Qiagen QIAsymphony AS, Operating Manual

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QIAsymphony SP/AS Consolidated Operating Guide 12/2017 166
Error code Description Comments and suggestions
330007 Rack file for rack X does not match
the requirements for a QIAsymphony
rack file format.
The rack file has a format that is incompatible with the
QIAsymphony SP/AS instruments.
Ensure that the rack file has the correct format. Use the
CSV
Conversion tool of the QIAsymphony Management Console to
do this. See Section 8.12 of the QIAsymphony SP/AS User
Manual — General Description for more details.
330015 Rack file for ID X is locked by another
system.
The QIAsymphony SP and the QIAsymphony AS are trying to
use the same rack file at the same time. To avoid corruption of
rack files, this is not allowed.
Do not attempt use the same rack file at the same time on the
QIAsymphony SP and the QIAsymphony AS.
330023 The rack file for rack X cannot be
removed, because it is locked. The rack file is currently in use.
Wait for the end of the run, when the rack file will not be in
use.
If the QIAsymphony instrument(s) crashed, restart the
instrument(s) and the system will unlock the locked rack files.
330024 The rack file for rack X cannot be
updated, because it is locked. The rack file is currently in use and locked.
If the QIAsymphony instrument(s) crashed, restart the
instrument(s) and the system will unlock the locked rack files.
13.5 General errors that do not have error codes
Error Comments and suggestions
The startup screen does
not appear and the status
LEDs are not illuminated.
Contact QIAGEN Technical Services.
Error occurs during an
assay run.
An assay run was in progress on the QIAsymphony AS and an error occurred. The
QIAsymphony SP/AS instruments must be switched off. Upon restarting the instruments it is not
possible to continue with the assay run or a protocol that was in progress at the same time on
the QIAsymphony SP.
Error occurs during a
protocol.
If a protocol was in progress on the QIAsymphony SP and an error occurs, the QIAsymphony
SP/AS instrument must be switched off. Upon restarting the instruments, it is not possible to
continue with the protocol or an assay run that was in progress on the QIAsymphony AS.
For information on how to continue with manual assay setup, see Section 2.13 of the
QIAsymphony SP/AS User Manual — Operating the QIAsymphony AS.
No run time estimation
shown in
Overview
screens ( Sample
Preparation , Assays
Setup
, or
Integrated Run
tab).
Run time estimation is based on the stored run times from previous, valid runs with identical
settings. Changes of some settings (e.g., sample/assay point number or assay specifications)
may lead to a missing run time estimation.