Chapter 7.
Troubleshooting
1.
The monitoring screen did not display.
Please check the following:
A.
Check if you have installed ActiveX when logging in the monitoring page.
Set the security level to “Medium” or lower in Internet Options of IE
browser.
B.
Make sure VioStor is turned on and the network is correctly connected.
C.
The IP address of VioStor does not conflict with other devices in the same
subnet.
D.
Check the IP address settings of VioStor and your computer. Make sure
they are in the same subnet.
2.
In the monitoring page, unable to view live video on one of the
cameras.
Please check the following:
A.
The IP address, name, and password entered in the camera configuration
page are correct. You can use the Test function to verify the connection.
B.
When the PC and the network camera are in the same subnet, while
VioStor is in another one, you cannot view the monitoring screen from the
PC. You can solve the problems by the following methods:
Method 1: Enter the IP address of the network camera as the WAN IP in
VioStor.
Method 2: Configure the router to allow internal access to the public IP
address and the mapped ports of the network cameras.
3.
Recording is not working properly.
A.
Make sure the hard disk tray is correctly locked in VioStor.
B.
When only one hard disk is installed, make sure the disk is installed in the
tray of hard disk 1. Hard disk 1 should be installed on top of hard disk 2.
C.
Check if the recording function is enabled in Camera Configuration page
(the function is enabled by default). Make sure the IP address, name, and
password are correct.
D.
If the above items are verified to work properly while the status LED blinks
in green, the hard disk(s) may be damaged or cannot be detected. Please
turn off the server and install a new hard disk.
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