Note: If you have updated the configurations of VioStor, recording will be
stopped temporarily and restart again shortly.
4.
I cannot login the administration page.
Please check if you have the administrator authority. Only administrators are
allowed to login VioStor.
5.
The live video is not clear or smooth sometimes.
A.
The image quality may be restricted and interfered by the actual network
traffic.
B.
When there are multiple accesses to the camera or the VioStor server, the
image quality will be reduced. And it is recommended to have three
simultaneous connections to the monitoring page at maximum. For better
recording performance, please do not open too many IE browsers to view
the live video.
C.
The same camera may be shared by multiple VioStors for recording at the
same time. Please use dedicated cameras.
6.
The alarm recording does not function.
A.
Please login the administration page and go to Camera Settings-Alarm
Settings. Make sure alarm recording is enabled for the camera.
B.
When using Panasonic BB-HCM311 cameras, the camera firmware must
be upgraded to v1.3 for alarm recording to work properly.
C.
If VioStor is installed behind a router while the network camera is not,
alarm recording will not work.
D.
When alarm recording is enabled, make sure you have configured the
number of days that alarm recordings will be retained in Camera
Settings-Advanced Settings. Otherwise, the recordings may be
overwritten.
7.
The estimated storage space for recording displayed in Recording
Settings page is different from the actual value.
This estimated value is for reference only. The actual disk space may vary
according to the image contents, network environment, and the performance
of the cameras.
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