7 – Troubleshooting
Troubleshooting Problems and Solutions
IS0054602-00 B
7-3
A
Installation Issues
Table 7-1
lists problems that can occur when installing SANsurfer iSCSI HBA
Manager, and provides possible causes and solutions.
Table 7-1. Troubleshooting: Installation Issues
Problem
Cause and Solution
Installation does not run.
Cause:
You are not using the correct installation program or the down-
loaded installation file is corrupted.
Solution:
If running from CD-ROM, verify that the installation is run from the
start page. If JavaScript™ is turned on in the browser, the CD-ROM
automatically detects the operating system and presents the appro-
priate installation program.
If the installation program was downloaded, it may be corrupted.
Download the program again, this time to a different directory; per-
form the installation.
Installation does not complete
or terminates before comple-
tion.
Cause:
There is insufficient disk space or not enough available mem-
ory.
Solution:
The installation detects when there is insufficient disk space.
When sufficient disk space is available, continue the installation. For
disk space and physical RAM requirements, see
“Hardware Require-
ments” on page 3-4
or the
readme.txt
file.
Installation does not copy
files.
Cause:
There is insufficient disk space or not enough available mem-
ory.
Solution:
The installation detects when there is insufficient disk space.
When sufficient disk space is available, continue the installation. For
disk space and physical RAM requirements, see
“Hardware Require-
ments” on page 3-4
or the
readme.txt
file.
Installation reports that there
is no space available.
Cause:
There is insufficient disk space or not enough available mem-
ory.
Solution:
The installation detects when there is insufficient disk space.
When sufficient disk space is available, continue the installation. For
disk space and physical RAM requirements, see
“Hardware Require-
ments” on page 3-4
or the
readme.txt
file.
