports 4096 thru 4223 WebCCTV video streaming The ports mentioned above are used by WebCCTV ActiveX controls Since the audio feature operates through the camera s native ActiveX...

Page 58: ...ion provides an overview of the terms used in the following sections and the basic underlying technology It is important that you understand these concepts in order to understand the influence of diff...

Page 59: ...ourse unacceptable for a modern video surveillance recorder which is why we need video compression When we stream live video the video data has to be transported over the network The capacity of the n...

Page 60: ...difference in performance between doing the compression on the recording device and doing it on the camera or any other specific compression hardware e g a network video server The latter is highly re...

Page 61: ...only half of the image is lost The image is only decimated in the vertical direction For analogue based cameras this is the maximum resolution possible without motion artefacts see below Best choice f...

Page 62: ...eing less pleasant to look at the quality of the individual images is not affected so all detail is preserved The threshold of the human eye for perceiving a sequence of images as smooth motion lies a...

Page 63: ...Bandwidth streaming More info can be found in the User Manual This feature is not available for network cameras Low Bandwidth streaming is available for both analogue and network camera s 5 2 5 Activ...

Page 64: ...st the guidelines for proper use of WebCCTV are explained WebCCTV is a dedicated system that should be used solely for the purpose of video recording and surveillance Secondly the details of the secur...

Page 65: ...r recorded images in a surveillance context Surfing to any other website on your corporate network or the Internet when this is not necessary for the administration of the machine Using the machine fo...

Page 66: ...to date via Windows Update Secure the network access Make sure that any other access doesn t cause problems Contrary to popular belief most attacks on computer systems are not brute force attacks by e...

Page 67: ...fe Preferably the password should have no human meaning at all One of the prime ways for hackers to retrieve passwords is simply asking for it A hacker would pretend to be e g a support technician and...

Page 68: ...ure and should be re installed It is the responsibility of the installer to keep WebCCTV up to date with the latest security patches Quadrox is not responsible for keeping the installed WebCCTV s up t...

Page 69: ...nternet dramatically increases the chance on an attack The decision to put a unit on the Internet depends on the needs of the end user If you do so please pay extra attention to the security issues me...

Page 70: ...advises against this practice and will not give support on this functionality or any problems that originate from it 6 2 4 5 Allowing only known clients If you have a set up with a fixed number of kn...

Page 71: ...end up on WebCCTV These ways include all information carriers that can be connected to WebCCTV like CDs floppies and USB memory drives When connecting these information carriers to WebCCTV pay specia...

Page 72: ...ry mechanisms WebCCTV has the ability to automatically recover from common problems like crashes overheating etc This is achieved by System Health Service SHS System Health Service is software running...

Page 73: ...e meant as a guide they are not definitive problem solving techniques Many problems can be solved simply but a few may require help from your installer If you find you need to consult your dealer or o...

Page 74: ...isk drive optical media drive or display Each device produces different symptoms Is the system configuration set properly Check configuration options Do any indicators light Which ones What colour are...

Page 75: ...the cable is frayed or damaged replace it o If the cable connectors are dirty wipe them with cotton or a clean cloth Power outlet isn t operational o Contact the building manager Power outlet doesn t...

Page 76: ...mory is correctly inserted o Replace damaged RAM memory o Replace any RAM memory that is not compatible with the WebCCTV o Contact HP or the WebCCTV distributor Another component malfunctions o Contac...

Page 77: ...properly connected o Make sure that the monitor cable is firmly connected to the WebCCTV and to the monitor The monitor doesn t display correct colours Monitor cable not properly connected o Make sur...

Page 78: ...bCCTV to a different port on the switch or hub A 3rd party application e g a virus scanner is preventing the page from being displayed o Disable the 3rd party software and try again IIS Internet Infor...

Page 79: ...voltage Camera is turned off o Connect the camera to a working power outlet o Turn on the camera The image is out of focus or trembles Lens is not properly adjusted o Try to adjust the camera to show...

Page 80: ...sion from http microsoft com directx Not enough hardware acceleration o See the section on client configuration Very bad image quality image shows big planes of the same color The color depth in the d...

Page 81: ...ase have this information ready before you call and include it in every email that you send This will help the support people to handle your problem in the most efficient way All information is obliga...

Page 82: ...ct Quadrox as described in the Appendix B Contact Us USA E mail support quadrox be Telephone 1 888 QUADROX Europe E mail support quadrox be Telephone 32 0 16 58 25 85 Fax 32 0 16 58 25 86 7 3 4 How to...

Page 83: ...WebCCTV Installation Manual 83 Version 4 3 Series 8 Appendices...

Page 84: ...mbined CPU consumption of the WebCCTV is not higher than 55 when all connected cameras are simultaneously recording Changing the default passwords into strong passwords The passwords are changed in th...

Page 85: ...s Belgium Address Quadrox tsov Duigemhofstraat 101 3020 Herent Belgium Telephone 32 0 16 58 25 85 Fax 32 0 16 58 25 86 E mail info quadrox be USA Address Quadrox US 900 Warm Springs Road Ste C102 Hend...

Page 86: ...e 800 HP invent or 800 474 6836 UK Telephone 0870 842 2339 Belgium Dutch Telephone 078 600 600 Belgium French Telephone 078 600 600 Netherlands Telephone 0900 117 0000 France Telephone 0826 10 49 49 G...

Page 87: ...WebCCTV Installation Manual 87 Appendix C Version 4 3 Series...

Page 88: ...WebCCTV Installation Manual 88 Version 4 3 Series...

Page 89: ...WebCCTV Installation Manual 89 Version 4 3 Series...

Page 90: ...WebCCTV Installation Manual 90 Version 4 3 Series...

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