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Sources of

Support

A-5

QMS Customer Support

QMS National Service

The following numbers are valid in the US. To contact QMS in other
countries, see the list of world-wide offices inthe following section.

(800) 762-8894

Call for service information and
maintenance pricing for repair of all
QMS printers and printers of
various other manufacturers.

(800) 858-1597

On-Site Service and Depot Repair
Information 7:00 am -7:00 pm,
Central Standard Time

(334) 633-4300

Spare Parts Ordering and
Information 8:00 am - 5:00 pm
Central Standard Time

Summary of Contents for 1725E

Page 1: ...QMS 1725E Print System Getting Started 1800385 001B...

Page 2: ...ntosh TrueType Apple Computer Inc Banyan VINES Banyan CompuServe H R Block DEC DECnet LN03 VMS Digital Equipment Corporation Hewlett Packard HP PCL HP GL LaserJet Hewlett Packard Co IBM PC Token Ring...

Page 3: ...his section as a road map to discover what s in the Getting Started guide n About the Documentation This section functions as a Wel come Center It gives you an idea about what s in your Getting Starte...

Page 4: ......

Page 5: ...2 Standard Product Documentation 1 3 Optional Documentation 1 4 Related Documentation 1 5 About This Guide 1 6 Typographic Conventions 1 7 Printer Features 1 7 Media Flexibility 1 8 Multiple Resoluti...

Page 6: ...nts 2 4 Registering the Printer 2 4 Removing Packing Materials 2 5 Removing the Shipping Spacers 2 5 Removing Paper from the Transfer Charge Roller 2 6 Installing the Toner Cartridge 2 7 Installing th...

Page 7: ...cript Printer Driver 3 11 PC Screen Fonts 3 12 What s Next 3 12 4 Connecting to an Ethernet Network Introduction 4 2 Connecting to the Network 4 2 Thin Wire Ethernet 4 3 Twisted Pair Ethernet 4 4 Inst...

Page 8: ...sage Window 5 4 Control Panel Keys 5 5 What s Next 5 7 A QMS Customer Support Sources of Support A 2 Your QMS Vendor A 2 Your Application Vendor A 2 Q FAX A 2 The QMS Corporate Bulletin Board System A...

Page 9: ...1 Introduction In This Chapter n About the printer n About the documentation n About this manual n Printer features and user benefits...

Page 10: ...uality 300x300 and 600x600 dpi multiple resolution desktop printer About the Documentation The documentation provides a window into the many capabilities of your printer The more familiar you are with...

Page 11: ...anual guides you through the day to day operation of your printer It includes information on replacing print media and toner using advanced printing features handling and cleaning your printer improvi...

Page 12: ...tion on how to control and monitor printer functions through network commu nications n QMS Crown Technical Reference Manual This manual provides advanced technical information including information on...

Page 13: ...emulations for your printer Also you can use host network management software to create customized network printer queues for all users connected to the printer In most cases only advanced users and s...

Page 14: ...inter n Chapter 3 Connecting to a PC Explains how to connect the printer to an IBM PC or compatible computer n Chapter 4 Connecting to an Ethernet Network Explains how to connect the printer using the...

Page 15: ...n k nnte Printer Features This brief overview will acquaint you with your printer s major features and how they can benefit you Specific chapters throughout the docu mentation contain more information...

Page 16: ...inter supports printing in HP PCL5 HP GL Lineprinter CCITT and PostScript emulations User Benefit Most applications can print directly to the printer HP PCL 5 Emulation The printer emulates the Hewlet...

Page 17: ...and it provides TrueType font support in PostScript emulation only All resident PostScript typeface families have multi lingual character sets The printer also has 7 resident bitmap HP PCL fonts in 2...

Page 18: ...tly to an IBM or compatible PC The printer also works in many minicomputer and mainframe computer environments User Benefit You can have more than one computer printing to the printer Each interface h...

Page 19: ...me than can traditional bitmapped images User Benefit This increases the speed of printer features such as collation and automatic jam recovery Automatic Jam Recovery With most printers if a media jam...

Page 20: ...er is low the output bin is full or a media jam has occurred The QMS CrownNet Interface System Administrator s Manual has information on begin ning a Remote Console session and the QMS Crown Remote Co...

Page 21: ...the printer without tying up the host for long periods User Benefit Your printer s memory can be upgraded as your needs grow Fonts Optional fonts are available in three different formats n The optiona...

Page 22: ...e card can be inserted in the PCMCIA Per sonal Computer Memory Card International Association card slot User Benefit A security card restricts access to the configuration menu to those users with vali...

Page 23: ...ntroduction What s Next Chapter 2 Setting Up Your Printer explains how to find a good loca tion for the printer unpack the printer install a toner cartridge load and install paper cassettes and print...

Page 24: ......

Page 25: ...etting Up Your Printer In This Chapter n Finding a good location for the printer n Unpacking the printer n Installing a toner cartridge n Loading and installing paper cassettes n Printing a start up p...

Page 26: ...ts n Away from cooling sources heating sources extreme tempera ture changes direct sunlight excessive dust and corrosive chemicals or vapors n Away from any strong electromagnetic field such as that c...

Page 27: ...0 110 120 or 220 240 V Noise generating equipment should not be connected to the same electrical outlet as the printer The recommended frequency is 50 Hz 2 Hz for 100 and 220 240 V systems and 60 Hz 2...

Page 28: ...card n Toner cartridge n QMS 1725E Print System Operation guide n QMS 1725E Print System Reference guide n QMS CrownNet Interface System Administrator s Guide n QMS Crown Network Notes on disk n QMS...

Page 29: ...Damage to the printer may result if the printer is turned on before all packing materials are removed The packing materials consist of several pieces of cardboard foam tape and shipping spacers You mu...

Page 30: ...orange tags One is on each side of the fuser assembly 3 Grasp the spacers and gently pull them out from under the fuser assembly 4 Check inside the printer to make sure there are no other packing mat...

Page 31: ...g the protruding edges of the fuser assembly Installing the Toner Cartridge O Caution The toner cartridge is sensitive to direct sunlight Do not remove the cartridge from its protective bag until you...

Page 32: ...ng Started 2 8 3 Gently push the cartridge into the top of the printer until it fits firmly You may need to steady the top of the printer with your other hand 4 Grasp the tab protruding from the left...

Page 33: ...by pushing it in as far as it will go then close the printer Installing the Paper Cassettes 1 Remove the cassette covers Discard the cardboard packing materials from inside the cas settes 2 Load the...

Page 34: ...the covers on the cassettes 4 Slide the filled cassettes into the openings in front of the printer Attaching the Face up Tray 1 In an upward direction insert the two end tabs of the face up tray into...

Page 35: ...ting Up Your Printer Installing the Media Guide Arm 1 Locate the hinged media guide arm holder above the top out put bin 2 Open the holder by flipping it toward you until you see the slot for the medi...

Page 36: ...Connecting the Power Cord 1 Plug one end of the power cord into the connector just below the main power switch on the back of the printer 2 Plug the other end of the power cord into a standard electri...

Page 37: ...ives you an overview of your QMS 1725E Print System The following information prints on the start up page n Printer product name n Cumulative number of printed sheets n Amount of resident RAM in bytes...

Page 38: ...es Druckers berpr fen Enabling Disabling the Start up Page A start up page automatically prints when you turn on your print sys tem However you can save time paper and toner by disabling the start up...

Page 39: ...allation instructions are included in chapter 6 Printer Options of the Reference guide What s Next Now that you ve set up your printer go to chapter 3 Connecting to a PC or chapter 4 Connecting to an...

Page 40: ......

Page 41: ...3 Connecting to a PC In This Chapter n Connecting via the parallel port n Connecting via the serial port...

Page 42: ...ngle PC you need one of the following n A parallel cable with a 36 pin male and a 25 pin male connector or n A serial cable with a 9 pin female and a 9 or 25 pin female con nector depending on your co...

Page 43: ...e recom mend an IEEE 1284 cable The IEEE 1284 cable must be 6 5 feet 2 meters or less in length while the Centronics cable may be longer Serial cable If the printer is more than about 6 5 feet 2 meter...

Page 44: ...d to the PC s 9 or 25 pin male serial port b Connect the other end of the cable to the printer s serial port labeled SERIAL c Tighten all screws 2 Turn on both the printer and the PC 3 Test communicat...

Page 45: ...etters The symbol means to press the Enter key To produce the D and Z press and hold down the Ctrl key while you type the appropriate letters d and z These characters signify the end of the file and m...

Page 46: ...the printer accepts them c Reboot the PC and try the communication test again See chapter 6 Troubleshooting of the Operation guide and refer to your DOS documentation for more information Serial Comm...

Page 47: ...ge which prints when you turn on the printer unless you disabled it This tells you the current serial port settings for the printer c If the serial settings baud rate parity data bits and stop bits sh...

Page 48: ...imes until the message win dow displays ADMINISTRATION COMMUNICATIONS 6 Press the Select key to enter the Communications menu 7 Press the Next key one or more times until the message win dow displays...

Page 49: ...ow momentarily displays RATE IS SELECTED where RATE is the baud rate you selected and then SERIAL BAUD RATE 13 If you want to change other settings use the Next key to scroll to the setting you want t...

Page 50: ...If you re replacing a PostScript printer you can probably start printing now with the printing software already in place Refer to your applica tion documentation for instructions on sending documents...

Page 51: ...river try using the Microsoft driver provided with Windows along with our WPD file which is on the Windows Drivers disk included with the printer See the README file on the disk for information on usi...

Page 52: ...ng screen fonts You may be able to obtain PC screen fonts from your application manufacturer or from the QMS electronic fax system Q FAX which will fax you a request form to order the PC screen fonts...

Page 53: ...4 Connecting to an Ethernet Network In This Chapter n Connecting to the network n Installing the software n Configuring the interface n Configuring the network...

Page 54: ...ng to the Ethernet port consists of four steps n Connecting to the network n Installing the software n Configuring the interface n Configuring the network The rest of this chapter explains these steps...

Page 55: ...tion process See your network administrator before continuing 1 Turn off the printer and unplug the power cord 2 Attach one section of thin wire Ethernet cable to one end of the BNC T connec tor Note...

Page 56: ...u make backup copies of the appropriate disks Store them in a safe place use the copies to install the software DOS 1 With the PC on insert the CrownAdmin software for DOS disk in the disk drive 2 At...

Page 57: ...he Utilities disk icon to open the disk window 3 Copy the CrownAdmin file by dragging the CrownAdmin icon from the Utilities window to the Macintosh hard disk 4 When the installation is complete remov...

Page 58: ...ectory named y CROWN Note You can t install the utilities by copying files from the disks You must run the installation program 5 Remove the disk from the disk drive and store it in a safe place 6 To...

Page 59: ...min software for DOS or Windows in the disk drive 2 Open a session under OS 2 n OS 2 version 1 x Open a DOS Window session n OS 2 version 2 x Open a WIN OS 2 session 3 Refer to the DOS or Windows info...

Page 60: ...rectory where the file is to be expanded Note If the UNIX host doesn t support PCFS transfer the image from a PCFS capable device such as a DOS system to the UNIX system via binary FTP 5 In the direct...

Page 61: ...the Interface later in this chapter Windows 1 With the PC on and Windows running insert the disk con taining the CrownAdmin software for Windows in the disk drive 2 From the File menu in Program Mana...

Page 62: ...on using this software refer to the appropriate chapter in the system administrator s guide Note CrownAdmin CrownNet software is not available for the UNIX environment n Remote Console For informatio...

Page 63: ...ote In CrownAdmin the printer shows up as QMS xxxx Print System hardwareaddress where xxxx is the printer model number and hardwareaddress is the printer s hardware address as found on the printer sta...

Page 64: ...RN Printer Printer Slot menu enter the printer slot number Note This number must match the slot number chosen in the Printer Configuration submenu of the Print Server Configuration menu in the NetWar...

Page 65: ...is 000 000 000 000 3 If necessary in the Administration Communications Network 2 CrownNet TCPIP Subnet Mask menu enter the printer s subnet mask The default subnet mask is 000 000 000 000 This settin...

Page 66: ...cedure is repeated here for your convenience Add a Printer 1 With the Print Manager open from the Setup menu choose Printers 2 In the Printers dialog box choose Add Note If you re working with an exis...

Page 67: ...h an existing queue select the queue to be changed and then choose Change The Add Queue or Change Queue dialog box appears 3 In the Name field type a name for the queue only if adding a queue This is...

Page 68: ...utput Port list Pipe names have the form PIPE QMS_name where name is the printer s default hardware address or the printer name set in the Interface Configuration section earlier in this chapter If a...

Page 69: ...select Print Server Informa tion and press Enter 4 To create a new print server press the Ins ert key on the workstation keyboard 5 Type the name up to 48 characters of the new print server and press...

Page 70: ...nternetaddress hostname where internetaddress is the Internet address of the printer Administration Communications Network 2 CrownNet TCPIP Internet Address menu and hostname is the name of the host 3...

Page 71: ...up and status pages list the interface Is the configuration information correct n Is the interface enabled n Is the appropriate protocol or protocols enabled n Are all printer and protocol addresses...

Page 72: ...nt System Getting Started 4 20 What s Next Now that you ve connected your printer to an Ethernet network con tinue with chapter 5 Control Panel to learn about the printer s con trol panel keys indicat...

Page 73: ...5 Control Panel In This Chapter n Control panel indicators n Control panel message window n Control panel keys...

Page 74: ...addition it displays the current status of the printer including any condition that needs your attention The control panel consists of the following parts n Sixteen indicators provide printer status i...

Page 75: ...ntion This indicator is usually accompanied by a status message in the message window Lights when the printer is receiving data from one or more of the simultaneous interfaces Lights when printer s ha...

Page 76: ...es and configuration menus can be displayed in the message window in English French German or Spanish If you need to change the message window language use the Keypad Lan guage option in the Administr...

Page 77: ...ter Press the Online Offline key once to take the printer off line the indicator goes out You must take the printer off line before using all other keys except the Cancel key When the printer goes off...

Page 78: ...indicator is on when the printer is set for duplex printing Press the Tray Select key to choose the cassette input bin from which the printer should draw media Press the Next key to advance through th...

Page 79: ...re ready to print For more information on the day to day operation of your printer refer to the Operation guide For more tech nical information refer to the Reference guide v Press the Select key to a...

Page 80: ......

Page 81: ...A QMS Customer Support In This Chapter n Sources of customer support n QMS world wide offices...

Page 82: ...turer is the best source of help Q FAX Q FAX a QMS information retrieval service provides application notes technical support notes on common printing problems and information about printer specificat...

Page 83: ...ve you can ask general non technical ques tions share information with other users and access printing informa tion and programs When you use CompuServe type the following command n go qmsprint takes...

Page 84: ...call for assistance have the following information ready so our technicians can help you more quickly n Your phone number fax number and shipping address n A description of the problem n The printer...

Page 85: ...wide offices inthe following section 800 762 8894 Call for service information and maintenance pricing for repair of all QMS printers and printers of various other manufacturers 800 858 1597 On Site...

Page 86: ...39 3347 Asia Pacific QMS Asia Pacific Auckland 64 9 630 7912 Melbourne 61 3 899 5777 Sydney 61 2 901 3235 Tokyo 81 3 3437 4030 Canada QMS Canada Inc 9630 Rte Trans Canadienne Saint Laurent Qu bec H4S...

Page 87: ...B Configuration Menu In This Chapter n Configuration Menu Diagrams...

Page 88: ...Configuration Menu QMS 1725E Print System Getting Started B 2 Configuration Menu Note The Installation menu appears only when an optional security card is installed Press Press...

Page 89: ...Configuration Menu B 3 Configuration Menu Press...

Page 90: ...Configuration Menu QMS 1725E Print System Getting Started B 4 v Press...

Page 91: ...tin board QMS 3 11 Bulletin board QMS A 3 C Cables PC interface 3 2 Cancel key 5 6 CCITT 1 8 Communication Testing parallel port 3 5 Communication testing Serial port 3 6 Compile Ahead Technology 1 9...

Page 92: ...ernet 4 2 Twisted pair Ethernet 4 2 Ethernet port BNC connector 4 2 Configuration 4 10 Configuration network 4 13 Connection 4 2 CrownAdmin software DOS 4 4 CrownAdmin Macintosh 4 5 RJ45 connector 4 2...

Page 93: ...requirements 2 3 Previous key 5 6 Printer driver PostScript emulation 3 11 Windows 3 11 Printer Features 1 7 Printer Options 1 13 PS Executive Series Utilities 3 10 Q QMS Bulletin board 3 11 Q FAX 3 1...

Page 94: ...t port 4 13 Configuration network 4 18 Test file creating 3 5 Testing communication 3 6 Testing PC Parallel port 3 5 Thin wire Ethernet 4 2 Tray Select key 5 6 Troubleshooting Ethernet port 4 19 Twist...

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