Grand Bay 40 Direct Vent Freestanding
Page 38
January 2000
TROUBLESHOOTING
A. Pilot wont light
1. Make sure valve setting is in the pilot position.
2. Check for spark at igniter.
a. If no spark:
1. Check the wiring between the piezo and the igniter. If bad, fix wiring; if good,
you may have a faulty piezo or cracked ceramic on the electrode.
2. Call your Quadra-Fire dealer.
b. If there is a spark:
1. Try to light the insert with a match. The flame should either light or flutter.
a. If the flame flutters but does not light the pilot, there probably is air in the line.
Hold flame to pilot hood, then bleed the line until gas comes through.
b. If the match flame does not flutter, make sure the gas is turned on and be sure
you are pushing the knob in all the way. If this still doesnt help, you may be
dealing with a bad valve, a blocked pilot orifice, or a kinked pilot line.
3. Call your dealer or authorized service person.
B. Pilot goes out when knob is released
1. Wait five minutes and try again. If the pilot still goes out, try again and hold the knob in
longer.
2. If the problem persists, call your dealer or authorized service person.
C. Pilot lights but burner wont ignite
1. Make sure the knob is turned to the on position.
2. Turn the thermostat up.
3. If there is no thermostat, flip the manual switch on the control panel of the stove. If the
burner does not light, short out the thermostat screws on the face of valve marked TH and
TPTH. If the burner lights, you may have a problem in the wiring of the stove, and it
should be checked.
4. Check the thermostat and thermopile connections at the valve, and tighten or reconnect if
needed.
5. If the burner still will not ignite, you may have a bad valve; call your dealer or authorized
service person.
Check the pilot and burner flames periodically. When properly adjusted, they should look like the
flames in the illustration below. Call your dealer or authorized service person to have the pilot
properly adjusted.
TROUBLESHOOTING
