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quadient IN-360 Series, User Manual

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Maintaining your 
Mailing System

10

This section contains important information about the maintenance of your Mailing System
in order to keep it in good condition.

10.1

Maintaining the Ink Cartridge .........................................181

How to Display Ink Level and Cartridge Data (as a User) ...........................182

How to Display Ink Level and Cartridge Data (as Supervisor) .....................183

How to Align the Print Heads .......................................................................184

How to Clean the Print Heads Automatically (as a User) ............................185

How to Clean the Print Heads Automatically (as Supervisor) ......................186

How to Remove the Ink Cartridge ................................................................186

How to Clean the Print Heads Manually ......................................................187

How to Change the Ink Cartridge ................................................................188

10.2

Filling the Moistener (Option) ........................................191

How to Fill the Moistener .............................................................................191

10.3

Cleaning the Mail Path ....................................................192

Cleaning the Brushes and Sponge (Moistener) ...........................................192

Cleaning the Mail Path Sensors ...................................................................193

10.4

Maintenance Processes ..................................................194

How to Run the Installation Wizard ..............................................................195

How to Run the Registration Update ...........................................................196

179

|   Page 179 | Maintaining your Mailing System | Jan-13-2017 10:32 |

Summary of Contents for IN-360 Series

Page 1: ...User Guide IN 360 Mailing Systems...

Page 2: ...Permit Mail 40 3 5 Date Correction Mode 44 3 6 Postage Value Correction Mode 47 3 7 Printing a Manifest Statement of Mailing 50 3 8 Printing Incoming Mail with RECEIVED RECU Mode 53 3 9 Running Seal O...

Page 3: ...s the Supervisor 134 8 3 Changing Languages 136 8 4 Enabling Disabling Sounds 138 8 5 Display Settings 139 8 6 System Time outs and Settings 141 8 7 High Value Low Funds Warnings and PIN Codes 145 8 8...

Page 4: ...Troubleshooting 197 11 11 1 Paper Jamming 199 11 2 Weighing Problems 200 11 3 Diagnostics and System Data 201 Specifications 205 12 12 1 Mail Specifications 207 12 2 Recommended Operating Conditions...

Page 5: ...Page 4 TOC Jan 13 2017 10 32...

Page 6: ...on about recommended safety precautions and the best environmental conditions in which to operate your system 1 1 What you will find in this Manual 3 1 2 Safety Requirements 6 How to Disconnect your M...

Page 7: ......

Page 8: ...sealing your mail running batches of mail etc Section 4 Money Operations Loading Postage Funds into your Mailing System Section 5 Managing Accounts and Assigning Rights Changing Accounts as a User set...

Page 9: ...help save you time when processing your mail SUPERVISOR indicates that you have to log in as the supervisor using the supervisor PIN to perform the procedure Postage functions of the Mailing System ar...

Page 10: ...Canada Post Corporation CPC Weighing Platform WP 1 Read this First 5 Page 5 Jan 13 2017 10 32...

Page 11: ...the power plug to an outlet provided with a protective ground contact To reduce the risk of fire use only the power cord supplied with the Mailing System Do not use ground adaptors Do not use this pr...

Page 12: ...office equipment when using your Mailing System To avoid damaging vital system components only use Neopost Canada Post approved supplies ink tape cleaners Follow the additional safety precautions bel...

Page 13: ...isconnect the LAN cable from the wall before moving your system Disconnecting your Mailing System How to Disconnect your Mailing System 1 First switch your Mailing System to OFF mode see How to Turn Y...

Page 14: ...stem in this section 2 1 System Layout 11 2 2 Accessories 13 2 3 Control Panel Features 14 2 4 Connections 17 2 5 Power Management 19 How to Activate Sleep Mode 20 How to Turn Your Mailing System OFF...

Page 15: ......

Page 16: ...l pieces Weighing platform Prints envelopes or labels and controls the Mailing System Base Allows you to remove jammed envelopes or labels Jam release handle Beginning of mail transport path Feed Tabl...

Page 17: ...e Postage meter Postal Security Device PSD Lift from the front to open Top Cover Supplies the ink used to print a postage impression on an envelope Ink Cartridge 12 Page 12 Jan 13 2017 10 32 2 Meet Yo...

Page 18: ...em for printing mailing related reports For more information about compatible printers that can connect to your mailing system please contact technical support Barcode Scanner option This scanner is u...

Page 19: ...y Indicates unread messages in message box Mailbox Indicates the amount to be printed on the envelope Postage Value Moves the impression to the left to compensate for thick envelopes Print Offset Indi...

Page 20: ...of meter Impression Build Impres sion Opens the weighing mode selection menu Standard Weighing Differential Weighing Manual weight entry Weighing Mode KEYPAD Allows the entry of alpha or numeric valu...

Page 21: ...t contexts the table below indicates the successive characters you may obtain by pressing keys several times in a row Alpha numeric Key 1 1 2ABCabc 2 3DEFdef 3 4GHIghi 4 5JKLjkl 5 6MNOmno 6 7PQRSpqrs...

Page 22: ...USB ports that allow you to connect to a printer or a USB memory key Connectors Neopost secure server LAN Port To memory device or printer 2 USB ports To power supply Power connector and switch 17 Pa...

Page 23: ...tion Diagram LAN connection To connect to the LAN network to access Neopost se cure server LAN Port Power connectors Power connectors are shown in section Connectors on page 17 18 Page 18 Jan 13 2017...

Page 24: ...is an Energy Star qualified Mailing System that automatically goes into a low power Sleep mode after a period of inactivity Spending a large portion of time in low power mode not only saves energy bu...

Page 25: ...ling system OFF Mode To turn OFF your system you can use the ON OFF button located on the right side of the power cord How to Turn Your Mailing System OFF 1 Turn your system to Sleep Mode see How to A...

Page 26: ...to Process Standard Mail 36 3 4 Printing Permit Mail 40 How to Set Permit Mail 41 How to Process Permit Mail 42 3 5 Date Correction Mode 44 How to Set Date Correction Mode 44 How to Process Mail in D...

Page 27: ...ession 63 How to Change the Weighing Mode 66 How to Enter the Weight Manually 67 How to Change the Date 68 How to Add or Remove a Slogan 69 How to Move the Meter Impression Print Offset 70 How to Use...

Page 28: ...Home Screen and Configuration Menu Each type of Meter Impression available on your system is associated with A specific Home Screen that displays current impression configuration weight postage A spec...

Page 29: ...l on page 40 Sending Permit mail Postage amount 0 Date advance Print offset Date Correction Date Correction Mode on page 44 Re dating a mail piece print on back of envelope Manual entry of postage Dat...

Page 30: ...ee Piece Counting on page 74 n a Count items by weighing The Default Meter Impression at start up is a Standard Meter Impression unless you have changed your Default Settings 3 Processing Mail 25 Page...

Page 31: ...sponds to your mail Selecting a Meter Impression on page 29 Checking other system settings such as active Accounts Ink level available Postage Funds etc Frequently Asked Questions on page 31 Sorting M...

Page 32: ...ostage Rates to apply and Special options to add 5 Physical characteristics Separate mail pieces that exceed the weight size or thickness allowed in the system mail path see Mail Specifications on pag...

Page 33: ...sure to check that the Default System Settings meet the set up requirements of your job run Login Screen If the Login screen is displayed enter your PIN code Account Screen If the Account screen is di...

Page 34: ...ting accounts when a session is already opened see Changing the Current Account on page 60 To choose security level for accounts and access control as the Supervisor see Managing Accounts and Assignin...

Page 35: ...isplayed 2 Select Impression Type and press OK The Type of impression screen is displayed 3 Select the type of impression in the list and press OK The Build Impression screen is updated and displays t...

Page 36: ...set Batch Counters on page 73 Do I need to clear the Batch Counter For sealing the envelopes For moistener equipped hand feed tables see Filling the Moistener Option on page 191 Is the Sealing Fluid C...

Page 37: ...nt a Meter Impression As mail requirements differ from day to day some of the Impression Options may not be necessary or their order may vary Begin by selecting a Meter Impression to gain access to th...

Page 38: ...s indicated on line 2 of the screen To change the type of Meter Impression select the Type line press OK and then select Standard in the Type of impression screen and press OK To select an option in t...

Page 39: ...te option in the Date advance screen Select Today s date for printing today s date For more details see How to Change the Date on page 68 Press or to return to the home screen 4 Select a rate and add...

Page 40: ...rd Weighing WP by putting a mail piece on the Weighing Platform You can also apply the optional setting s 1 Move the impression away from the envelope edge for thick envelopes see How to Move the Mete...

Page 41: ...tandard Weighing From the Standard home screen to print postage directly on mail pieces 1 Put the mail piece on the Weighing Platform The weight of the mail piece is displayed in the Weight area of th...

Page 42: ...l tape To know the maximum thickness see Mail Specifications on page 207 4 The Mailing System prints postage and the mail piece is ejected In optional mode Differential Weighing From the Standard home...

Page 43: ...l tape To know the maximum thickness see Mail Specifications on page 207 4 The Mailing System applies postage and the mail piece or label is ejected 5 Repeat the previous step for each piece of mail T...

Page 44: ...gage the flap into the moistener if installed Do not try to moisten self adhesive envelopes If a mail piece is bigger than mail path maximum thickness you may use a label tape To know the maximum thic...

Page 45: ...es steps required to process mail As mail requirements differ from day to day some of the settings may not be necessary or their order may vary You must begin by the type of impression selection step...

Page 46: ...to Select a Permit Impression on page 63 4 Select a weighing mode Depending on the quantity and type of mail you have to process you can choose an efficient weighing method that uses the weighing pla...

Page 47: ...count to allocate the postage costs to on Account enabled configurations see How to Change Account on page 60 How to Process Permit Mail In Standard weighing mode From the Standard home screen to prin...

Page 48: ...the catch tray In other modes Manual weight entry No weight source From the Permit home screen to print on mail pieces 1 Press System motors start running 2 Insert the envelope or a label into the ma...

Page 49: ...instructions below outline the steps that you need to complete to set up your system to print a Date Correction Meter Impression As mail requirements differ from day to day some of the Impression Opt...

Page 50: ...ess to validate your selection Select Date correction and press OK to validate 3 Change the postage date Today s date is printed by default To change the date press to access the Build Impression scre...

Page 51: ...Mode To print the new date impression 1 Press The system motors start running 2 Insert the envelope or a label into the mail path against the rear guide wall side to be printed facing upwards The Mai...

Page 52: ...your system to print a Postage Value Correction Meter Impression As mail requirements differ from day to day some of the Impression Options may not be necessary or their order may vary Begin by select...

Page 53: ...ion using the arrow keys and Then press to validate your selection 3 Enter the additional postage amount From the Home screen Begin to type in the amount keys 1 to 9 or dot The Amount entry screen is...

Page 54: ...Value Correction Impression 1 Press The system motors start running 2 Insert the envelope into the mail path against the rear guide wall with the side to be printed facing upwards The Mailing System...

Page 55: ...ion Statement of mailing See also How to Change a Meter Impression on page 30 Setting a Manifest Make sure you have completed the preparation steps mentioned in Preparing and Starting your Job Run on...

Page 56: ...to validate your selection 3 Enter the statement of mailing amount From the home screen Begin to type in the statement of mailing amount keys 1 to 9 or dot The Amount entry screen is displayed Type t...

Page 57: ...50 How to Print a Manifest Statement of Mailing To print the statement of mailing 1 Press The system motors start running 2 Insert the label sheet into the mail path against the rear guide wall side t...

Page 58: ...RECU Mode printing The instructions below outline the steps that you need to complete to set up your system to print a Received Meter Impression As mail requirements differ from day to day some of th...

Page 59: ...pression select the Type line press OK and then select Received from the Type of impression screen and press OK Additionally you can Activate or deactivate printing the date Activate or deactivate pri...

Page 60: ...ollow the procedure below after you have completed the steps in How to Set RECEIVED RECU Mode printing on page 54 How to Process Received Mail On the Received home screen 1 Press System motors start r...

Page 61: ...order to run your system in Seal Only Mode Seal Only Mode is used for Sealing envelopes that do not require a Meter Impression or already have Meter Impression Conveying mail for Batch Counting or sys...

Page 62: ...lecting a Meter Impression to gain access to the Impression Options that you may need to process your system in Seal Only Mode Make sure you have completed the preparation steps mentioned in Preparing...

Page 63: ...s OK To select an option in the screen Highlight the option using the arrow keys and Then press to validate your selection 3 Press or to return to the home screen You are now ready to process mail Pro...

Page 64: ...pe into the mail path against the rear guide wall facing upwards To seal the envelope first engage the flap into the moistener Do not try to moisten self adhesive envelopes 3 Processing Mail 59 Page 5...

Page 65: ...unt The list of accounts that are available is displayed 2 Select the account you want to use and press OK 3 Press to return to the home screen The current account number is displayed Using Barcode Sc...

Page 66: ...se all the rate parameters class destination format services in complete lists of options On the home screen press to select the default rate and refresh weight How to Select a Postage Rate To select...

Page 67: ...ist Selecting a Destination For Domestic Mail Classes you may be prompted to enter the destination postal or zone code Use the C key to delete the existing postal or zone code if any and enter the new...

Page 68: ...n page 156 Managing Permit Impressions on page 177 How to Select a Permit Impression To select a permit impression 1 As a user Press on the keyboard press OK and then select Permit The Select Permit I...

Page 69: ...in the table only apply to items processed with the same postage rate The Weighing mode icon on the screen indicates the weighing method selected and thus the source that provides the weight of the ma...

Page 70: ...into the mail path The Mailing System calculates the postage and prints the mail piece automatically You can leave all the mail pieces in a tray on the Weighing Platform the Mailing System will ask yo...

Page 71: ...he screen depend on the weighing devices that are connected to your Mailing System and on features that are activated 2 Select the weighing mode Entering Weight Manually You can enter the weight manua...

Page 72: ...t in _g and press OK to validate The home screen displays the Manual Weight Entry icon and the weight entered Configuring the Meter Impression Depending on the current Type of impression you can modif...

Page 73: ...ate of mailing is printed for the next day s mail pickup See How to Set the Automatic Date Advance Time on page 157 How to Change the Date To change the date that will be printed 1 Either Press and se...

Page 74: ...ression Press or 2 Select Imprint left or Imprint right option on the Build Impression screen and press OK The Select Slogan screen is displayed 3 Select the slogan in the list or select None for prin...

Page 75: ...opes with rounded edges 1 Impression printing offset How to Move the Meter Impression Print Offset To offset your Meter Impression 1 As a user Press and select the path System Settings Print Offset Th...

Page 76: ...ll your settings are stored in a single memory Just press the impression memory key instead of multiple keystrokes to select all the required elements See also To prepare impression memories as superv...

Page 77: ...able is equipped with a moistener you can seal the envelopes by sliding the flap under the moistener brush while feeding them into the base mail path Do not attempt to seal self adhesive envelopes Use...

Page 78: ...tch Counters Batch counters allow you to track and report pieces items and postage value since the last counter reset To produce reports associated to counters see Reports on page 99 How to Reset Batc...

Page 79: ...ighing 1 As a user Press and the path Piece Counting 2 Press OK 3 Place 10 items on the Weigh Platform and press OK 4 Put the complete stack of items on the Weigh Platform and press OK 5 The total num...

Page 80: ...n your Mailing System to allow postage operations 4 1 Overview 77 4 2 Managing Your Postage Funds 78 How to Check your Postage Funds 78 How to Add Postage Funds 79 4 3 Unlocking the PSD Postal Inspect...

Page 81: ......

Page 82: ...see Connection Settings on page 162 Managing Your Postage Funds When logging in as a User you can carry out the following postage funds operations Check the available postage funds in your Postage Me...

Page 83: ...the bottom of the home screen see Control Panel Features on page 14 You can also use the procedure below How to Check your Postage Funds To check available postage funds 1 Either Press and select the...

Page 84: ...Cancel a Postage Account PIN Code on page 146 How to Add Postage Funds To add funds to the Postage Meter 1 Either Press and select the path My Funds Press or 2 Select Add Funds 3 If the system asks fo...

Page 85: ...communication error the amount previously entered cannot be changed Check connection settings see Connection Settings on page 162 6 You can open the Funds Used Funds Available screen to check your acc...

Page 86: ...iling System time after Daylight Savings Time transitions the server connection synchronizes the Mailing System time and date How to Unlock the PSD To unlock the PSD and manually connect to the Postal...

Page 87: ......

Page 88: ...s 87 5 3 Guidelines to Setup an Account 88 How to Change a Shared PIN Code 89 5 4 Selecting an Account Mode 91 How to Display and Change the Account Mode 91 5 5 Managing Accounts 92 How to Create an A...

Page 89: ......

Page 90: ...for example associating accounts to departments in your organization Marketing Sales etc or to different companies if the Mailing System is shared When the Accounts Function is activated the currently...

Page 91: ...art a job run This allows you to protect the system and restrict the usage of your funds The different access control policies you can implement as the supervisor are No PIN code unlimited access Uniq...

Page 92: ...The table below summarizes the Account mode options available and the function of each option on the user and supervisor points of view Action required to access the system Function Account mode Unlim...

Page 93: ...System functions No Accounts Mode is the default mode of your Mailing System Activating No Accounts Follow the procedure How to Display and Change the Account Mode on page 91 and select the No Account...

Page 94: ...How to Display and Change the Account Mode on page 91 and select the No Accounts with Access Control mode 2 Enter the 4 digit shared PIN code the users will enter at log in No Accounts with Access Con...

Page 95: ...w the steps outlined in How to Display and Change the Account Mode on page 91 and select the Accounts Mode 2 Create accounts as indicated in How to Create an Account on page 94 When you activate the A...

Page 96: ...sor on page 134 Press and select the path Account Management Account Mode Selection The Account Mode Selection screen is displayed with the current Account Mode shown 2 Select another Account mode 3 P...

Page 97: ...ng information which is displayed on the Add account screen Account summary Description Format Account Item Number of the account Two accounts cannot have the same number An account number cannot be m...

Page 98: ...nting the current account list Account List Report on page 113 Account Management Follow the steps below to create modify activate deactivate or delete accounts You can also import a list of accounts...

Page 99: ...displayed 2 Select Add Account 3 Using the keypad Enter the Account Number and press OK Enter the Account Name and press OK Select the Account Status active or inactive and press OK The Account creat...

Page 100: ...nt list screen is displayed 2 Select the account or type the account number and press OK 3 Select Edit Modify The Edit Modify screen appears 4 Change each parameter using the keypad use key C to clear...

Page 101: ...K on the Account modification summary If an account is deactivated it is no longer visible to the operator Deleting Accounts You may need to delete an account How to Delete an Account To delete an Acc...

Page 102: ...nt List You can export an account list as a CSV file for use as back up or to modify it to create new accounts How to Export an Account List To export an account list on a USB memory key 1 As supervis...

Page 103: ...t before re importing it into the Mailing System See also Maximum number of accounts Account Information on page 92 How to Import Accounts To import accounts from a CSV file 1 As supervisor see How to...

Page 104: ...a Report as a User 104 How to Generate a Report as Supervisor 105 6 3 Processing Activity Data 106 6 4 Mail Processing Data 108 6 5 Postage Funds Data 111 6 6 Account Data 113 How to Generate the Acco...

Page 105: ......

Page 106: ...t two years from the date of installation List of Reports Output on L label or envelope S screen P USB printer M USB memory key Page Output Devices Report description Report name COUNTER DATA Batch Re...

Page 107: ...g Postage ACCOUNT DATA Single Ac count Re port on page 114 S Usage for a specific account selected in an account list for a selected period Single Account Multi Ac count Re port on page 115 PM Usage o...

Page 108: ...uration Report on page 119 L IP configuration settings IP Configuration Re port Proxy Configura tion Re port L Proxy configuration settings Proxy Configuration Report 6 Reports 103 Page 103 Jan 13 20...

Page 109: ...is displayed 3 Select the report type and press OK 4 Depending on the report type the system may ask for preferences such as Period of time targeted start date end date Desired account etc Select or t...

Page 110: ...To generate a Report 1 As supervisor see How to Log in as Supervisor on page 134 Press and select the path Reports 2 Resume with the steps outlined in How to Generate a Report as a User on page 104 6...

Page 111: ...in as a user You must be in Standard meter impression type to view the outgoing mail batch counter Output Screen USB printer Content Comments Fields Begin Date of last reset End Current date Period On...

Page 112: ...ype to view incoming mail batch counter Output Screen USB printer Content Comments Fields Begin Date of the last reset End Current date Period Number of items Incoming Mail After issuing reports like...

Page 113: ...n date and the End date of the report The default End date is then 31 days later You can specify another End date Default period Begin 1st day of the current month End Current day Output Screen USB pr...

Page 114: ...f the previous year End Current month Output Screen USB printer USB memory key Content Comments Fields On printed report only Meter Serial number For the period for each month presented in data collec...

Page 115: ...t Comments Fields For each permit impression including date only permit if present Permit name Permit mail piece total count Total weight Grand total mail piece count for all the permit mail 110 Page...

Page 116: ...ut On label Screen USB printer Content Comments Fields Printed report only Current date and time Printed report only PSD status Printed report only Meter Serial number Total postage printed by the sys...

Page 117: ...a supervisor Output Screen USB printer USB memory key Content Comments Fields Period Default period Begin Current date 6 months End Current date On printed report only Meter Serial number Represents...

Page 118: ...to be Accounts Output Printer USB memory key Content Data For each account Account number Account name Status How to Generate the Account List Report To generate the Account List Report 1 As superviso...

Page 119: ...account mode has to be Accounts You have to select an account in the list of accounts then the Begin date and the End date of the report Default period Begin 1st day of the current month End Current d...

Page 120: ...ts You have to specify the period for the report Begin and End dates Default period Begin 1st day of current month End Current date Output Screen USB printer USB memory key Content Comments Fields Per...

Page 121: ...Meter Impression default settings Default Slogan Default Postage Rate Date advance parameters Postage funds settings High Value Low Funds Connections settings System settings including for example MM...

Page 122: ...Key If you use screen to see this report Scroll the errors using the arrow keys and Press if you want to go back to the selection of the output Content Comments Fields Reference code of the base erro...

Page 123: ...l USB Key If you use screen to see this report Scroll the errors using the arrow keys and Press if you want to go back to the selection of the output Content Comments Fields Reference code of the mete...

Page 124: ...e mailing system must be connected to the network with a LAN Output The IP Configuration Report outputs are Label How to Generate a IP Configuration Report To generate a IP Configuration Report 1 See...

Page 125: ...e logged in as a supervisor Output The Proxy Configuration report output is Label How to Generate a Proxy Configuration Report To generate a Proxy Configuration Report 1 See Generating a Report on pag...

Page 126: ...your system s performance 7 1 E Services Overview 123 7 2 Connecting to E Services 124 How to Call E Services Manually as a User 124 How to Call E Services Manually as Supervisor 125 How to Test the...

Page 127: ......

Page 128: ...into other software programs for review and analysis Messages on Demand Neopost can send messages directly to your Mailing System console that will allow us to inform you if there is a problem with y...

Page 129: ...d on in sleep mode and connected to a network during the night to allow the connection to the E Services Server to occur automatically Manual Calls Manual calls allow you to connect to the E Services...

Page 130: ...blished call schedule is if it is requested by an authorized Neopost Service Technician Testing the Connection to E Services You may test the connection to the E Services server via the commands in th...

Page 131: ...134 Press and select the path E Services Ping server To test the server 1 As a user Press and select the path E Services Test server 2 Or as supervisor see How to Log in as Supervisor on page 134 Pre...

Page 132: ...loads are initiated after the end of each month Your system uploads basic statistic data for basic postal expense management reporting Enhanced reporting is optional See Activating New Options on page...

Page 133: ...n your Ink Management Service please contact our Customer Service Centre Rate Protection Rate Protection ensures that the latest Canada Post postal rates are installed on your Mailing System When Cana...

Page 134: ...de the number of Accounts available on your system at anytime using E Services To upgrade the number of Accounts on your system please contact our Customer Service Centre 7 myEquipment E Services 129...

Page 135: ......

Page 136: ...le Disable Sounds 138 How to Change the Default Sound Settings 138 8 5 Display Settings 139 How to Adjust the Display Contrast 139 How to Change the Display Contrast by Default 139 8 6 System Time out...

Page 137: ...ow to Change the Default Permit Impression 156 How to Change the Default Slogan 156 How to Set the Automatic Date Advance Time 157 How to Set the Default Printing Offset 158 8 10 Impression Memories 1...

Page 138: ...Alerts and Error Alerts Supervisor Settings Your Mailing System has one supervisor PIN code that allows you to configure the default settings and perform other functions such as managing accounts and...

Page 139: ...not possible while logged in as supervisor How to Log in as Supervisor To log in as Supervisor when you are already logged in as a user 1 As a user Press and select the path Supervisor The Login scree...

Page 140: ...u must exit the supervisor Mode before you can begin to print postage How to Exit the Supervisor Mode To exit the supervisor mode 1 As supervisor Press The system will go into Sleep mode and superviso...

Page 141: ...s a user Press and select the path User Preferences Language 2 Select the language you want to use 3 Press OK to validate This is a User Setting that will only be active as long as you are logged in a...

Page 142: ...see How to Log in as Supervisor on page 134 Press and select the path Default User Settings Default User Pref erences Language 2 Select the default language 3 Press OK to validate This setting will no...

Page 143: ...only be active as long as you are logged in as a User Once you log out the Default Sound Settings will be re activated Setting Default Sounds You can set the default sound state for user sessions How...

Page 144: ...logged in As a User once you log out the Default Display Setting will be reactivated Setting Default Display Contrast To change the Default Contrast Setting of your screen follow the instructions outl...

Page 145: ...Do not press OK if the screen contrast is completely light or dark Readjust the contrast so the screen is visible then press OK 140 Page 140 Jan 13 2017 10 32 8 Configuring your Mailing System...

Page 146: ...envelope to enter the mail path after pressing Once this time out is reached the feed rollers will stop Start The period of time the system waits for the next envelope to the mail path after printing...

Page 147: ...out using the keypad and press OK to display the next screen until the Summary screen is displayed Use the C key to clear old settings then enter a new value 3 Press OK to exit This is a User Setting...

Page 148: ...ify the length of each time out using the keypad and press OK to display the next screen until the Summary screen is displayed Use the C key to clear old settings then enter a new value 3 Press OK to...

Page 149: ...the Smart Start function 1 As supervisor see How to Log in as Supervisor on page 134 Press and select the path Default user settings System settings Smart start 2 Activate or deactivate Smart Start 14...

Page 150: ...an also warn you that the available funds remaining in your Postage Meter is getting low Low Funds Threshold This warning prevents you from running out of postage before or during a Job Run How to Set...

Page 151: ...your Mailing System to ask for a security PIN Code for your Accounts in order to start a job run This allows you to restrict the usage of your funds See Postage Funds Management on page 75 How to Set...

Page 152: ...e This setting defines both the Weighing Device and the Weighing Mode that are automatically activated by your system each time a User begins to set up a Job Run see Choosing a Weighing Mode on page 6...

Page 153: ...in as the Supervisor see How to Log in as Supervisor on page 134 then Press and select the path Default User Settings System Settings Auto Weight Detection ON 2 Select Auto Weight Detection ON to act...

Page 154: ...ing Platform as a user 1 As a user Press and select the path System Settings Zero Weigh Platform 2 Remove all items from the Weighing Platform 3 Press OK to set to zero the Weighing Platform 4 Press O...

Page 155: ...he Weighing Platform 1 As supervisor see How to Log in as Supervisor on page 134 Press and select the path System Settings Weighing Modes Tare Weigh Platform 2 Press OK to tare the Weighing Platform S...

Page 156: ...ing application mode or Deactivated to deactivate this mode 3 Click OK to validate your selection How to set the Shipping Application connection To set the shipping application connection 1 As supervi...

Page 157: ...he steps below Changing the GEO code modifies the weight values the Mailing System calculates Make sure you enter the correct GEO Code to ensure your weights are accurate How to Change the GEO Code To...

Page 158: ...Geodesic 8 Configuring your Mailing System 153 Page 153 Jan 13 2017 10 32...

Page 159: ...Geodesic codes 154 Page 154 Jan 13 2017 10 32 8 Configuring your Mailing System...

Page 160: ...gs that you can change as needed These settings include The Default Postage Rate The Default Permit Impression The Default Slogan When viewing lists that appear on your screen the check mark indicates...

Page 161: ...mpression in the list 3 Press OK to validate See also To change the current Permit Impression see How to Select a Permit Impression on page 63 To manage the Permit Impression see Managing Permit Impre...

Page 162: ...rs to Sunday 23 59 the system will print Monday s date on the envelopes after a confirmation message to the user How to Set the Automatic Date Advance Time To set the auto date advance time and days 1...

Page 163: ...nded edges You can increase the distance by about 5 mm 13 64 or 10 mm 25 64 How to Set the Default Printing Offset To change the default printing offset 1 As supervisor see How to Log in as Supervisor...

Page 164: ...fied by a name and a number The system displays on the home screen the name of the current Impression Memory Standard Impression Memory The table below gives the content of a Standard impression memor...

Page 165: ...of parameters if any 7 Repeat the previous step until the system displays the name of the new impression memory in the list 8 You can modify any option by using the Edit Del function see How to Edit...

Page 166: ...as Supervisor on page 134 Press and select the path Impression memory 2 Select an impression memory from the list of saved impression memories 3 Press OK to validate 4 Select the menu path Delete 5 P...

Page 167: ...he LAN to the base see Connection Diagram on page 18 How to Set the Postage E Services Connection To set the Postage E Services connection 1 As supervisor see How to Log in as Supervisor on page 134 P...

Page 168: ...n as Supervisor on page 134 Press and select the path Communication Settings LAN settings The LAN configuration menu is displayed 2 Select Auto to automatically configure the LAN recommended Otherwise...

Page 169: ...o check the time and date make sure the connection to the Postal Server is available See How to Set the Postage E Services Connection on page 162 How to Check Adjust the System Time and Date To check...

Page 170: ...ges as Supervisor 169 9 3 Managing Options 170 How to Display the Options 170 How to Load New Options 171 9 4 Managing Slogans 172 How to Display the List of Slogans 172 How to Modify or Delete a Slog...

Page 171: ......

Page 172: ...ustom Slogans To update your Mailing System s operating system see myEquipment E Services on page 121 The operations above are available through the supervisor menu Options and Updates How to Access t...

Page 173: ...s as a User 1 As a user Press and select the path Mailbox The Mailbox screen is displayed 2 Select the message to read and press OK 3 Select Delete message to erase the message after you have read it...

Page 174: ...d press OK 3 Select Delete to erase the message How to Delete Messages as Supervisor 1 As supervisor see How to Log in as Supervisor on page 134 Press and select the path Mailbox The Mailbox screen is...

Page 175: ...s you can add to your Mailing System please contact our Customer Service Centre or your authorized Neopost Dealer How to Display the Options To display the option list 1 As supervisor see How to Log i...

Page 176: ...d New Options To activate an option that is ready for downloading on the E Services server 1 Check that your Mailing System is connected to a network see Connections on page 17 and that the connection...

Page 177: ...See How to Load New Options on page 171 Displaying the List of Slogans The list of slogans displays all slogans that are installed in your Mailing System and indicates with a check mark the active sl...

Page 178: ...lect the slogan and select Edit Del The Slogan setting menu is displayed To change the name of the slogan 1 Select Edit 2 Change the slogan name using the keypad and press OK The system updates the sl...

Page 179: ...isplay the list of slogans see How to Display the List of Slogans on page 172 2 Select Check for updates and press OK The Mailing System connects to the E Services server and downloads available sloga...

Page 180: ...e Rate File List displays all Postage Rate Files that are currently installed on your Mailing System Any Rate File appearing with a check mark is the active Rate File that contains the Postage Rates y...

Page 181: ...to Download a New Rate File To download a new Rate File 1 Display the Rate File List see How to Check your Rate File Updates on page 175 above 2 Select Check for updates and press OK The Mailing Syst...

Page 182: ...t The Permit Impressions List displays all Permit Impressions that are currently installed on your Mailing System Any Permit Impression appearing with a check mark is your Default Permit Impression Ho...

Page 183: ...the memory device to an USB port of the system on your left hand side at the rear of the base see Connectors on page 17 3 Press OK The USB memory key content is displayed 4 Select a Permit Impression...

Page 184: ...e Print Heads Automatically as a User 185 How to Clean the Print Heads Automatically as Supervisor 186 How to Remove the Ink Cartridge 186 How to Clean the Print Heads Manually 187 How to Change the I...

Page 185: ......

Page 186: ...ds manually if the automatic cleaning is not sufficient The ink cartridge contains two print heads that must be aligned if lines appear offset in the impression If you observe poor print quality strea...

Page 187: ...the Best before date on the cartridge box The warranty on the Cartridge has expired once the best before date is reached How to Display Ink Level and Cartridge Data as a User To display the ink cartr...

Page 188: ...evel and the Cartridge Data 1 As supervisor see How to Log in as Supervisor on page 134 Press and select the path Maintenance Cartridge Ink Cartridge Information The Ink Cartridge Information screen i...

Page 189: ...artridge change How to Align the Print Heads To align the print heads 1 As supervisor see How to Log in as Supervisor on page 134 Press and select the path Maintenance Ink Cartridge Cartridge Alignmen...

Page 190: ...ed 6 Press to exit Cleaning the Print Heads If your Meter Impressions do not look sharp and clear clean the Print head to restore your print quality How to Clean the Print Heads Automatically as a Use...

Page 191: ...ollow the procedure below How to Remove the Ink Cartridge 1 As supervisor see How to Log in as Supervisor on page 134 Press and select the path Maintenance Ink Cartridge Remove Cartridge 2 Open the to...

Page 192: ...1 Open the top cover 2 Remove the ink cartridge see How to Change the Ink Cartridge on page 188 3 Clean the heads with a soft damp cloth 4 Put the cartridge back in place Close the top cover Changing...

Page 193: ...replacement position Keep fingers away from the ink cartridge while it is moving to the replacement position 2 Press down on the indent on top of the ink cartridge to disengage it 3 Lift out the old...

Page 194: ...ink cartridge The caps are removed 5 Remove the protective strips from the new ink cartridge 6 Insert the new ink cartridge and then press it forward until you hear the click 10 Maintaining your Maili...

Page 195: ...7 Close the cover The print head alignment process will start automatically 190 Page 190 Jan 13 2017 10 32 10 Maintaining your Mailing System...

Page 196: ...ystem is out of water the mailing process can continue but the envelopes are not sealed properly How to Fill the Moistener To add water to the moistener 1 Remove the moistener from the table 2 Fill th...

Page 197: ...er MAKE SUREYOUR SYSTEM IS DISCONNECTED FROM POWER SOURCE BEFORE CLEANING Cleaning the Brushes and Sponge Moistener To clean the brushes and sponge of the feed table moistener 1 Remove the moistener a...

Page 198: ...sensitive devices successively covered by the envelopes during their travel along the mail path Cleaning the Mail Path Sensors To clean the mail path sensors 1 Use a damp cloth or 70 alcohol on a cot...

Page 199: ...se from service Prepares the base for removal by saving data on USB key 3 Withdraw a Meter Remove Postage Meter from service 4 Update Registration This procedure is used if you have changed your posta...

Page 200: ...installation process and return to the supervisor main menu Additional information After installing your Mailing System you will want to add funds to the Postage Meter so you can begin to process mai...

Page 201: ...2 Press OK 3 Select Update registration 4 Press Continue twice to start the Update Registration Process A message Transaction completed is displayed 5 Press OK twice 6 Enter the Geocode Please refer t...

Page 202: ...9 How to Clear Mail Jammed in the Base 199 11 2 Weighing Problems 200 11 3 Diagnostics and System Data 201 How to Access Diagnostic Data 202 How to Display Software Data 202 How to Display Hardware Da...

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Page 204: ...Mail Specifica tions on page 207 Mailpiece is too thick Mail size is incorrect How to Clear Mail Jammed in the Base 1 Pull the release handle located underneath the base to lower the transport belts...

Page 205: ...hing is touching or laying on the Weighing Platform See the weighing platform zeroing procedures in Weighing Settings on page 147 The Weighing Platform zero is not correct 1 Press OK to clear the erro...

Page 206: ...agnostics As Supervisor you can gain access to all the diagnostic data listed below Comments Diagnostic No Sends a message to a server if connected to check the line Ping Server 1 Reports the status 0...

Page 207: ...o The Software Data Postage Meter Loader OS PACK XNDF DATA DELTA language variant The Hardware system Data P N of the base and the Postage Meter The list of the events occurred in the system Base even...

Page 208: ...s 1 As supervisor see How to Log in as Supervisor on page 134 Press and select the path Maintenance System info Event list 2 Select the Base events list or the Meter events list or Server connection h...

Page 209: ...To display the counter data 1 As supervisor see How to Log in as Supervisor on page 134 Press and select the path Maintenance System info Counters 2 The system displays the counter data 204 Page 204 J...

Page 210: ...ains the main specifications of your Mailing System 12 1 Mail Specifications 207 12 2 Recommended Operating Conditions 210 12 3 Technical Specifications 211 12 4 Operating Specifications 212 205 Page...

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Page 212: ...cations 12 1 Envelope Dimensions Your Mailing System can handle the envelope flap sizes as illustrated below note the illustration is not to scale Dimensions in mm 207 Page 207 Jan 13 2017 10 32 12 Sp...

Page 213: ...Dimensions in inches Envelope Weight 3 g 0 1 oz Min 907 g 2 lbs Max 208 Page 208 Jan 13 2017 10 32 12 Specifications...

Page 214: ...EnvelopeThickness 0 2 mm 1 64 Min 10 mm 25 64 Max 12 Specifications 209 Page 209 Jan 13 2017 10 32...

Page 215: ...erated in the following conditions Ambient temperature 10 C 40 C 50 F 104 F Temperature range 80 max without condensation Relative humidity Weighing accuracy To obtain the best weighing results use a...

Page 216: ...188 mm x 218 mm x 99 mm 7 13 32 x 8 37 64 x 3 57 64 Feed Table 152 mm x 278 mm x 118 mm 6 x 11 x 4 41 64 Weight Base 10 6 kg 23 lb 6 oz Feed table 0 4 kg 0 88 lb Power Frequency 60 Hz Max current rat...

Page 217: ...mm 13 Max Width 254 mm 10 Sealing max Thickness 9 6 mm 3 8 Flap max Height 76 mm 3 Min Thickness 0 2 mm 1 64 Max Thickness 10 mm 25 64 Accounts The number of accounts is set to 30 by default and can...

Page 218: ...r 24 53 73 107 Counter 24 31 101 106 COUNTER 101 Cover 12 201 credit 79 D date 14 24 53 67 106 107 108 109 111 112 114 115 128 155 175 182 213 Date 14 106 107 117 118 Date advance 24 116 Date Advance...

Page 219: ...5 86 87 89 133 PIN Code 27 86 platform 141 200 Platform 200 postage amount 14 24 61 Postage amount 4 24 postage rates 3 124 Postage Rates 155 167 175 Postage Value Correction 24 47 Postal Security Dev...

Page 220: ...0 53 63 Type of impression 24 47 50 53 67 68 Type of Impression 56 W weighing mode 15 65 147 148 Weighing mode 64 Weighing Mode 14 15 23 36 65 141 147 weighing platform 143 147 200 Weighing platform 1...

Page 221: ...A0079312 B 10 01 2020...

Page 222: ...A0079312 B 10 01 2020...

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