7 – Troubleshooting
Using Debug to Trace User Interface and Agent Activity
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3.
If the service is already started, stop, and then restart the service.
Figure 7-1 Windows: Services
To verify that iqlremote is installed and running on Red Hat/SUSE Linux:
1.
Type the following command, and then press
ENTER
:
#
ps -ef | grep iqlremote
2.
If entries appear, iqlremote is loaded.
To verify that iqlremote is installed and running on Solaris SPARC:
1.
Type the following command, and then press
ENTER
:
ps -e | grep iqlremote
2.
If entries appear, iqlremote is running.
Using Debug to Trace User Interface and Agent
Activity
Technical support may require additional information to support troubleshooting
SANsurfer iSCSI HBA Manager problems. To use debug, you must activate the
trace facility and the iSCSI agent logging facility. After you enable these facilities,
attempt to reproduce the problem so that you can capture SANsurfer iSCSI HBA
Manager user interface and agent activity. After collecting the agent activity logs,
you can export them for further study.
