QOLSYS IQ4 Hub Installation Manual Download

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TROUBLESHOOTING

ABOUT

QOLSYS CONFIDENTIAL AND PROPRIETARY

PAGE

155

197

Item

Battery

Battery Status: Disconnected, Charging, Full

Battery Level: Displayed in %

Software

Software Version: Current Software Version
Build Number:

LInux Version:
Android Version:

Hardware

Hardware Version:
Manufacturer: Qolsys Inc. San Jose, CA
PCA Serial #:
Part #:
System Configuration:

System Serial #:
RF PIC Version:
EEPROM Format Version:

Patches

Patch Description: Details of all previous patches applied

Last Upgrade Date:

Panel

MAC Address:

Panel Up Time:

Cellular

Carrier: Current Carrier
Cellular Connection: no signal, registered etc.
Cellular Signal Strength: x/5 bars, (xx/xx) internal
IMEI: Alarm.com radio number

IMSI: Carrier Sim Information
ICCID: Carrier Sim Information
Baseband Version:
Configuration Version:

Description

Summary of Contents for IQ4 Hub

Page 1: ...The IQ4 Hub is an All In One 7 17 8cm touchscreen providing full security and smart home functionality in an easy to use interface INSTALLATION MANUAL IQ4 Hub Software Version 4 3 0 HUB HUB...

Page 2: ...s specifically dedicated to those menus features and systems accessible solely to those with the proper installation code Features accessible to users and installers alike are outlined in the IQ4 Hub...

Page 3: ...Bluetooth Devices 108 Add Phone 109 Edit Device 110 Delete Device 111 Remove All Devices 112 Settings SYSTEM TESTS 114 System Tests 116 Wi Fi Test 117 Sensor Test 120 Cellular Test 121 Z Wave Test 122...

Page 4: ...week The test shall be performed also with primary DC power de energized For recommended smoke detectors maintenance instructions refer to user manual associated with compatible Qolsys model QS5110 8...

Page 5: ...HUB PANEL OVERVIEW EXTERIOR FRONT QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 5 197 User Interface Page Indicator Speaker Siren...

Page 6: ...shall be used Single double or triple gang box compatible QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 6 197 Locking Screw w Retention Spring For UL2610 and EN Grade 2 applications this screw shall be...

Page 7: ...rranty CAUTION QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 7 197 Legacy Security RF Radio 319 5 MHz 345 MHz or 433 MHz For CE use SRF433 only Not approved for EN Grade 2 applications Barrel Jack Power...

Page 8: ...INSTALLING THE PANEL...

Page 9: ...d EN Grade 2 installations WALL MOUNT Connect the power supply to the barrel jack on the back of the panel 1 Latch the top of the IQ4 Hub onto the SmartMount backplate 2 Swing the panel down towards t...

Page 10: ...Be sure that the power wire is routed out the middle of the table stand using the provided slot QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 10 197 TABLE STAND OPTIONAL 1 1 With a small phillips screw...

Page 11: ...ll not be smaller than 22 AWG 0 33mm2 7v DC power supply output shall not exceed 15VA 15W under any conditions NOTES WARNING Use 7v DC Power Supply ONLY 7v DC IN BARREL JACK BARREL JACK FOR USE WITH S...

Page 12: ...using the provided cable the striped wire is Note Power supply shall be located within same room as control unit Note This unit must be powered by a 24 hour 120 V 60 Hz or 230 240 VAC 50 Hz circuit a...

Page 13: ...USER INTERFACE...

Page 14: ...The header shows the date time today s weather message center and the Settings tray The Primary interface shows arming options and sensor status partition select The footer shows panic options and add...

Page 15: ...t info alerts video tutorials and FAQ s USER INTERFACE QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 15 197 This is where you will find the Security Provider s Contact Information This is where you will...

Page 16: ...Bluetooth cellular status as well as volume control brightness a lock screen icon and other quick settings Swipe down for access FIND IT When partitions are DISABLED a Status icon resides in the uppe...

Page 17: ...PROGRAMMING...

Page 18: ...e panel This prevents unauthorized access to the panel and or one partition from accessing another as well as managing permissions to Advanced Settings Screen lock may also be turned off if desired ev...

Page 19: ...le between Fahrenheit and Celsius Status View the Current Status of security sensors Zone Name Status Open Close Active Idle Tamper Failure Battery and sensor History Also view Alarms and History for...

Page 20: ...l Turns light on between 5pm and 7am for 15 mins when Doorbell is activated must have a sensor with the default quick name Doorbell added in the panel Activity Monitor Activity Monitor allows access t...

Page 21: ...n the Settings tray at the top of the screen select Settings and then Advanced Settings Enter your dealer installer or master code The code used to enter Advanced Settings determines the level of acce...

Page 22: ...step programming tool that makes the already fast and intuitive installation process even easier ensuring every install is consistent and follows best practices SETUP WIZARD Launch Wizard Selecting L...

Page 23: ...AGE OF 23 197 Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 LAUNCH WIZARD SETUP WIZARD LAUNCH WIZARD Launch Wizard Selecting Launch Wizard will initiate the Easy Setup Wizard b...

Page 24: ...ecurity Sensor Setup Format Advanced Determines whether the Security page of the Setup Wizard shows Advanced Sensor pairing PRO or Simple Sensor pairing DIY Z Wave Enabled Show the option to include a...

Page 25: ...in the Setup Wizard Dealer Enabled Show the option to add and edit Dealer Contact Info in the Setup Wizard IQ Remote Enabled Show the option to pair IQ Remotes in the Setup Wizard Sensor Signal Test...

Page 26: ...r Contact info is not previously filled out or pushed from Alarm com a pop up is generated when accessing the Installation icon requiring that dealer contact information to be entered This information...

Page 27: ...PROGRAMMING QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 27 197 Swipe down for access INSTALLATION SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 FIND IT INSTALLATION...

Page 28: ...seconds after power restoration Loss of Supervisory Signals for Emergency Sensors 4 Select the length in hours 4 12 24 before reporting a loss of supervision on life safety devices NOTE For UL cUL Res...

Page 29: ...PowerG security devices NOTE For UL cUL Resi Fire and UL Commercial Burg UL2610 the wireless supervision window for Non Emergency sensors all intrusion sensors shall be set to 4h For EN Grade 2 the su...

Page 30: ...e 2 Disabled The setting enables EN Grade 2 compliance on the Panel When Enabled the following behaviors and or settings are changed automatically Entry Procedure EU follows entry procedures and alarm...

Page 31: ...D Indicator Enabled Manually Enable Disable the LED Status Light on the panel NOTE This setting will automatically be set to Disabled when EN Grade 2 is Enabled Power Off Indicator Disabled When Enabl...

Page 32: ...ed on install region and Z Wave hardware installed in the panel or manually choose between United States European Union Australia New Zealand Hong Kong Malaysia India Israel Russia China Japan or Kore...

Page 33: ...u want the Home Control Page to appear as part of primary user interface on the panel NOTE Before the Home Control Page can be enabled there must be at least two 2 different types of automation device...

Page 34: ...ir IQ WiFi Unpair the Panel from an IQ WiFi or IQ WiFi 6 network and delete all the IQ WiFi data from the Panel PowerG RF Jam Detection Disabled When enabled the system can detect when an unusual amou...

Page 35: ...ss to the Security Sensor icon including Auto Learn Sensor Add Sensor Edit Sensor Delete Sensor Sensor Status Sensor Group Open Close Reports Allowed For Auto Learn Enabled Rather than sending a tampe...

Page 36: ...se which type of Zigbee network you d like to use Options are Home Automation and Security or Smart Energy NOTE This setting only appears when a Zigbee daughter card is installed in the Panel When pai...

Page 37: ...reviously included devices Zigbee Reset Deletes all Zigbee sensors and resets the Zigbee Network Master Reset Restores panel to factory settings and erases all content Data Recycle This feature erases...

Page 38: ...is information is used to troubleshoot bugs and diagnose panel problems The panel will upload any logs saved in its memory Auto Upload Logs Disabled Automatically upload the system s log to the server...

Page 39: ...ed Siren Annunciation Disabled Panel siren pauses periodically to announce which locations have triggered the alarm NOTE for UL cUL this feature is not allowed for Fire CO Burglar Alarm Fire Verificat...

Page 40: ...N Grade 2 30 Amount of time in seconds before panel will attempt call to central station after an alarm event is triggered When SIA Limits enabled 15 to 45 seconds When SIA Limits disabled 0 to 254 se...

Page 41: ...is enabled and the system is armed supervisory failures for non emergency sensors are treated the same as a tamper and cause an alarm to be generated PowerG Smoke Detector Siren Fire Alarms Only When...

Page 42: ...Shutdown Enabled Determines whether the panel allows the same sensor to trip the alarm more than once during the same arming period When Enabled the sensor will trip according the to the Swinger Shut...

Page 43: ...ill be un bypassed and re included in the protected area Refuse Arming When Battery Low Disabled Will not allow panel to arm if battery is low below 8 NOTE This option shall be enabled for EN Grade 2...

Page 44: ...a Keyfob will not be able to disarm the panel Engineer s Reset Disabled If a confirmed alarm occurs on a burglary zone the system is locked out after disarming until a 5 digit reset code provided by...

Page 45: ...t delay should not exceed 60s For EN Grade 2 the maximum exit delay should not exceed 30s Long Entry Delay 100 Secs A second separate entry delay that can be used on a sensor needing more time when tr...

Page 46: ...Protocol Info Application Info Supported Command Classes Z WAVE DEVICE LIST FIND IT Z WAVE DEVICE LIST This page only available through the Dealer Code Swipe down for access SETTINGS ADVANCED SETTING...

Page 47: ...eos and door bell volume through individual sliders Edit Chimes n a Allows you to select from various chimes for each individual device Voice Settings Voices Enabled This is a global setting for Senso...

Page 48: ...oices on enabled or off disabled for Z Wave devices being controlled remotely via Alarm com Chime Settings All Chimes Enabled This is a global setting for Sensors Panel messages and Activity Monitorin...

Page 49: ...sensor is tampered Chime type and frequency are set below By default these sounds are disabled Panel Tamper Beeps Disabled Panel sounds when tampered or opened Chime type and frequency are set below B...

Page 50: ...d in all partitions Global Auxiliary Sirens Disabled Auxiliary alarm will sound in all partitions Global Chimes and Voices Disabled Chimes and voices will play in all partitions All Sounds in Partitio...

Page 51: ...learned into them SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 PARTITIONS Info View Users and Sensors associated with each partition Edit Rename a partition that suits its location or area being pr...

Page 52: ...com account activated but that need to manage Z Wave devices locally in a vacant home mode SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 LOCAL AUTOMATION This page only available through the Dealer...

Page 53: ...AND PROPRIETARY PAGE OF 53 197 DEVICES FIND IT DEVICES Unsupported Z Wave Devices icon only available through the Dealer Code Swipe down for access INSTALLATION SETTINGS ADVANCED SETTINGS ENTER CODE 1...

Page 54: ...SECURITY SENSORS...

Page 55: ...n realtime Sensor Group Quick reference to all sensor groups and their actions Security Sensors Add edit or delete up to 128 security RF or life safety devices SECURITY SENSORS FIND IT SECURITY SENSOR...

Page 56: ...complete and move to the next sensor QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 56 197 NOTE When enrolling an S Line sensor the panel will auto detect that it s encrypted and change the Source field...

Page 57: ...o save the information and complete the process 7 Choose Sensor Name from the list or create a Custom Name using the built in keyboard with Custom Text to Speech 8 Choose Chime Type from list 6 Indica...

Page 58: ...a sensor to a specific partition This will allow independent control and arming of that partition without disrupting the main panel s master partition You may create and use up to 4 partitions SECURI...

Page 59: ...r Temperature Heat Water Shock Sensor Freeze Tilt Door Bell Smoke M Door Window M Occupancy Sensor Siren High Temperature SECURITY SENSORS SENSOR TYPE Note for UL cUL only UL cUL listed devices shall...

Page 60: ...tied directly to your Sensor Type displaying only what s relevant Touch the Sensor Group drop down to change A full list of Sensor Groups and descriptions can be found under Sensor Groups listed in t...

Page 61: ...319 and SRF345 are not for UKCA or CE EN Grade 2 Installations SENSOR GROUPS GROUP NAME SUPERVISED SCENARIO 10 Entry Exit Normal Delay Y Gives a period of time to exit the home or to disarm the panel...

Page 62: ...ation and triggers an alarm when Activity Monitoring is active regardless of panel status 9 Delayed Reporting Safety Sensor Y This sensor reports to the central station and triggers an alarm when Acti...

Page 63: ...y Delay Motion Y Active in both Stay Away modes Triggers an entry delay when motion is detected Does not trip if an entry exit sensor is tripped first 20 Away Delay Motion Y Active when armed to Away...

Page 64: ...delay rules and is always instant 45 Away Stay Instant Interior Motion Y Active in both Stay Away modes Trips instantly when motion is detected Does not follow entry exit delay rules and is always in...

Page 65: ...anic 4 Fixed Auxiliary Y Installed in a fixed location such as night stand the button s is are programmed to trigger an Auxiliary panic NOTE Medical functionality has not been evaluated for UL cUL UKC...

Page 66: ...cUL UKCA or CE EN Grade 2 345 MHz Keyfobs will follow the IQ Panel s Keyfob programming and functionality KEYPAD GROUP NAME SUPERVISED SCENARIO 0 Fixed Intrusion Y Installed in a fixed location the ke...

Page 67: ...ed to trigger a silent Auxiliary panic NOTE Medical functionality has not been evaluated for UL cUL UKCA or CE EN Grade 2 6 Mobile Auxiliary N Keypad can be mobile and is programmed to trigger an Auxi...

Page 68: ...Fixed Silent Auxiliary Y Installed in a fixed location such as night stand the button s is are programmed to trigger a silent Auxiliary panic NOTE Medical functionality has not been evaluated for UL...

Page 69: ...ROPRIETARY PAGE OF 69 197 SMOKE M GROUP NAME SUPERVISED SCENARIO 26 Smoke Heat Y Triggers an alarm when sensor detects smoke or a rapid rise of heat Use ONLY with Qolsys multi sensor smoke QS5110 840...

Page 70: ...Y Triggers alarm after long delay expires Arms with both Stay and Away 25 Garage Tilt Safety Tilt Y This sensor group does not report or trigger an alarm This is a chime only sensor when Activity Moni...

Page 71: ...additional options under Sensor Sub Type For IQ TempH20 QS5500 PO1 the IQ Flood QS5516 840 QS5536 840 select IQ Flood for all others select Other Flood Please note When selecting Shock you will see tw...

Page 72: ...52 Freeze the Low threshold setting is set to 40 F 4 C by default The Low threshold can be customized between 22 F and 158 F 40 C and 85 C HIGH TEMPERATURE GROUP NAME SUPERVISED SCENARIO 53 Temp Repor...

Page 73: ...eat to automate lights cameras and notifications etc SIREN GROUP NAME SUPERVISED SCENARIO 33 Siren Y Used for supervising Z Wave sirens for wireless connectivity Reports to the central station 25 Loca...

Page 74: ...eturning before sounding the alarm This can be a separate delay from the normal delay 13 Instant Perimeter D W Y Door or window that triggers alarm instantly when system is armed 14 Instant Interior D...

Page 75: ...Safety Sensor Y This sensor reports to the central station and triggers an alarm when Activity Monitoring is active regardless of panel status 9 Delayed Reporting Safety Sensor Y This sensor reports...

Page 76: ...PAGE OF 76 197 TEMPERATURE GROUP NAME SUPERVISED SCENARIO 51 Temp Non Reporting Y Only for use with the PowerG Temp Sensor PGx905 This sensor group does not report to the Central Station Allows for a...

Page 77: ...ORS When you select the sensor name field you can choose from a variety of preset sensor names by scrolling up and down or create a custom description QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 77 19...

Page 78: ...nsor name the keyboard will appear Type in the desired name up to 56 characters and click Done The name will appear in the field below Sensor Name QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 78 197 SE...

Page 79: ...ensor you can program each sensor to have a unique chime or even turn chiming off for that individual sensor To customize your chime for a particular sensor touch the Chime Type drop down and choose f...

Page 80: ...lted to On For most other sensors the default is Off Touch the drop down menu to change Choose individually which sensors should have voice prompts ON or OFF NOTE Activity Monitoring Sensors will also...

Page 81: ...OF 81 197 SOURCE SECURITY SENSORS NOTE PowerG modem radio cards are used also in UL ULC listed Commercial burglary applications SRF319 SRF433 DSC Protocol PowerG modem Zigbee and SRF345 radio cards a...

Page 82: ...Sensor Edit sensors after they have already been learned in All fields can be edited with the exception of the DL or Sensor ID QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 82 197 SECURITY SENSORS FIND...

Page 83: ...formation QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 83 197 SECURITY SENSORS FIND IT DELETE SENSOR Swipe down for access INSTALLATION SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 DEVICES DELETE SE...

Page 84: ...197 SECURITY SENSORS FIND IT SENSOR STATUS Swipe down for access INSTALLATION SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 DEVICES SENSOR STATUS This page also allows you to quickly review program...

Page 85: ...l Sensor Group gives you digital access to view each possible sensor group and its behaviors directly on the panel QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 85 197 SECURITY SENSORS FIND IT SENSOR GR...

Page 86: ...WI FI DEVICES...

Page 87: ...the panel as well as configure the Qolsys Access point WI FI DEVICES WI FI DEVICES FIND IT Swipe down for access INSTALLATION SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 DEVICES IQ Remote Devices...

Page 88: ...WI FI DEVICES QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 88 197 WI FI DEVICES FIND IT IQ WiFi Connect to and Manage IQ WiFi and IQ WiFi 6 routers...

Page 89: ...DEVICES To connect to a Wi Fi network follow the steps below Touch Advanced Settings Installer Code Then touch Wi Fi Available networks appear in a list Touch the desired network and use the keyboard...

Page 90: ...other devices will use to connect to DHCP IP Range Modify the DHCP IP Range for the access point Default is 50 Change Password Change the password of the SSID to one of your choosing Activate WPS Con...

Page 91: ...and connected duration of each Wi Fi client connected to the panel s built in router Select Actions to then remove a device that has been associated with the panel You must remove saved network infor...

Page 92: ...ir on the IQ Remote to begin during this process the remote will also download and update to the current software version and reboot 4 The remote device will pair to the panel and will show that it is...

Page 93: ...CED SETTINGS ENTER CODE 1111 2222 WI FI DEVICES DEVICES 3RD PARTY CONNECTIONS Check the Control4 box to enable 3rd Party Connections This will cause the panel to reboot in order to apply the change On...

Page 94: ...for access INSTALLATION SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 WI FI DEVICES DEVICES IQ WIFI Manage the SSID Password Guest Network Security Reconnect IQ WiFi Profile Dashboard and more on t...

Page 95: ...Z WAVE DEVICES...

Page 96: ...to exclude and re include all of the nodes in the network If this controller is being used as a secondary controller in the network use this procedure to reset this controller only in the event that t...

Page 97: ...7pm and off at 6am Evening Turns light on at 7pm and off at 11pm Front Door Turns light on for 15mins when Front Door opens must have a sensor with the default quick name Front Door added in the pane...

Page 98: ...Touch Clear Device Panel will start sending a Clear signal Press Pair or Learn button on device NOTE Each Z Wave device is different and not all devices have a hard button to pair or learn Refer to y...

Page 99: ...uctions on how to Exclude a Z Wave device Only allows a Node ID to be deleted if it has failed and is no longer communicating Touch Delete Failed Device From Panel Check the boxes next to the device s...

Page 100: ...is function will remove all Z Wave devices from the network Are you sure you want to continue If this controller is the primary controller for your network resetting it will result in the nodes in you...

Page 101: ...uching View Manually change Z Wave associations for specific devices 2 Select Edit 3 Check the boxes next to each device that you would like to associate with Then select Save Note The IQ4 Hub support...

Page 102: ...ce Remove All Devices View Edit Associations Z WAVE DEVICES Z Wave Settings allow an installer to set a maximum number of Z Wave devices allowed on the IQ4 Hub in all categories and to control other Z...

Page 103: ...ardware installed in the panel or manually choose between United States European Union Australia New Zealand Hong Kong Malaysia India Israel Russia China Japan or Korea Advanced Z Wave Settings Disabl...

Page 104: ...device name by touching and making the appropriate selections 6 Click Add to save the information and complete the process Adjustments can be made later from Edit Device icon 5 Select Automation to en...

Page 105: ...he inclusion process with the panel and run in the back ground Included When a device has completed the inclusion process it will then show as included in the provisioning list and at that point the p...

Page 106: ...BLUETOOTH DEVICES...

Page 107: ...ettings and change Bluetooth disarm timeout 1 5 10 20 30mins Bluetooth Devices Add Edit Delete and Configure a Bluetooth Device Bluetooth disarm supported via a mobile device QOLSYS CONFIDENTIAL AND P...

Page 108: ...t device from the list on the panel and ensure the pairing code matches that on your mobile device 6 Your mobile device will now show under the Paired Devices list on the panel NOTE Your phone may sho...

Page 109: ...the device you would like to edit 2 Select whether or not you would like to allow a device to disarm the panel when in proximity 3 Select which Partition you would like the device to disarm Note This...

Page 110: ...OLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 110 197 DELETE DEVICE 1 Select the check box next to the device you would like to delete 3 Select OK to confirm and delete the device 2 Select Delete at the...

Page 111: ...ICES QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 111 197 REMOVE ALL DEVICES To delete and remove all enrolled Bluetooth devices at once select Remove All Devices Next select OK to confirm you would li...

Page 112: ...r disable the Bluetooth radio BLUETOOTH DISARM TIMEOUT Change the time in which the panel must wait after it s been armed to away before it allows a Bluetooth device to disarm it Default 10 min BLUETO...

Page 113: ...SYSTEM TESTS...

Page 114: ...many different tests you can perform to ensure the system is working properly QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 114 197 SYSTEM TESTS FIND IT SYSTEM TESTS Swipe down for access SETTINGS ADVAN...

Page 115: ...larm com SYSTEM TESTS FIND IT SYSTEM TESTS Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 Zigbee Test See the last signal strength average signal strength and battery voltage on...

Page 116: ...ons on connecting to Wi Fi To perform a Wi Fi Test touch the Run button NOTE If test fails please check your Wi Fi settings QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 116 197 A successful test will r...

Page 117: ...e panel along with the average dBm level the last event s dBm level and how many packets were received from the sensor Select the graph icon to the right of each sensor to view an individual sensor s...

Page 118: ...represents the dBm threshold at which the panel can no longer sense signals from sensors SENSOR TEST FIND IT SYSTEM TESTS Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 SENSOR T...

Page 119: ...ilures could occur This line dynamically adjusts to 12 dBm above the ambient RF noise floor in the environment The RED line represents a dBm level where signal strength is Critical and RF failures are...

Page 120: ...running this test Cell signal strength is only available after the test has been ran successfully To begin the test press Start and watch for the results on the screen QOLSYS CONFIDENTIAL AND PROPRIE...

Page 121: ...fails relocate device change batteries and or rediscover network To perform a Z Wave Test touch the Run button A successful test will result in a Pass and a time stamp QOLSYS CONFIDENTIAL AND PROPRIET...

Page 122: ...leading back to the panel NOTE If a test fails relocate device change batteries and or rediscover network Select a single device or all and then select Rediscover A result including a time stamp will...

Page 123: ...ee means more possible routes back to the controller QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 123 197 Touch View next to any device and a pop up will appear listing it s Neighbor Nodes Z WAVE TESTS...

Page 124: ...ommands as a whole or from an individual device A well designed network should have at least a 98 acknowledgment vs failed rate QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 124 197 Z WAVE TESTS FIND IT...

Page 125: ...ible to transmit data because Z Wave network is busy jammed Command failed to execute Network failed Not possible to transmit data because Z Wave network is busy jammed Command failed to execute Netwo...

Page 126: ...own working route Use the Key chart to decipher which devices are repeating nodes have a strong or weaker signal or perhaps need to be moved to another location Z WAVE TESTS FIND IT Z WAVE DIAGNOSTICS...

Page 127: ...E TESTS SYSTEM TESTS Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 ADVANCED Z WAVE DIAGNOSTICS Last Working Route Shows the last working route for a specific node on the networ...

Page 128: ...image QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 128 197 POWER G TEST FIND IT POWERG TEST SYSTEM TESTS Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 STRENGTH can be Strong Goo...

Page 129: ...ngth over time and graphs it against the ambient noise floor QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 129 197 POWER G SIGNAL STRENGTH FIND IT POWERG TEST SYSTEM TESTS Swipe down for access SETTINGS...

Page 130: ...TARY PAGE OF 130 197 ZIGBEE TEST FIND IT ZIGBEE TEST SYSTEM TESTS Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 STRENGTH can be Strong Good Poor No Signal Requires a Zigbee dau...

Page 131: ...adband connection to Alarm com NOTE The IQ4 Hub must be connected to a Wi Fi network to enable Dual Path When enabled dual path connectivity allows the IQ4 Hub to use both cellular and Wi Fi radios fo...

Page 132: ...Run on an individual available card to start the test In some cases the test may take several minutes after which the panel will show a result of a Pass or Fail If the test results in Fail double chec...

Page 133: ...at a time Select Run to perform an individual test or Run All to perform a test of all processes Running all tests at once will sound the siren PANEL TEST FIND IT PANEL TEST SYSTEM TESTS Swipe down fo...

Page 134: ...e Detector is likely to trip in a given situation Select Start to perform a test of the Panel Ambient Noise Detector You can Stop Resume or Reset the test at anytime AMBIENT NOISE TEST FIND IT AMBIENT...

Page 135: ...use thicker gauge wire or shorten the wire run Note Wire run length and gauge should not exceed UL specification INPUT VOLTAGE TEST FIND IT SYSTEM TESTS Swipe down for access SETTINGS ADVANCED SETTING...

Page 136: ...CUSTOMIZATION...

Page 137: ...aster Reset and access to change Dealer Contact information All Partitions Installer All Settings All Partitions Master All user related features and Settings including connecting to Wi Fi User Manage...

Page 138: ...BRANDING FIND IT This page available only through the Dealer Code Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE 2222 Contact Info Edit Dealer Name Email Phone Zip Code Website and Tag li...

Page 139: ...de of the Home Screen header Dealer Contact fields allow up to 50 characters Tag Line 2 allows up to 50 Example ABC Security Automation Security Atlanta s Preferred 798 123 4567 jondoe abcsecurity com...

Page 140: ...ur device screen to select the correct files and transfer them to the Panel CUSTOMIZATION QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 140 197 On Screen Branding Load a Custom Logo Dealer Billboard ima...

Page 141: ...nnect to a Wi Fi network follow the steps below Touch Advanced Settings Installer Code Then touch Wi Fi Available networks appear in a list Touch the desired network and use the keyboard to type the p...

Page 142: ...ted by the zip code entered into Alarm com when the account is created 4 DAY FORECAST Touch the weather icon to get a 4 day forecast This information is updated once daily via Alarm com services Will...

Page 143: ...changed or turned off through Photo Frame Settings Swipe down from the menu bar Display type Choose a display type for your photo frame Opt to turn it off completely scroll through pre loaded images...

Page 144: ...Frame s Display Type from Off to On or enable a Weather Clock screen saver Change transitions adjust display time set automatic on off times and more PHOTO FRAME APP BUTTONS FIND IT Swipe down for ac...

Page 145: ...o Frame and Weather Clock Photo Frame Start Time 10 minutes Choose the amount of time to wait after the last touch before starting the selected display type 1 5 10 15 20 25 or 30 minutes Nighttime Mod...

Page 146: ...MAINTENANCE...

Page 147: ...anels built in Access Point to install new software Patch Tag A code corresponding to a specific software update on the server Automatic Background Check and Download Allows the panel to check for new...

Page 148: ...l see a message confirming that you have the most recent software version 5 If a software update IS available the panel will automatically begin downloading it 6 Once the download is complete a pop up...

Page 149: ...rade Using Access Point 3 Scan the QR Code with your phone camera or manually connect to the Panel AP with the SSID and Password shown on the screen 4 Press Start to begin the local server session the...

Page 150: ...rom the drop down menu select Settings Advanced Settings Installer Dealer Code Touch Upgrade Software Make sure the Automatic Background Check and Download button is checked Change update interval by...

Page 151: ...elease it from the plastic hold down 4 Install New Battery Press the battery into place Route the cable between the battery and the daughter cards Plug the 4 pin connector back in and power the panel...

Page 152: ...emble heat above 60 C or incinerate Replace battery with Icon Energy Systems Shenzhen Co Ltd Model IAN034NA or Ningbo Veken Battery Co Ltd Model VT27 only Use of another battery may present a risk of...

Page 153: ...TROUBLESHOOTING...

Page 154: ...TROUBLESHOOTING QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 154 197 ABOUT FIND IT Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 ABOUT...

Page 155: ...olsys Inc San Jose CA PCA Serial Part System Configuration System Serial RF PIC Version EEPROM Format Version Patches Patch Description Details of all previous patches applied Last Upgrade Date Panel...

Page 156: ...ation Connection Connected Disconnected IP Address Panel s IP Address when connected SSID Network panel is connected to Speed Connection speed shown in Mbps Internet Can the panel communicate outside...

Page 157: ...ttings 2 Select Advanced Settings then enter your installer code 3 Select Power Down 4 Wait for panel LED to turn off 5 Disconnect the power QUESTIONS Contact us at techsupport qolsys com IMPORTANT Fa...

Page 158: ...hen enter your installer code 3 Select Panel Reboot 4 Wait for the panel to restart QUESTIONS Contact us at techsupport qolsys com IMPORTANT Failure to follow these steps properly may result in data c...

Page 159: ...0 sec QUESTIONS Contact us at techsupport qolsys com IMPORTANT Performing a hard reboot may result in data corruption and or panel failure Only use this when absolutely necessary QOLSYS CONFIDENTIAL A...

Page 160: ...a master reset and repeat test Photos Checks that photos are loaded in the photo frame app 1 Go to Settings Photo Frame Add Photos 2 Add photos from Wifi photo sets Help Videos Checks help videos are...

Page 161: ...re Internet is available on the home router You can check internet information in the About section 3 Contact your network service provider on continued internet connectivity failure Wi Fi Tests wheth...

Page 162: ...LEGAL...

Page 163: ...LEGAL IMPORTANT Important warning and information can be found on exterior back of the panel QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 163 197...

Page 164: ...ons and 4h for burglary only applications AC trouble must be transmitted to SRC within 60 minutes Priority of signals on the Panel is set as Fire CO Burg Panic Aux and then Flood Use at least one comp...

Page 165: ...outers servers modems etc is backed up or powered by an uninterruptible power supply UPS standby battery or the control unit capable of facilitating 24 h standby Note For UL residential fire and burgl...

Page 166: ...ms in Canada Note The product is not intended for installation outdoors or outside the protected premises This product is UL ULC listed under the following categories AMCE AMCX7 Central Stations Alarm...

Page 167: ...ensure Power for network equipment such as hubs switches routers servers modems etc is backed up or powered by an uninterruptible power supply UPS standby battery or the control unit capable of facili...

Page 168: ...Denial of Service attacks i e via spoofing For UL Commercial Burglary applications the loss of communication with the monitoring station shall be treated as an alarm condition by monitoring station p...

Page 169: ...information e g codes bypass methods etc to casual users e g service people and to only give out codes set to expire within 24 hours Identification of the conditions that might be expected to result...

Page 170: ...ent complies with radiation exposure limits set forth for uncontrolled environment The antenna s used for these transmitters must be installed to provide a separation distance of at least 27 cm from a...

Page 171: ...that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off a...

Page 172: ...lage et 2 l u ti lisateur de l appareil doit accepter tout brouillage radio lectrique subi m me si le brouillage est suscep ti ble d en comprome tt re le fonc ti onnement 3 Cet appareil num rique de l...

Page 173: ...he EU declaration of conformity is available at the following internet address www qolsys com European single point of contact Tyco Safety Products Voltaweg 20 6101 XK Echt Netherlands UK single point...

Page 174: ...1 2012 EN50136 2 2013 ATS category SP2 SP4 DP1 DP3 For EN50131 compliant installations with alarm control panel IQ4 Hub only the intrusion portion of the alarm system may be activated For EN50131 comp...

Page 175: ...ory events specified by EN 50131 1 section 8 10 Enables EU Event Swinger Shutdown Count setting to change the count to 3 events allowed for any individual event during an arming cycle Auto Bypass sett...

Page 176: ...issions levels for Class B equipment as per standards EN61000 6 3 EN55032 CISPR32 4 The IQ4 Hub integral communicator has one cellular communication path using 900 1800 2100 MHz Public Cellular Networ...

Page 177: ...emotely powered sirens and single path rated SP2 communicator B denotes use of a self powered siren ex PG8901 PG8911 and a single path rated SP2 24h supervision use Cell only communicator C denotes us...

Page 178: ...protection of the environment and human health occurs Declaraci n para M xico La operaci n de este equipo est sujeta a las siguientes dos condiciones 1 es posible que este equipo o dispositivo no cau...

Page 179: ...SPECIFICATIONS...

Page 180: ...802 11 a b g n ac dual band 2 4 5ghz including built in router capability Cellular LTE CAT4 Bands 2 25 4 66 5 26 7 12 17 13 14 non First Net For units with 3G WCDMA Bands 2 4 and 5 Z Wave Plus 700 80...

Page 181: ...l Mechanical Dimension 6 1 H x 7 5 W x 1 D 155mm x 191mm x 26mm Power Supply AC DC External Plug in Adapter Output 7vDC 1000mA CC or 7vDC 1 5A CC Input 100 240VAC 50 60Hz Adapter evaluated at 120vAC f...

Page 182: ...sted M N IQ Glass S IQ Smoke QS5110 840UL IQ CO QS5210 840UL Keyfobs QS1331 840 Tilt Sensor QS1131 840 Flood Detector QS5536 840 Temperature Sensor QS5535 840 IQ Hardwire 16 F QS7133 840UL SUPPORTED 3...

Page 183: ...RB Motion Detector 5800PIRUL RB Glass Break Detector 5853UL RB Smoke Detector 5806W3UL RF NO ULC Smoke Detector 5808W3UL RF CO Detector 5800COUL RF CO Detector GG CO8345 2GIG CO8 345 UL RF NO ULC SUP...

Page 184: ...k Sensor WLS912L 433UL RB Shock Sensor EV DW4927SSUL RB Smoke Detector WS4936UL RF Carbon Monoxide Detector WS4933UL RF 2 Button Key Fob WS4949UL RB 4 Button Key Fob WS4939UL RB Pendant Button WS4938U...

Page 185: ...Booster SW ATT RPTR4UL Hardwire Translator SW ATT TAKRFUL SUPPORTED 433 MHz SRF433 AT T Digital Life SENSORS QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 185 197 NOTE UL indicates that the device is c...

Page 186: ...epeater PG9920UL CB Vanishing Door Window Contact PG9303UL CB PG9975UL RB PowerG Wired to Wireless Converter Supervisory window must be set to 200 sec when used with Fire and or CO devices PG9HRDW8 PG...

Page 187: ...oke Detector SMD 429 ME PG2UL RF Heat Detector SMD 429 HEAT PG2 HTD 432 ME PG2UL RF SUPPORTED 868MHz POWER G SENSORS UAE NOTE UL indicates Only the PowerG sensors marked UL RF in the table above are U...

Page 188: ...4 5ghz including built in router capability Cellular LTE CAT4 Bands 1 3 7 20 28A 28B For units with 3G WCDMA Bands 1 and 3 Z Wave Plus 700 800 Up to 167 Devices 167 total devices 80 lights 20 Locks 40...

Page 189: ...tified Systems Current consumption during set unset procedure 70mA quiescent current 285 mA max current in alarm mode 1070 mA Control Panel and power supply are suitable for installation only within t...

Page 190: ...unique identification codes available Outdoor Motion Detector PG8944 PG8974 P PG8994 P PIR Motion Detector PG8904 P PG8914 PG8924 PG8934 P PIR Motion Detectors with Camera PG8934 P PG8944 Sirens PG890...

Page 191: ...ion Detector WS4904 Motion Detector WLS914 433 Glass Break Sensor WLS912L 433 Shock Sensor EV DW4927SS Smoke Detector WS4936 Carbon Monoxide Detector WS4933 2 Button Key Fob WS4949 4 Button Key Fob WS...

Page 192: ...Cellular LTE CAT4 Bands 2 4 7 not available in Argentina For units with 3G WCDMA Bands 2 4 5 Z Wave Plus 700 800 Up to 167 Devices 167 total devices 80 lights 20 Locks 40 Thermostats 21 Misc 6 Garage...

Page 193: ...and clean screen cancel Mechanical Dimension 6 1 H x 7 5 W x 1 D 155mm x 191mm x 26mm Power Supply AC DC External Plug in Adapter Output 7vDC 1000mA CC or 7vDC 1 5A CC Input 100 240VAC 50 60Hz Mount...

Page 194: ...Motion Detector PG9902 PG9974 P PG9994 P PIR Motion Detector PG9904 P PG9914 PG9924 PG9862 PG9872 PIR Motion Detectors with Camera PG9934 P PG9944 Sirens PG9901 PG9911 Smoke Detector PG9936 Wireless...

Page 195: ...WCDMA Bands 1 and 3 Z Wave Plus 700 800 Up to 167 Devices 167 total devices 80 lights 20 Locks 40 Thermostats 21 Misc 6 Garage Doors PowerG Up to 128 devices 915 MHz Costa Rica 433MHz Brazil long rang...

Page 196: ...d clean screen cancel Mechanical Dimension 6 1 H x 7 5 W x 1 D 155mm x 191mm x 26mm Power Supply AC DC External Plug in Adapter Output 7vDC 1000mA CC or 7vDC 1 5A CC Input 100 240VAC 50 60Hz Mount Bac...

Page 197: ...Document IQP4H IM NA Version 1 1 A 2 Revision Date 2206 Software Version 4 3 0 Qolsys Inc proprietary Reproduction without permission is not permitted...

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