7 – Troubleshooting
Troubleshooting Problems and Solutions
IS0054602-00 B
7-11
A
Targets do not show the new
firmware values (factory
defaults, updates, nor new
firmware).
Cause:
Targets keep the firmware values with which they were origi-
nally configured.
Solution:
If you want a target to have the new firmware values, do the
following on the Target Settings subpage of the Target Options page:
Manually delete the target, and then click
Save Target Setting
.
Add the target (the target will automatically be configured with the
new firmware values), and then click
Save Target Setting
.
Unable to modify targets or
CHAP entries.
Cause:
HBAs or their connected targets are configured for iSCSI boot
using
Fast
!UTIL.
Solution:
Use
Fast
!UTIL to unconfigure the boot targets and disable
boot.
Cause:
The firmware on an HBAs does not support BIOS and/or con-
tains an older version of firmware.
Solution:
Ensure that all HBAs have the same firmware that supports
BIOS.
Unable to obtain an IP
address with the
Obtain DNS
server address automati-
cally (via DHCP)
option
selected (IP address is
0.0.0.0) for this HBA.
Cause:
The DHCP server is unavailable.
Solution:
Fix the DHCP server as follows:
1. Make sure that all links to the server are available (for example,
ping the DHCP server to verify its connection status).
2. Manually set the IP address and associated network settings
(such as subnet mask and gateway) for the HBA.
3. Set the HBA to a fixed IP address and enter the associated net-
work settings.
On supported Windows systems, if the above process does not
work, do the following:
1. Disconnect the HBA network link.
2. Reconfigure with the new IP address.
3. Reconnect the HBA network link.
When in DHCP mode, unable
to acquire new IP address and
network settings via DHCP
when switching networks.
Cause:
The DHCP server has a long lease time.
Solution:
Reset the QLA4
xxx
HBA. For example, if you type and save
a new or change an existing HBA iSCSI alias name, the HBA resets
and a new address is issued.
Table 7-3. Troubleshooting: Functional Issues (Continued)
Problem
Cause and Solution
