WARRANTY PROCEDURE FOR UK DEALERS WHO
PURCHASED DIRECT FROM PULSE-EIGHT
Warranty Length:
3 years
Please Note: The 3 year warranty for Audio/Video matrix and Amplified products starts from the date of installation. The
installation date is verified by the products ability to begin contacting our servers alternatively should a product not be
online the date of sale to the end client.
Should a product be required to appear online for testing and or pre-installation programming the warranty start date
can be reset before installation into the final project address within 30 days of initial activation, please contact our cus-
tomer service departments to reset this warranty.
All accessory component warranties start from the date of purchase. This is including, but not limited to: Extender Sets,
HDMI Splitters, Converters, Downmixers and Adapters.
Pulse-Eight Current Product - Within first year of warranty
1. Contact support via phone or opening a support ticket. Pulse-Eight will try to help troubleshoot and resolve the issue
remotely.
2. If unable to resolve the fault remotely and the unit needs replacing an advanced replacement* will be sent. There will
also simultaneously be a collection scheduled for the faulty unit 5 working days later. If the collection does not occur the
distributor will be charged for the next collection to be scheduled. Failure to retrieve the faulty item will result in the dis-
tributor being invoiced for the advanced replacement* that was sent. If no fault is found with the faulty item the dis-
tributor will be invoiced for the courier charges.
Pulse-Eight Current Product - In second or third year of warranty
1. Contact support via phone or opening a support ticket. Pulse-Eight will try to help troubleshoot and resolve the issue
remotely.
2. If unable to resolve the fault remotely Pulse-Eight will schedule a collection for the faulty item on a date confirmed
with the distributor. The faulty item will be returned to Pulse-Eight and repaired. Once repaired this will be dispatched
back to the distributor. If no fault is found the distributor will be invoiced for the courier charges. If having the item sent
back will cause an inconvenience to the end user a loan unit for the duration of the repair can be arranged at the dis-
cretion of Pulse-Eight (subject to availability).
Pulse-Eight Discontinued Product - Within first year of warranty
1. Contact support via phone or opening a support ticket. Pulse-Eight will try to help troubleshoot and resolve the issue
remotely.
2. If unable to resolve the fault remotely and the unit needs replacing an advanced replacement* will be sent (subject to
product availability). There will also simultaneously be a collection scheduled for the faulty unit 5 working days later. If
the collection does not occur the distributor will be charged for the next collection to be scheduled. Failure to retrieve
the faulty item will result in the distributor being invoiced for the advanced replacement* that was sent. If no fault is
found with the faulty item the distributor will be invoiced for the courier charges.
Pulse-Eight Discontinued Product - In second or third year of warranty
1. Contact support via phone or opening a support ticket. Pulse-Eight will try to help troubleshoot and resolve the issue
remotely.
2. If unable to resolve the fault remotely Pulse-Eight will schedule a collection for the faulty item on a date confirmed
with the distributor. The faulty item will be returned to Pulse-Eight and repaired. Once repaired this will be dispatched
