8.
The screen is displayed abnormally with strange horizontal lines when
the resolution of Panasonic BB-HCM381 camera is set as 640x480.
This is due to the interlaced scanning design of the camera. Please login the
camera’s configuration page and go to Setup->Camera->Vertical Resolution.
Then configure the setting as 240.
9.
The E-map cannot be displayed correctly.
Please check the file format. VioStor supports E-map in JPEG only.
10.
I cannot find my VioStor in QNAP Finder.
A.
Check if VioStor is turned on.
B.
Check the network connection of the computer and VioStor.
C.
Refresh QNAP Finder and check the IP address of VioStor. Make sure you
have turned off all firewall software on your computer.
11.
The changes to the system configurations cannot take effect.
After changing the settings in administration page, click the Apply button to
apply the changes.
12.
The monitoring page cannot be fully displayed in Internet Explorer.
If you are using the zooming function of Internet Explorer 7, the page may not
be displayed properly. Please click F5 to refresh the page.
13.
I cannot use the SMB, FTP, and Web File Manager of VioStor.
A.
Please go to Network Settings-File Services page and check if these three
functions are enabled.
B.
When VioStor is installed behind a router and the access to VioStor is
outside the router, you will not be able to use SMB and FTP services. Please
refer to
Appendix E
for details.
14.
The server takes too long to restart.
When the server has been restarting for more than 5 minutes, please turn off
the power and turn on the server again. If the problem persists, please contact
the technical support.
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